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What are the benefits of switching IT Support providers?
By comparing the Managed Service Provider market you will ensure you select the correct IT Support Provider to meet the ever growing needs of your business. Infinity Group understand speed is of the essence when it comes to IT Support which is why we have a 1 minute call response time to avoid unnecessary delays and disruption. Our performance metrics, highly strategic approach and impressive customer reviews set us apart from the other providers on the market.
We have an award winning large Service Desk and dedicated strategic teams specialising in Network Support, Wireless Networking, Digital Transformation, IT Consultancy, Hosted Telephony, Cyber Security and Managed IT Support.
Why do businesses look to change IT Support providers?
Here are some of the common reasons why businesses switch their IT Support to Infinity Group. Lack of efficiencies from their current provider and SLA’s not being met, repeated poor customer service levels being received, lack of specialist experience within in their industry sector, inadequate Account Management or lack of Strategy and knowledge of new technologies.
If you are considering switching IT Support Providers we’d suggest you make a list of all the things you’re unhappy with your current Outsourced IT Support provider to enable you to identify the problems your business is currently experiencing. This simple exercise will also will ensure that you’re not simply switching IT Support providers and facing the same problems further down the line with a new provider.
How easy is it to switch IT Support providers?
There was once a time when the logistics of changing IT Support providers would fill most businesses with dread. With your own customers to keep happy, the last thing you need when you migrate to a new IT Support provider is business downtime and uncertainty surrounding your IT network and data. Many businesses have chosen to move to Infinity Group from other Managed Service Providers which has enabled us to develop a seamless migration process utilising the Cloud and a dedicated project management team. We also have a slick end-user on boarding process making switching IT Support providers an easy task.
Once you are on board, our team will ensure your business IT Network and IT Infrastructure are optimised and operating efficiently around the clock. We will monitor performance using the latest tools and technology to alert us of any potential faults to ensure there is minimal disruption caused. Unlimited remote IT Support is included with all our contracts and ensures that our clients have access to our Service Desk when they need it the most.
What IT Support services does Infinity Group provide?
Switching IT Support partners to Infinity Group opens up access to a wide range of IT Outsourcing services from supporting a businesses internal IT Teams on specific IT Consultancy projects to being selected as the Managed IT Service Provider.
Our Outsourced IT Support services include:
- IT Support – To provide unlimited IT Support to your business with the option of 24/7 cover for out of hours, over the weekends and bank holidays.
- IT Network Support – A Network Support Services team to manage the for the performance of your servers, IT Infrastructure and Cloud Computing setup
- Specialist IT Consultancy – We have a dedicated IT Consultancy team to assist with specialist projects and Digital Transformation
- IT Security Consultancy – Specialist IT Security and GDPR Consultancy
- Unified Communications – Setup and ongoing support of your VoIP phone setup
- Microsoft Cloud – specialists across all Microsoft Applications including Microsoft Office 365, SharePoint, Azure and Microsoft Dynamics 365