“We first approached Infinity Group to help us transition from our old CRM to Dynamics 365. The scoping and implementation was run very professionally and all ongoing customisations and support issues are handled efficiently by the friendly support team.
Microsoft Dynamics 365 Customer Insights_
Forecast future business plans using Power BI and Data Analysis with Microsoft Dynamics 365 Customer Insights
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Make your ‘big data’ small and insightful using Dynamics 365 Customer Insights_
Our experienced team of specialist Microsoft Dynamics Consultants have a proven track record of implementing and tailoring the full stack of Microsoft Dynamics 365 applications including Customer Insights.
Microsoft Dynamics 365 Customer Insights is an innovative Customer Data Platform (CDP) designed to provide users with the information and advice they need to provide personalised, effective customer service.
The service draws on data across multiple channels including campaign responses, in-store and online visits and purchases, loyalty redemptions, social interactions and other previous customer service interactions. All of this data is presented in cohesive customer profiles to provide real-time data driven insight and next steps.
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Benefits of Microsoft Dynamics 365_
Dynamics 365 for Customer Insights Benefits_
Customer Insights presents a 360-degree view of a customer, combining their transactional, observational and behavioural data in real time. The data is kept up to date with pre-built connectors ensuring that all of a customer’s relevant data, accounts and contacts are presented in their profile.
Each individual’s data profile is enriched with general audience data, market trends and other customer feedback to give the agent a sense of where the customer is in the big picture.
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Licensing Costs for Dynamics 365 Customer Insights_
Dynamics 365 Customer Insights is part of Microsoft’s customer data platform (CDP), alongside Microsoft Customer Voice. The platform allows to gain insight into who customers are and how they engage by unifying customer data into one single view.
| Licence | Description | Cost per tenant/month |
| Dynamics 365 Customer Insights | Licensed per tenant/month and enables organisations to unify their customer data and understand it better through intelligent insights and actions. Customer Insights is a data platform that eliminates silos by enabling customers to bring data from any source and view it in one place. This subscription includes up to 100,000 customer profiles. | £1,131.20 |
| Dynamics 365 Customer Insights Attach | Customers with at least 20 Sales Enterprise, 20 Customer Service Enterprise, or 1 Marketing application can qualify for this discounted licence. | £754.10 |
What other Dynamics 365 related services do we specialise in?_
Angela Carslake
Quantum Design
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