Our Dynamics 365 Consulting team is formed of experienced Dynamics 365 Functional Architects, Consultants, Business Analysts and Project Managers. They specialise in the deployment of both cloud and on-premise Dynamics CRM 2011-2016 and all Dynamics 365 applications. These include Sales, Sales Insights, Customer Service, Customer Insights, Marketing, Project Service Automation, Business Central, Human Resources.Get in touch to discover more
Our team of Dynamics 365 Consultants have implemented 100’s of Dynamics solutions for our customers
With knowledge across a multitude of verticals, our Dynamics 365 Consultants understand how organisations operate and can enhance them
Our Consultants will design new, more efficient business processes will be agreed and enabled within your customised setup
As a Microsoft Gold Partner, we are informed of all the latest releases and platform updates as soon as they are rolled out
Initially we will meet to have in-depth discussions with you to understand exactly where your business currently is, and where you want it to be both now and in the future. In these discussions we will set out a detailed plan of the areas you want to improve, the processes you want to prioritise and how our Dynamics 365 consultancy team can assist.
Once we have drawn up a plan, we take all the stress out of your hands; we understand which Dynamics 365 and Power Platform apps work well for different types of organisations, how to configure and customise them, and how to make them work seamlessly together. We will build a business applications platform with all the functions and integrations that you’ll need to optimise your processes.
After the preliminary platform is built, we will carefully monitor performance and work closely with you to identify how the solution can be improved further.
Once these customisations are in place, we will undertake rigorous tests to ensure a robust build and then the platform will be ready to be launched. We will run user training sessions to ensure that the transition is smooth and that user adoption is successful to generate rapid ROI. In this stage our priority is minimising down-time and maintaining high data security.
We won’t disappear after your Dynamics 365 implementation is up and running; Our Consultants will be on hand to check everything is running effectively and the solution is meeting your needs and expectations. If any problems arise during this stage of hyper-Support, we can help you adapt and resolve. And we also offer numerous long-term Support options.Get in touch
Stress-free Set Up: Infinity Group have the skills and experience needed to help you automate and streamline your CRM and ERP processes with Dynamics 365. Whether you are starting from scratch and need help setting up Dynamics 365 or migrating your data from other software, we can facilitate the process and ensure it all goes smoothly.
Troubleshooting: User adoption rates, workflow inefficiency and technological glitches can all make business application software fail. If you are making the switch from a failing software project, our Dynamics Consultants will be able to immediately spot the areas in which your solution is letting you down and will make sure it won’t happen again.
Smooth Running: Migration and updates can throw up problems of their own. Our Consultancy team will ensure a smooth transfer between old and new, protecting data, preventing downtime and minimising business process flow issues.
Optimisation: One of the best features of Dynamics 365 is its customisability. Infinity Group are experts at customising the apps and designing specialised workflows. Once we have ascertained exactly what your business needs, we set out to provide it with personalised processes and customised apps to reflect your individual way of working.
Infinity Group has a team of over 70 permanent consultants, Solution Architects, Developers, Project Managers, Service Desk Analysts and Customer Success Managers to ensure we provide a full service offering for our customers.
Our Consultancy team is highly experienced and skilled in working with the full set of Dynamics 365 Customer Engagement applications and we are also well-versed in delivering further value to our solutions by using the Microsoft Power Platform including:
Our expertise is also incredibly broad across different industries, having worked with businesses across all major verticals including:
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We first approached Infinity Group to help us transition from our old CRM to Dynamics 365. The scoping and implementation was run very professionally and all ongoing customisations and support issues are handled efficiently by the friendly support team.Angela Carslake, Marketing Manager @ Quantum Design
Infinity Group are certainly one of the most experienced and knowledgeable Microsoft Gold Partners we have worked with. The Microsoft Dynamics solution they have implemented for us has transformed our business operations via automated processes. Internal Administration tasks have reduced significantly and the dashboard functionality gives our SMT the transparency we need in regards to day to day performance metrics.Robert King - CTO