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From budgetary constraints, skills gaps and keeping pace with the pace technology innovation, our outsourced IT service model is designed to support you every step of the way.    

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What is outsourced IT? 

Outsourced IT is where you contract a third-party service provider to manage all or part of its your business’s IT operations. This is strategic move, allowing businesses to focus on their core competencies while entrusting the complexities of IT management to experts. 

By outsourcing IT, businesses can significantly reduce costs associated with hiring, training and retaining in-house IT staff – especially when many industries face IT skills gaps. Instead, you get access to specialised expertise and advanced technologies that may not be readily available internally. 

Outsourcing can take various forms, including outsourcing specific IT functions like help desk support, network management or cyber security, or outsourcing the entire IT department. Ultimately, it empowers you to streamline operations, enhance productivity and drive cost-efficiency. 

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When should you outsource IT? 

Businesses should consider outsourcing IT if they face challenges in managing their IT infrastructure effectively. If your in-house IT team is struggling to keep up with the rapid pace of technological advancements, or if they lack the expertise to address complex IT issues, outsourcing can be a beneficial solution. 

With skills becoming rare and expensive to have in-house, outsourcing is increasingly common. In fact, 70% of UK businesses do it. 

Outsourcing IT can also be advantageous for businesses experiencing rapid growth. As your organisation expands, your IT needs may become more complex. Outsourcing can provide the necessary scalability and flexibility to support your growth without the need to hire additional staff. 

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What are the benefits of outsourced IT? 

Cost reduction: Outsourcing allows businesses to pay only for the services they need, often at a lower overall cost 

Pivot to a strategic focus: By outsourcing IT, organisations can concentrate on their core business functions and strategic goals, without being distracted by IT management 

Augmentation of skillset: IT provides bring specialised knowledge and skills, often exceeding those available in-house. This can lead to improved IT performance and innovation 

Simplified set up and activation: Outsourcing provides flexibility to scale IT resources up or down as required, without the overhead of hiring employees 

Risk mitigation: Providers often have robust security measures and disaster recovery plans in place, reducing the risk of data breaches and system failures 

Improved efficiency: Outsourcing can streamline IT operations, leading to increased productivity and efficiency throughout the organisation 

Increased flexibility: Outsourcing allows businesses to adapt to changing technology trends and business requirements more quickly 

Reduced complexity: Outsourcing can simplify IT management by consolidating multiple IT functions into a single service provider 

How can Infinity Group help? 

Infinity Group and Managed Service Providers, offering hands-on support and expertise across key IT management areas. We provide a collaborative approach to delivering a fully managed service, tailored to your needs. 

We start by defining the scope of the service you require, with an emphasis on any gaps you face and where we can add the most value. We’ll work with you to understand your requirements and your Target Operating Model. This is so that we can design your managed service to ensure the needs of your users are fully met. 

We also cleanly manage the transition to our services, including from other IT service providers that you may be using. Following a full onboarding process, we’ll kick off the management of all service streams, build relationships with your key stakeholders and configure reporting and monitoring.  

What are the key areas of our outsourced IT services? 

IT service desk: Gain first, second- and third-line support for real-time IT issues to quickly get things back on track 

Operations: Maintain strong IT operations with proactive maintenance and regular management, minimising the risk of downtime 

Service management: Regular reviews of your IT and service assurance give you peace of mind that everything is working optimally 

Managed security: Monitor cyber threats and keep your business safe, utilising industry best practices and leading technology 

Outsourced IT FAQs_

What are the common IT challenges businesses face?

Common challenges include: 

  • Budget constraints and Total Cost of Ownership: Businesses often face budget constraints and high Total Cost of Ownership (TCO) when setting up an IT function. This includes the costs associated with training and recruitment. Businesses now need predictable and transparent IT costs.  
  • Cyber security complexities: All businesses are now navigating complex cyber security landscapes. Requirements have increased around adhering to industry-specific regulations and fulfilling client demands, while ensuring integrity across the entire supply chain. 
  • Skills shortages and knowledge gaps: With the rate of change in technology, the rise of AI and increasingly complex IT requirements, many businesses simply do not have the internal skillset to support users at scale. Expertise across multiple disciplines is required and now expected from end-users.  
  • Scalability and growth: As your business grows your IT infrastructure needs to be scalable. High growth can strain internal IT resources, leading to a lack of necessary processes, driving a degradation in quality of service internally. 

What happens when IT isn’t managed effectively?

What happens when IT isn’t managed effectively? 

Ineffective IT service management can lead to several challenges for businesses.  

 

  • Increased downtime: System failures and performance issues disrupt operations.  
  • Data breaches: Can occur due to inadequate security measures, exposing sensitive information and damaging a company’s reputation. 
  • Productivity impact: Poor IT management can also hinder productivity. Employees may struggle with outdated technology or slow systems, leading to decreased efficiency and job satisfaction.  
  • Ability to move into new markets: A lack of IT agility can prevent businesses from adapting to changing market conditions and seizing new opportunities. 

Ultimately, the consequences of poor IT service management extend to the bottom line. Increased costs due to system failures, security incidents and lost productivity can erode profitability. 

This is why businesses look to a strategic partner and MSP to deliver an end-to-end IT service management model.  

What is included in Infinity Group’s outsourced IT packages?

The core components of our augmented approach to outsourced IT include: 

IT Service Desk:  

  • 1st, 2nd, 3rd line support  
  • Request and change management 
  • Incident management 
  • Device management
     

Microsoft support: 

  • User and tenant admin 
  • Microsoft 365 security  
  • Technology adoption 
  • Solution management 
  • Service owner
     

Operations: 

  • Security monitoring 
  • Network monitoring 
  • Infrastructure monitoring 
  • Application monitoring 
  • Endpoint monitoring 
  • Patch management 

 

Service Management:  

  • ITSM model 
  • Service assurance and governance 
  • Regular service reviews and reporting 
  • Operational management 

 

Managed Security: 

  • Incident response 
  • Microsoft Defender for Cloud 
  • Microsoft ENTRA 
  • Microsoft Sentinel 
  • Microsoft Purview 
  • 24×7 proactive monitoring 

What is the role of my existing IT team?

Many businesses choose to maintain a small in-house IT team to handle specific tasks or projects while outsourcing most of their IT operations to a managed service provider. This hybrid approach can provide the best of both worlds, combining the benefits of in-house expertise with the cost-effectiveness and scalability of managed services. 

How do I choose the right managed IT provider?

When selecting a managed IT provider, consider factors such as: 

  • Experience: Look for a provider with a proven track record in the industry. 
  • Certifications: Check for relevant certifications and accreditations. 
  • Customer references: Ask for testimonials from existing clients. 
  • Service level agreements (SLAs): Ensure the provider offers guaranteed response times and uptime. 
  • Pricing: Compare pricing models and service packages to find the best fit for your budget. 

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