Hosted Telephony (a form of VoIP) is an efficient, cost effective business telephone system solution for all organisation sizes. Many of our Business IT Solutions clients have recently made the switch from traditional Telephony to our Hosted Telecoms solution – Horizon, for it’s extensive range of Business Telecoms in London, financial and technical benefits and to future proof their organisation.

What is a hosted phone system?

Simply put, Hosted Telecoms (also known as hosted voice) is a telephone system that resides in the Cloud rather than in your office. Users access the Hosted Telephone system through a standard IP handset and/or mobile app and calls are made and received over an internet connection which is routed to both desktop and mobile devices.

Microsoft 365 Business Voice

Microsoft 365 Business Voice is a cost-effective cloud-based phone system that can replace on-site PBX. It is fully integrated into Microsoft Office 365, so that voice calls can be made in Microsoft Teams. Microsoft Business Voice helps companies unify their communications and integrate seamlessly in the Microsoft 365 ecosystem that can be accessed from any device.

The benefits of Hosted Telecoms

Why should I switch my business to Hosted Telecoms?

A Hosted Telecoms solution will ensure your business telecoms are future proofed:

You will also benefit from the below: 

Is it easy to switch to Hosted Telecoms?

Switching from traditional Telephony to an IP based service is seamless and our telecoms engineers will ensure this is completed with minimum disruption to your organisation.


Our top 5 useful Hosted Telecoms features

1: Reduce your Telephony overheads

Hosted Telecoms are more cost effective than traditional Telephony and affordable for all organisation sizes.

2: Easily manage calls via the Horizon portal

Admin users can manage call diverts, Message on Hold, call reporting etc using the easy to use online portal which can also accessed via the useful Horizon mobile app available on iOS and Android devices.

3: Use Horizon anywhere you like

The softphone application connects staff to the office telephone system no matter their location and allows users to have all the features of their desk phone on their mobile. Additionally, mobile twinning and call divert are two standard features within the Solution.

4: Multisite capability

Horizon can be implemented across single or multi-site organisaitons and is easily scalable.

5: Horizon’s clever functionality improves productivity

On inbound calls the Integration will automatically pull up contact records presenting the name stored within your CRM package (optional extra). Agents can call customers direct from their screen by clicking their mouse on the telephone number.

How does Hosted Telephony compare to traditional Telephony?

Infinity Group - Hosted Telecoms comparison

Our useful Hosted Telecoms Downloads

Microsoft Gold Partner | Infinity Group
MSP 502 2020 Winner Logo | Infinity Group
Channel Futures MSP 501 2019 winner | Infinity Group
Sophos Gold Partner | Infinity Group
Cisco Meraki Technology Partner | Infinity Group
Cisco Partner | Infinity Group