Easily manage remote staff using Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service provides the complete management solution for your field sales and service teams enabling you to drastically improve performance levels by using  intelligent scheduling, enhanced transparency, remote asset monitoring and billing management.

Field Service is a Dynamics 365 business application designed to help businesses deliver onsite service to customer locations. It is an aggregate of several service provision tools including workflow automation, scheduling algorithms and assistance for mobile workers. These tools streamline HR management, itineraries and resource logistics. With Field Service, businesses can deliver service proactively, schedule resources intelligently and ensure a first-time fix on customer issues.

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Microsoft Dynamics 365 for Field Service

Equip your workforce

Seamless real-time communication and collaboration between customer service, dispatch, field service agents and your customers

Efficient scheduling

Optimise your service schedule with job routing, resource skill matching with the added ability to quickly reallocate resources

Reduce call out costs

Increase first time fix rates and delivery performance by only sending out the field service team as and when it’s necessary

Manage Resource

 Efficiently match the best field agent to a work order based on availability, proximity and the required skills for the job

Service locations and customer assets

Store and manage information about your customers’ service locations and all the serviceable customer assets.

Preventative maintenance

Configure service agreements that will automatically generate recurring work orders to ensure equipment is always maintained

Inventory management

The inventory management system that tracks real-time inventory levels by warehouse and includes all mobile truck stock

Mobile Application

Give the field sales team quick and easy access to their schedules and work orders via the inclusive iOS and Android app