There’s a lot to consider when switching IT Support Providers and for many it can seem like a daunting process. However, it doesn’t have to be. There are countless reasons that businesses choose to switch IT Support partners, many are not happy with the service levels they are receiving. Others strive for a more strategic approach, or looking for cost savings when comparing Outsourced IT to an internal IT department.

Infinity Group provide a wide range of IT Services in London for SMEs and mid-market businesses. These include Network Support Services, IT Infrastructure, , Business IT Solutions, IT Security Services and specialist IT Consultancy, which differentiates us from the other IT Support providers in the UK.

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Current Service Level Performance

5 min

Average Call Wait Time


1st Contact Fix Resolution


Customer Retention Rate


Customer Satisfaction

What are the benefits of switching IT Support providers? 

By comparing the Managed Service Provider market you will ensure you select the correct IT Support Provider to meet the ever growing needs of your business. Infinity Group understand speed is of the essence when it comes to IT Support which is why we have an average 1 minute call response time to avoid unnecessary delays and disruption. Our performance metrics, highly strategic approach and impressive customer reviews set us apart from the other providers on the market.

We have an award winning large Service Desk and dedicated strategic teams specialising in Network Support, Wireless Networking, Digital Transformation, IT Consultancy, Hosted TelephonyCyber Security and Managed IT Support.

Recent Clients

companies | Infinity Group

Why do businesses look to change IT Support providers?

Here are some of the common reasons why businesses switch their IT Support to Infinity Group. Lack of efficiencies from their current provider and SLA’s not being met, repeated poor customer service levels being received, lack of specialist experience within in their industry sector, inadequate Account Management or lack of Strategy and knowledge of new technologies. 

If you are considering switching IT Support providers we’d suggest you make a list of all the things you’re unhappy with your current Outsourced IT Support provider to enable you to identify the problems your business is currently experiencing. This simple exercise will also will ensure that you’re not simply switching IT Support providers and facing the same problems further down the line with a new provider.

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How easy is it to switch IT Support providers?

There was once a time when the logistics of changing IT Support providers would fill most businesses with dread. With your own customers to keep happy, the last thing you need when you migrate to a new IT Support provider is business downtime and uncertainty surrounding your IT network and data. Many businesses have chosen to move to Infinity Group from other Managed Service Providers which has enabled us to develop a seamless migration process utilising the Cloud and a dedicated project management team. We also have a slick end-user on boarding process making switching IT Support providers an easy task.

Once you are on board, our team will ensure your business IT Network and IT Infrastructure are optimised and operating efficiently around the clock. We will monitor performance using the latest tools and technology to alert us of any potential faults to ensure there is minimal disruption caused. Unlimited remote IT Support is included with all our contracts and ensures that our clients have access to our Service Desk when they need it the most.

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Contact our London Office

Call us now: 01892 575 675

The News Building, Shard Quarter, 

3 London Bridge, LondonSE1 9SG

Microsoft Gold Partner | Infinity Group
MSP 502 2020 Winner Logo | Infinity Group
Channel Futures MSP 501 2019 winner | Infinity Group
Sophos Gold Partner | Infinity Group
Cisco Meraki Technology Partner | Infinity Group
Cisco Partner | Infinity Group