For the love of manufacturing_

Manage high service demand efficiently while maintaining order accuracy, customer satisfaction and operational performance across your supply chain with AI-powered technology.

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We understand manufacturing challenges_

Manufacturing organisations face constant pressure to meet customer expectations while managing complex supply chains, production schedules and service demands. Whether it’s B2B or B2C, customers expect fast, accurate responses to queries about orders, delivery timelines, product specifications and support.

With KPIs like OTIF, customer satisfaction and cost efficiency at the forefront, manufacturers must find ways to streamline service operations and maximise resource utilisation. A robust CRM is essential to manage customer data securely and accurately, enabling better communication and faster resolution.

In addition, manufacturers often rely on field service teams for equipment installation, maintenance and repair. Protecting these resources is key to ensuring uptime and customer satisfaction. Real-time visibility, route optimisation and intelligent scheduling help ensure that engineers arrive prepared and resolve issues on the first visit.

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Technology for manufacturing_

Microsoft offers powerful solutions that harness data, automation and AI to simplify service management for manufacturing organisations.

Dynamics 365 Customer Service: Supports manufacturers in delivering responsive, personalised service across multiple channels. With integrated case management and AI-driven insights, service teams can resolve issues faster and maintain high levels of customer satisfaction.

Dynamics 365 Business Central: Provides an all-in-one business management solution for small to mid-sized manufacturers. It connects finance, sales, purchasing, inventory and production in a single system, helping you manage operations more efficiently, improve forecasting and maintain financial accuracy.

Power Platform: Empowers teams to build custom apps, automate workflows and gain actionable insights from data – without needing extensive development resources. This is especially useful for streamlining shop floor processes, service requests and internal reporting.

Copilot: Brings intelligent automation to everyday tasks, whether it’s generating reports, responding to customer queries or analysing production data. AI-powered chatbots enable self-service for customers, while Copilot Agents assist staff by automating repetitive tasks and surfacing key insights, improving speed and efficiency across the board

How we help manufacturing_

Microsoft enables manufacturers to unify their tech stack, ensuring seamless data flow across CRM, ERP and service platforms. With integrated systems and AI-driven insights, you can streamline operations, improve productivity and deliver better customer experiences.

As a Microsoft Partner, we help you build a tailored ecosystem that supports high-quality service and efficient resource use. From planning and customisation to user adoption and training, we ensure your systems are optimised for success.

We also support the introduction of automation and AI, backed by secure data management and compliance-ready infrastructure, helping you reduce risk and overcome operational barriers.

And, as an Inner Circle member, we provide early access to Microsoft innovations, helping you stay ahead of the curve.

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Manufacturing FAQs_

What security measures are in place to protect our sensitive data and infrastructure from cyber threats?

Security is critical. Microsoft technology includes encryption, access controls, intrusion detection and regular vulnerability assessments. We follow industry best practices and manufacturing-specific compliance standards. Our team will help implement robust security protocols and train your staff on data protection, integrating with your existing infrastructure.

How can AI support resource gaps?

AI helps manufacturers overcome resource gaps by automating repetitive tasks, optimising production workflows and enhancing operational decision-making.

For example, AI-powered scheduling tools can dynamically allocate production tasks based on machine availability, workforce capacity and order priority, reducing bottlenecks and improving throughput. Predictive maintenance algorithms analyse equipment data to anticipate failures before they happen, minimising downtime and reducing reliance on reactive service teams.

In customer service, AI chatbots can handle routine inquiries about order status, delivery timelines and product specifications, freeing up human agents to focus on complex technical support or B2B account management.

AI also supports quality control by identifying defects in real time using computer vision and sensor data, reducing waste and improving product consistency. Additionally, AI-driven analytics can surface insights from production and supply chain data, helping teams make faster, more informed decisions even when staffing is limited.

How can Copilot Agents help?

Copilot Agents automate tasks and streamline operations.

In manufacturing, they can assist with order tracking, inventory updates, and customer notifications. They can analyse production data to identify bottlenecks, suggest improvements and support predictive maintenance.

In customer service, they handle routine queries, allowing agents to focus on strategic support.

Can Microsoft tools support lean manufacturing initiatives?

Yes! Microsoft’s Power Platform enables manufacturers to build custom apps and automate workflows that eliminate waste and improve efficiency. Combined with Dynamics 365 Business Central, you can track performance metrics, streamline operations and continuously improve processes in line with lean principles.

How can we improve production forecasting and demand planning?

Using AI and machine learning within Dynamics 365 and Power BI, manufacturers can analyse historical sales, seasonal trends and market data to generate more accurate forecasts. This helps align production schedules with demand, reduce excess inventory and improve customer satisfaction.

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Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.