What is Maintenance Management?
Maintenance and Repair Management Systems support the smooth running of day-to-day repair operations. Whether it’s a leaky tap or planned electrical work, these systems help teams respond faster, stay organised, and deliver a better experience for tenants.
Benefits_
Streamlining repair workflows improves service response times and helps providers:
- Reduce backlogs and missed appointments
- Maintain compliance and property standards
- Optimise resource and contractor scheduling
- Improve tenant trust with faster resolutions
Use cases_
- Managing tenant-reported repairs
- Scheduling and dispatching in-house or external teams
- Monitoring job progress and follow-ups
- Capturing data to inform long-term asset planning
Key components_
BRIKHousing’s Repairs Management Module connects frontline teams and office staff with:
- Microsoft Power Apps: Mobile access and on-site reporting
- Dynamics 365 Field Service: Automated scheduling and technician insights
- Power Automate: Workflow automation with smart alerts and triggers
