Microsoft Dynamics 365 for Customer Insights – makes ‘big data’ small

 Microsoft Dynamics 365 Customer Insights is an innovative Customer Data Platform (CDP) designed to provide users with the information and advice they need to provide personalised, effective customer service. The service draws on data across multiple channels including campaign responses, in-store and online visits and purchases, loyalty redemptions, social interactions and other previous customer service interactions. All of this data is presented in cohesive customer profiles to provide real-time data driven insight and next steps.

Our experienced team of specialist Microsoft Dynamics Consultants have a proven track record of implementing and tailoring the full stack of Microsoft Dynamics 365 applications including Customer Insights.

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Microsoft Dynamics 365 for Customer Insights

Real time data

Manage individual customer data across each touchpoint in real time

Data analysis

Gain a 360 degree view across any device, channel or application

Predictive analysis

Easily identify cross-sell and up-sell opportunities in an instant

Personal experience

Personalise and tailor customer experience to boost satisfaction

Visualise data

A variety of easy to use dashboards makes preparing data easy for every user

Familiar integrations

Provides a familiarity for employees as Microsoft Office fully integrates