IT SUPPORT AND MAINTENANCE

We offer a comprehensive range of IT Support services to suit organisations of all sizes and levels of technical expertise. We strive to provide cutting edge IT Solutions and products tailored to our clients specific business needs. We provide fully Managed IT Support to 1000’s organisations across the UK and also work alongside specialist IT teams within larger companies. Our excellent client feedback supports the outstanding customer service we strive to deliver.

The benefits of our IT Support Services

What does our IT Support service include?

We’ll maintain and protect the vital components of your IT network 24 hours a day, 7 days a week by monitoring and managing its overall health and performance. As a result, our clients experience reduced disruption, data loss and downtime and faster fault identification.

With a high client retention rate of over 99% Infinity Group are renowned as a trusted IT Support provider in the South East (Read our client reviews). Our IT Consultants are located all over the UK including full coverage of Kent, London & Sussex ensuring they are never far away should an emergency IT Support visit ever be required.

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August 2018 service level performance

6 mins

Average Response Time

93%

1st Contact Fee Resolution

95%

Customer Retention Rate

96%

Customer Satisfaction

The types of Business IT Support we offer

IT Support for SMEs

We provide unlimited remote and onsite IT Support for SMEs. This service includes system monitoring and maintenance and performance reviews.

 IT Support for Mid-Market businesses

We also work with a large number of mid-market businesses with 100+ employees providing IT Support services and IT Consultancy on an ongoing basis.

24 Hour Emergency IT Support

We offer 24 hour/same day emergency IT Support to businesses across the UK. This includes Disaster Recovery and Backup and Ransomware problem resolution.

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Our Standard IT Support Services

IT SUPPORT

Unlimited remote support for all staff
Unlimited telephone support
SLA response times

IT SECURITY

Proactive monitoring
Proactive security and patch management
Vendor liaison

CUSTOMER SERVICE

Point of contact technical Account Manager
Quarterly review meetings
Strategic roadmap

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Contact our London Office

Call us now: 01892 575 675

Floor 24/25, The Shard,
London Bridge Street
London SE1 9SG

Contact our Kent Office

Tel: 0345 450 4600
Fax: 0345 450 4609

The Coach House
Spencer Mews
Tunbridge Wells
Kent TN1 2PY

We look forward to discussing your IT Support and Maintenance requirements in more detail. 

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