Microsoft Dynamics 365 Licensing

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Microsoft Dynamics 365 licence pricing

To licence the core Dynamics 365 business applications, customers can purchase subscriptions of either Base or Attach licences.

Base & Attach licenses

The first licence that must be purchased is a base licence and this must be the highest priced licence for any particular full users. Users who require functionality from more than one core Dynamics 365 business application can purchase as many Attach licences as required on top of their qualifying base licence in order to gain valid permissions and operate across multiple business applications/functions.  Dynamics 365 Attach licences are offered at a highly discounted price to cater to all sort of business scenarios and employee roles.

So, to reiterate:

1. A Dynamics 365 Base licence must be purchased first at standard pricing

2. Additional Dynamics 365 Attach licences can then be purchased for other applications at a reduced price.

Dynamics 365 Sales Licensing and Pricing

Dynamics 365 Sales enables salespeople to build strong relationships with customers, take actions based on insights, and close more sales in a faster time. The application offers a number of licence options: Professional vs Enterprise vs Premium and three tiers, including:

· Professional – Core sales force automation

· Enterprise – Industry-leading sales force automation with insights and advanced customisation

· PremiumDynamics 365 Sales Enterprise plus prebuilt advanced intelligence solutions/tools known as Sales Insights.

High level descriptions of these and additional licences are included in the table below.

License Type Description Cost user/month
Base Licences
Dynamics 365 Sales Professional Lower tier licence for the Sales application that provides core CRM capabilities and is suited for organisations with less complex needs. £49.00
Dynamics 365 Sales Enterprise Mid-tier licence for the Sales application which goes beyond standard CRM capabilities by providing customisation, extensibility, embedded intelligence, and manual forecasting. £71.60
Dynamics 365 Sales Premium Licence for Dynamics 365 Sales Enterprise combined with an additional application called Sales Insights which offers impressive, embedded intelligence for a supercharged CRM solution with highly advanced analytical functionality. £101.80
Dynamics 365 Microsoft Relationship Sales Dynamics 365 Enterprise and LinkedIn Sales Navigator combined into one discounted licence for optimal prospecting and opportunity nurturing. 10 users required at minimum to qualify for this licence. £108.34
Attach Licences
Dynamics 365 Customer Service Professional Attach A discounted licence for the Customer Service Professional app that is only available to users who already have a qualifying base licence e.g., Sales Professional/Enterprise. This licence is applicable to employees that may be tied to two or more business functions. £15.10
Dynamics 365 Customer Service Enterprise A discounted licence for the Customer Service Enterprise app that is only available to users who already have a qualifying base licence e.g. Sales Enterprise. This licence is applicable to employees that may be tied to two or more business functions. £15.10
Dynamics 365 Field Service Attach A discounted licence for the Field Service app that is only available to users who already have a qualifying base licence e.g., Sales Enterprise. This licence is applicable to employees that may be tied to two or more business functions. £15.10

Dynamics 365 Customer Service Licensing and Pricing

Dynamics 365 Customer Service empowers businesses to provide a branded, personalised self-service experience for customers leveraging tools for optimal case management and resolution times. Dynamics 365 Customer Service comes in two main tiers: Professional – For less complex service scenarios with streamlined capabilities and Enterprise – which offers complex, configurable, intelligent capabilities and insights.

License Type Description Cost user/month
Base License
Dynamics 365 Customer Service Professional Lower tier licence for the Customer Service application less complex scenarios with streamlined capabilities to provide core support functionality. £37.70
Dynamics 365 Customer Service Enterprise Top tier licence for the Customer Service application offering complex, configurable and intelligent capabilities to enable organisation to provide a branded, personalised self-service experience. £71.60
Digital Messaging Add-in for Dynamics 365 Customer Service Add-on licence for Customer Service Enterprise offering rich omni-channel engagement across digital messaging channels including 3rd party SMS and future social messaging streams. £56.60
Chat Add-in for Dynamics 365 Customer Service Add-on licence for Customer Service Enterprise that helps agents to engage in real-time with customers for quicker case resolution. £45.30

Attach licenses

Dynamics 365 Sales Professional Attach A discounted licence for the Sales Professional app that is only available to users who already have a qualifying base licence e.g., Customer Service Professional/Enterprise. This licence is applicable to employees that may be tied to two or more business functions. £15.10
Dynamics 365 Sales Enterprise Attach A discounted licence for the Sales Enterprise app that is only available to users who already have a qualifying base licence e.g., Customer Service Enterprise. This licence is applicable to employees that may be tied to two or more business functions £15.10
Dynamics 365 Field Service Attach A discounted licence for the Field Service app that is only available to users who already have a qualifying base licence e.g., Customer Service Enterprise. This licence is applicable to employees that may be tied to two or more business functions. £15.10

Dynamics 365 Marketing Licensing and Pricing

Dynamics 365 Marketing is a marketing automation application that helps turn a prospect into business relationships. The application is easy to use, has built-in intelligence and works seamlessly with Dynamics 365 Sales.

However, the application is licensed differently to the majority on the Dynamics 365 platform. Marketing is licensed on a per tenant/month basis rather than per user. This means you can have unlimited users for the application, but you are capped and need to be licensed by the number of contacts that you wish to market to.

More information can be found in the table below.

License Type Description Cost tenant/month
Dynamics 365 Marketing Base licence for Dynamics 365 Marketing. For customers who are new to Dynamics or have fewer than 10 full users of Sales, Customer Service, Field Service, Project Service Automation now Project Operations, Finance, Supply Chain Management or Commerce can purchase Marketing as a standalone application with an entitlement of 10,000 marketable contacts. £1,131.20

Dynamics 365 Marketing Attach

Customers with at least 10 full users of Sales, Customer Service, Field Service, Project Service Automation, Finance, Supply Chain Management or Commerce are eligible for this 50% reduced licence cost including 10,000 marketable contacts and unlimited users. £565.60

Additional 5,000 contacts (up to 49,999)

First pricing tier of additional contacts that can be purchased. Only sold in packs of 5,000. £188.50 (per pack/month)

Additional 50,000 contacts (50,000 – 99,999)

Second pricing tier of additional contacts that can be purchased. Sold in packs of 50,000. £1,131.20 (per pack/month)
Additional 50,000 contacts (100,000 – 249,999) Third pricing tier of additional contacts that can be purchased. Sold in packs of 50,000. £942.60 (per pack/month)

*Please enquire if 260,000 or more contacts required.  

Dynamics 365 Field Service Licensing and Pricing

Dynamics 365 Field Service helps organisations deliver onsite service to customer locations. The application leverages workflow automation, scheduling algorithms, and mobility to setup a mobile workforce for success.

Field Service can also benefit from an add-on solution called Resource Schedule Optimisation. More details about the licences can be found in the table below.

License Type Description Cost tenant/month
Base License
Dynamics 365 Field Service

Base licence for Dynamics 365 Field Service leveraging tight integration with Customer Service case management capabilities and field service work orders to deliver exceptional field service management. Also includes access to dedicated Field Service Mobile application.

£71.60
Dynamics 365 Field Service – Resource Schedule Optimisation An add-on licence offering users the ability to automatically schedule in appropriate resources whilst simultaneously optimising travel time, mileage and other associated factors. £22.60

Attach License

Dynamics 365 Sales Professional Attach A discounted licence for the Sales Professional app that is only available to users who already have a qualifying base licence e.g., Field Service. This licence is applicable to employees that may be tied to two or more business functions.

£15.10

Dynamics 365 Sales Enterprise Attach A discounted licence for the Sales Enterprise app that is only available to users who already have a qualifying base licence e.g., Field Service. This licence is applicable to employees that may be tied to two or more business functions.

£15.10

Dynamics 365 Customer Service Professional Attach A discounted licence for the Customer Service Professional app that is only available to users who already have a qualifying base licence e.g., Field Service. This licence is applicable to employees that may be tied to two or more business functions.

£15.10

Dynamics 365 Customer Service Enterprise A discounted licence for the Customer Service Enterprise app that is only available to users who already have a qualifying base licence e.g. Field Service. This licence is applicable to employees that may be tied to two or more business functions.

£15.10

Dynamics 365 Project Operations Licensing and Pricing

Dynamics 365 Project Operations connects sales, resourcing, project management and finance teams in one application to win more deals, accelerate projects, optimise delivery and maximise profitability.

The application has a 20-user minimum threshold i.e., you are required to purchase 20 licences minimum to use it. More details can be found in the table below.

License TypeDescriptionCost tenant/month
Base License

Dynamics 365 Project Operations

Project Operations connects sales resourcing, project management, and finance teams within a single application. Examples of full users include Account Managers, Project Assistants and Project Accountants. (20 users minimum).£90.50

Attach License

Dynamics 365 Sales Professional AttachA discounted licence for the Sales Professional app that is only available to users who already have a qualifying base licence e.g., Project Operations. This licence is applicable to employees that may be tied to two or more business functions.£15.10

Dynamics 365 Sales Enterprise Attach

A discounted licence for the Sales Enterprise app that is only available to users who already have a qualifying base licence e.g., Project Operations. This licence is applicable to employees that may be tied to two or more business functions£15.10

Dynamics 365 Customer Service Professional Attach

A discounted licence for the Customer Service Professional app that is only available to users who already have a qualifying base licence e.g., Project Operations. This licence is applicable to employees that may be tied to two or more business functions.£15.10
Dynamics 365 Customer Service Enterprise AttachA discounted licence for the Customer Service Enterprise app that is only available to users who already have a qualifying base licence e.g., Project Operations. This licence is applicable to employees that may be tied to two or more business functions.£15.10

Dynamics 365 Field Service Attach

A discounted licence for the Field Service app that is only available to users who already have a qualifying base licence e.g., Project Operations. This licence is applicable to employees that may be tied to two or more business functions.£15.10

Dynamics 365 Human Resources Attach

A discounted licence for the Human Resources app that is only available to users who already have a qualifying base licence e.g., Project Operations. This licence is applicable to employees that may be tied to two or more business functions.£22.60

Dynamics 365 Human Resources (HR) Licensing and Pricing

Dynamics 365 Human Resources enables customers to optimise compensation, benefits, leave and absence, compliance, performance feedback, training and self-service programs for workers. By leveraging the Dataverse and Power Platform, your HR team can operate with dexterity and easily extend the solution and its capabilities.

The HR application is licensed on a per user/month basis and requires 5 users to be licensed as a minimum to qualify for its use.

License Type Description Cost user/month
Base License

Dynamics 365 Human Resources

Offers full capability within the HR application, enabling users to optimise compensation, benefits, leave and absence, compliance, performance feedback, training and self-service programmes. Most suited to HR professionals. (5 users minimum) £90.50

Dynamics 365 Human Resources Self Service

A licence that offers self-service capabilities to users. Best suited to employees and managers. £3.00

Attach License

Dynamics 365 Sales Professional Attach

 

A discounted licence for the Sales Professional app that is only available to users who already have a qualifying base licence e.g., Human Resources. This licence is applicable to employees that may be tied to two or more business functions.

£15.10

Dynamics 365 Sales Enterprise Attach

A discounted licence for the Sales Enterprise app that is only available to users who already have a qualifying base licence e.g., Human Resources. This licence is applicable to employees that may be tied to two or more business functions

£15.10

Dynamics 365 Customer Service Professional Attach

 

A discounted licence for the Customer Service Professional app that is only available to users who already have a qualifying base licence e.g., Human Resources. This licence is applicable to employees that may be tied to two or more business functions.

£15.10

Dynamics 365 Customer Service Enterprise Attach

A discounted licence for the Customer Service Enterprise app that is only available to users who already have a qualifying base licence e.g., Human Resources. This licence is applicable to employees that may be tied to two or more business functions.

£15.10

Dynamics 365 Field Service Attach

A discounted licence for the Field Service app that is only available to users who already have a qualifying base licence e.g., Human Resources. This licence is applicable to employees that may be tied to two or more business functions.

£15.10

Dynamics 365 Project Operations Attach

A discounted licence for the Project Operations app that is only available to users who already have a qualifying base licence e.g., Human Resources. This licence is applicable to employees that may be tied to two or more business functions.

£22.60

Dynamics 365 Business Central

Dynamics 365 Business Central is a business management solution for small to mid-sized organisations. The application is highly adaptable and is rich with features that enable companies to optimally manage finance, manufacturing, sales, shipping, project management, services and more…

The Business Central application has no minimum user qualification criteria, but it does have two tiers of licences to it which have been outlined in the table below.

License Type Description Cost user/month
Base License

Dynamics 365 Business Central Essentials

Provides users with Functionality for:

Financial Management, Supply Chain Management, Customer Relationship Management, Human Resources Management, Project Management, Warehouse Management.

£52.80

Dynamics 365 Business Central Premium

This licence includes all the functionality included with a Business Central Essentials licence but also includes: Service Management & Manufacturing

£75.40

Attach License

Dynamics 365 Sales Professional Attach

A discounted licence for the Sales Professional app that is only available to users who already have a qualifying base licence e.g., Business Central Essentials. This licence is applicable to employees that may be tied to two or more business functions. £15.10

Dynamics 365 Customer Service Professional Attach

A discounted licence for the Customer Service Professional app that is only available to users who already have a qualifying base licence e.g., Business Central Essentials. This licence is applicable to employees that may be tied to two or more business functions. £15.10

Dynamics 365 Finance

Dynamics 365 Finance is a powerful solution for medium and large organisations to monitor the performance of global financial operations in real-time, predict future outcomes and make data-driven decisions to drive growthThe application offers a whole host of impressive functionality empowering companies to maximise financial visibility and profitability. 

Dynamics 365 Finance has a minimum purchase requirement of 20 user licences. See the table below for information on the licence options.  

License Type Description Licence  Description  Cost per user/month 
Base 
Dynamics 365 Finance   Full licence enabling users to monitor the performance of global financial operations in real-time, predict future outcomes and make data driven decisions.  

£135.70 

Attach 
Dynamics 365 Supply Chain Management Attach  A highly discounted full user licence for Dynamics 365 Supply Chain Management that is only available to those users who already have a qualifying Dynamics 365 Finance licence. 

£22.60 

Dynamics 365 Sales Professional Attach  A discounted licence for the Sales Professional app that is only available to users who already have a qualifying base licence This licence is applicable to employees that may be tied to two or more business functions. 

£15.10 

Dynamics 365 Sales Enterprise Attach  A discounted licence for the Sales Enterprise app that is only available to users who already have a qualifying base licenceThis licence is applicable to employees that may be tied to two or more business functions 

£15.10 

Dynamics 365 Customer Service Professional Attach    A discounted licence for the Customer Service Professional app that is only available to users who already have a qualifying base licence. This licence is applicable to employees that may be tied to two or more business functions. 

£15.10 

Dynamics 365 Customer Service Enterprise  A discounted licence for the Customer Service Enterprise app that is only available to users who already have a qualifying base licence. This licence is applicable to employees that may be tied to two or more business functions. 

£15.10 

Dynamics 365 Field Service Attach  A discounted licence for the Field Service app that is only available to users who already have a qualifying base licence. This licence is applicable to employees that may be tied to two or more business functions. 

£15.10 

Dynamics 365 Project Operations Attach  A discounted licence for the Project Operations app that is only available to users who already have a qualifying base licence. This licence is applicable to employees that may be tied to two or more business functions. 

£22.60 

Dynamics 365 Human Resources Attach  A discounted licence for the Human Resources app that is only available to users who already have a qualifying base licence. This licence is applicable to employees that may be tied to two or more business functions. 

£22.60 

Dynamics 365 Supply Chain Management

Dynamics 365 Supply Chain Management provides manufacturers, distributors, and retailers with the real-time visibility and intelligence they need to move from reactive to proactive operations. The application unifies data and uses predictive insights across fulfilment, planning, procurement, production, inventory, warehousing and transportation processes to maximise operations efficiency, quality and profitability.   

Dynamics 365 Supply Chain Management has a minimum purchase requirement of 20 user licences. See table below for information on the licence options.  

Licence  Description  Cost per user/month 
Base 
Dynamics 365 Supply Chain Management  Full licence providing manufacturers, distributors and retailers with the real-time visibility and intelligence needed to move from reactive to proactive operations.  

£135.70 

Attach 
Dynamics 365 Finance Attach  A highly discounted full user licence for Dynamics 365 Finance that is only available to those users who already have a qualifying Dynamics 365 Supply Chain Management licence.  

£22.60 

Dynamics 365 Sales Professional Attach  A discounted licence for the Sales Professional app that is only available to users who already have a qualifying base licence This licence is applicable to employees that may be tied to two or more business functions. 

£15.10 

Dynamics 365 Sales Enterprise Attach  A discounted licence for the Sales Enterprise app that is only available to users who already have a qualifying base licence. This licence is applicable to employees that may be tied to two or more business functions 

£15.10 

Dynamics 365 Customer Service Professional Attach    A discounted licence for the Customer Service Professional app that is only available to users who already have a qualifying base licence. This licence is applicable to employees that may be tied to two or more business functions. 

£15.10 

Dynamics 365 Customer Service Enterprise  A discounted licence for the Customer Service Enterprise app that is only available to users who already have a qualifying base licence. This licence is applicable to employees that may be tied to two or more business functions. 

£15.10 

Dynamics 365 Field Service Attach  A discounted licence for the Field Service app that is only available to users who already have a qualifying base licence. This licence is applicable to employees that may be tied to two or more business functions. 

£15.10 

Dynamics 365 Project Operations Attach  A discounted licence for the Project Operations app that is only available to users who already have a qualifying base licence. This licence is applicable to employees that may be tied to two or more business functions. 

£22.60 

Dynamics 365 Human Resources Attach  A discounted licence for the Human Resources app that is only available to users who already have a qualifying base licence. This licence is applicable to employees that may be tied to two or more business functions. 

£22.60 

Dynamics 365 Customer Insights Licensing and Pricing

Dynamics 365 Customer Insights is part of Microsoft’s customer data platform (CDP), alongside Microsoft Customer Voice. The platform allows users to gain insight into who their customers are and how they engage by unifying customer data into one single view to deliver more personalised customer experiences.

See table below for information on the licence options.

License Type Description Cost user/month

Dynamics 365 Customer Insights

Licensed per tenant/month and enables organisations to unify their customer data and understand it better through intelligent insights and actions. Customer Insights is a data platform that eliminates silos by enabling customers to bring data from any source and view it in one place. This subscription includes up to 100,000 customer profiles. £1,131.20

Dynamics 365 Customer Insights Attach

Customers with at least 20 Sales Enterprise, 20 Customer Service Enterprise, or 1 Marketing application can qualify for this discounted licence. £754.10

Dynamics 365 Team Member Licensing and Pricing

Dynamics 365 Team Members are essentially light users of the solution. These users have full read access across the database that allows them to leverage insights but only with a subset of functionality. Typically, Team Members are well suited to Senior Management employees that do not need to use the system day to day, but may want to access it from time to time to reference data, look at dashboards or export report files.

The only application which requires a separate Team Member licence to access it, is Business Central. The two Team Member licences have been detailed in the table below.

License Type Description Cost user/month

Dynamics 365 Team Member

This licence allows read access to data generated from the Dynamics 365 applications, but it also allows participation in a limited set of scenarios across the applications. Team Members can:

– Update personal employee information

– Create, read, update and delete contacts, activities and notes

– Use reporting and dashboards

– Use the mobile application

It is a licence designed for users who are not tied to a particular business function.

Note: Team Members are allowed access to a maximum of 15 custom entities.

£6.00

Dynamics 365 Business Central Team Member

A light-user licence allowing users to:

– Read anything with Business Central

– Update existing data and entries in Business Central such as customer, vendor or item records which are already created. Entries means entries on which it is specifically allowed from an accounting perspective to update specific information. (e.g. due date on customer ledger entries)

– Approve or reject tasks in all workflows assigned to a user

– Create, edit, delete a quote

– Create, edit, delete personal information

– Enter a time sheet for jobs

– Use Power Apps/Power Automate Use Rights with Dynamics 365 license

Have access to the dedicated Team Members app which may only have a maximum of 15 custom entities

£6.00

Other types of Dynamics 365 Licensing and Pricing

License Type Description Cost user/month

Dynamics 365 Sales/Customer Service/Field Service Enterprise Attach

A highly reduced full licence only available to users who already have a qualifying base licence e.g. Sales Enterprise. This licence is applicable to employees that may be tied to two or more business functions.  £15.10
Dynamics 365 Team Member 

This licence allows read access to data generated from the Dynamics 365 applications, but it also allows participation in a limited set of scenarios across the applications. 

Team Members can: 

  • Update personal employee information 
  • Create, read, update and delete contacts, activities and notes 
  • Use reporting and dashboards 
  • Use the mobile application 

It is a licence designed for users who aren’t tied to a particular business function 

Note: Team Members are allowed access to a maximum of 15 custom entities.  

£6.00
Dynamics 365 Customer Service Attach  This offers the equivalent functionality as an Enterprise licence but is at a highly reduced rate. It’s only obtainable for users that are already using another base Enterprise licence e.g. Sales Enterprise.  £15.10 
Dynamics 365 Field Service Attach   The opposite of the above licence (either work the same but it’s sensible to keep the base Enterprise licence as the function which most closely relates to the user).  £15.10 
Power Apps Portals login capacity add-on tier-1/2/3 capacity   This licence will allow portal users to login, access and interact with data within your Dynamics 365 solution to perform self-service. This licence is costed dependent upon the number of external authenticated user logins that the portal will host a month where a login equals any number of logins by a single user within a 24hour period…. Each unit of the licence equates to 100 logins/month.  Will depend upon the tier that you qualify for. More information needed. 

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