What is Mobile Tenant Engagement?
Mobile Tenant Engagement means putting key housing services in the hands of your residents. Tenants can request repairs, check rent balances, or view documents—anytime, anywhere, using their phone or tablet.
Benefits_
- Improves access to services and tenant satisfaction
- Reduces call volumes and admin pressure
- Encourages self-service and transparency
Use cases_
- Checking rent balances
- Logging repairs or ASB reports
- Accessing tenancy documents and communication history
Key components_
BRIKHousing delivers seamless mobile experiences through:
- Microsoft Power Apps: Secure, branded mobile interfaces
- Dynamics 365 Customer Service: Tracks and manages incoming requests
- Azure Active Directory: Ensures secure login and role-based access
