Our large Service Desk provides remote support during office hours (8.30am – 5.30pm unless other hours are agreed) for all our clients and 24 hour Infinity Support for our larger clients. Our specialist IT & Telecoms Engineers can access your IT Infrastructure remotely to quickly rectify faults and can arrange an onsite visit if necessary.
Please note: All clients have access to our 24 hour Infinity Support service, this is a chargeable service if you do not have a 24 hour contract agreement with us. To access this service please call the number above or speak to your Account Manager to upgrade your contract.
May 2019 service level performance
Average Response Time
1st Contact Fee Resolution
Customer Retention Rate