Microsoft Dynamics 365 for Customer Insights – making ‘big data’ small

Infinity Group’s team of specialist Microsoft Dynamics Consultants have a proven track record of implementing and tailoring Microsoft Dynamics 365 for Customer Insights.

Microsoft Dynamics 365 for Customer Insights acts as your very own real time data scientist, providing key employees in your organisation with all the information they need to enable them to best serve your customers. Dynamics 365 for Customer Insights combines ‘big data’ from other Dynamics 365 products such as Sales, Customer Service and Field Service and can also extract data from many other third party integrations. With the data combined with customer analytics such as recent behaviour, you can easily identify up and cross-sell opportunities as well as identifying crucial trends in data. Using Customer Insights as the central hub,  sales, marketing and field service departments can easily collaborate and use these insights to enhance overall company performance.

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Microsoft Dynamics 365 for Customer Insights

Real time data

Manage individual customer data across each touchpoint in real time

Data analysis

Gain a 360 degree view across any device, channel or application

Predictive analysis

Easily identify cross-sell and up-sell opportunities in an instant

Personal experience

Personalise and tailor customer experience to boost satisfaction

Visualise data

A variety of easy to use dashboards makes preparing data easy for every user

Familiar integrations

Provides a familiarity for employees as Microsoft Office fully integrates