Job functions_

Our solutions and services are designed to address the challenges associated with different job functions, creating high-performing, cross-organisation teams.

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Front office_

Front-office teams are the face of the business, responsible for engaging customers, driving sales and delivering service. These teams need fast, connected tools that help them respond quickly, personalise interactions and stay aligned across departments to create a seamless customer experience.

Infinity Group supports front-office functions with Microsoft solutions like Dynamics 365 Sales, Customer Service and Marketing, as well as Copilot for AI-powered productivity. These tools provide real-time insights, automate routine tasks, and unify customer data.

We also help businesses integrate these tools with back-office systems, ensuring a smooth flow of information and consistent service delivery. With our support, front-office teams can boost performance, improve customer satisfaction and stay agile in a fast-changing market.

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Front office functions_

Customer Service: We implement Dynamics 365 Customer Service and Copilot to streamline case management, automate responses and deliver faster, more personalised support.

Sales: Our Dynamics 365 Sales solutions provide real-time insights, lead tracking and AI-powered forecasting to help sales teams close deals more efficiently. 

Marketing: We enable smarter campaigns with Dynamics 365 Marketing and Customer Insights, helping teams personalise outreach and measure impact across channels.

Field Service: Using Dynamics 365 Field Service, we help teams optimise scheduling, manage assets and deliver connected, proactive service in the field.

Back office_ 

Back-office teams are the backbone of any organisation, responsible for keeping operations running smoothly. These teams often face challenges with disconnected systems, manual processes and limited visibility, which can slow down decision-making and increase operational risk. 

Infinity Group helps modernise back-office functions by implementing integrated Microsoft solutions like Dynamics 365 Business Central, Microsoft 365, and Power Platform. These tools automate routine tasks, centralise data and improve collaboration across departments, enabling teams to work more efficiently and make informed decisions faster. 

We also provide managed services, IT support, and cybersecurity solutions to ensure back-office systems are secure, scalable and always available. With our guidance, organisations can reduce administrative burden, improve accuracy and create a more agile, future-ready back office. 

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Back office functions_

Finance: We deploy Dynamics 365 Finance and Business Central to centralise financial data, automate reporting and support better forecasting and compliance.

IT: Our managed services and Microsoft Azure solutions give IT teams secure, scalable infrastructure with expert support and 24/7 monitoring. 

Risk and Compliance: We implement Microsoft Security and Compliance tools to help businesses monitor threats, enforce policies and meet regulatory standards. 

Operations: We streamline operations with integrated Microsoft platforms that connect departments, automate workflows and improve visibility across the business. 

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