The benefits of our IT Support Services
What does our IT Support service include?
We’ll maintain and protect the vital components of your IT network 24 hours a day, 7 days a week by monitoring and managing its overall health and performance. As a result, our clients experience reduced disruption, data loss and downtime and faster fault identification.
With a high client retention rate of over 99% Infinity Group are renowned as a trusted IT Support provider in the South East (Read our client reviews). Our IT Consultants are located all over the UK including full coverage of Kent, London & Sussex ensuring they are never far away should an emergency IT Support visit ever be required.
August 2018 service level performance
Average Response Time
1st Contact Fee Resolution
Customer Retention Rate
The types of Business IT Support we offer
IT Support for SMEs
We provide unlimited remote and onsite IT Support for SMEs. This service includes system monitoring and maintenance and performance reviews.
IT Support for Mid-Market businesses
We also work with a large number of mid-market businesses with 100+ employees providing IT Support services and IT Consultancy on an ongoing basis.
Our Standard IT Support Services
Unlimited remote support for all staff
Unlimited telephone support
SLA response times
Point of contact technical Account Manager
Quarterly review meetings
Contact our Kent Office
Tel: 0345 450 4600
Fax: 0345 450 4609
The Coach House
Kent TN1 2PY