Why do businesses look to change IT Support providers?
Here are some of the common reasons why businesses switch their IT Support to Infinity Group. Lack of efficiencies from their current provider and SLA’s not being met, repeated poor customer service levels being received, lack of specialist experience within in their industry sector, inadequate Account Management or lack of Strategy and knowledge of new technologies.
If you are considering switching IT Support providers we’d suggest you make a list of all the things you’re unhappy with your current Outsourced IT Support provider to enable you to identify the problems your business is currently experiencing. This simple exercise will also will ensure that you’re not simply switching IT Support providers and facing the same problems further down the line with a new provider.