computer-icon-menuIT SUPPORT AND MAINTENANCE

We offer a comprehensive range of IT support services to suit all business sizes and levels of technical expertise. We strive to provide cutting edge IT solutions and products tailored to our clients specific business needs. We provide fully managed outsourced IT services to 1000’s businesses across the UK and also work alongside specialist IT teams within larger companies. Our excellent client feedback supports the outstanding customer service we strive to deliver.

What does our IT support service include?

We’ll maintain and protect the vital components of your IT network 24 hours a day, 7 days a week by monitoring and managing its overall health and performance. As a result, our clients experience reduced disruption, data loss and downtime and faster fault identification.

Recent IT support clients

Infinity Group - IT Support Clients

Our Standard IT support services

  • Unlimited remote support for all staff
  • Unlimited telephone support
  • Proactive monitoring
  • Proactive security and patch management
  • SLA response times
  • Vendor liaison
  • Point of contact technical account manager
  • Quarterly review meetings
  • Strategic roadmap
  • Redundant PC recycling program
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With a high client retention rate of over 99% Infinity Group are renowned as a trusted IT support provider in the South East (Read our Client Reviews). Our IT engineers are located all over the UK spanning Kent, London, The Midlands, Scotland and Northern Ireland ensuring they are never far away should an on-site emergency visit ever be required.

The types of Business IT support we offer

IT support for SMEs

We provide unlimited remote and onsite IT support for SMEs. This service includes system monitoring and maintenance and performance reviews.

 IT support for Mid-Market businesses

We also work with a large number of mid market businesses with 100+ employees providing IT support services and IT Consultancy on an ongoing basis.

24 Hour Emergency IT support

We offer 24 hour/same day emergency IT support to businesses across the UK. This includes Disaster Recovery and Backup and Ransomware problem resolution.

Infinity Group - Windows PC

 

What platforms do we support?

Whatever platforms your business runs on, we have IT Consultants and Engineers on hand to assist with your requirements. We provide business IT Support for Windows, Mac and Linux platforms. We also support major cloud service providers, including Microsoft Office 365, Microsoft Azure, Dynamics 365, Enterprise Mobility Suite and more.

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July 2017 service level performance

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View our other IT support services

Here are the benefits of our IT support services:

  • 24/7 help desk support – we’re there to help you at the times you need us most
  • Monthly performance review – showing how both us and your IT system is performing
  • UK support desk – you’ll deal directly with our UK based engineers
  • 24 monitoring – we monitor your systems proactively to identify potential faults before they arise
  • Remote support – decreased resolution times with our remote management software
  • Expertise – all our Engineers and Consultants are trained and qualified IT Specialists
  • Added value – no additional call out charges or travel expenses, just an agreed, fixed, hourly rate
  • Customer service – we tailor our Service Level Agreements (SLAs) specifically to your business needs

Our London office

Tel: 0207 871 0525
Fax: 0345 450 4609

Floor 24/25,
The Shard,
London Bridge Street,
SE1 9SG

Our Kent office

Tel: 0345 450 4600
Fax: 0345 450 4609

The Coach House
Spencer Mews
Tunbridge Wells
Kent TN1 2PY

We look forward to discussing your IT support requirements in more detail. Call or email us enquiries@infinitygroup.co.uk