Mobile Workforce Management_

What is Mobile Workforce Management?

Mobile Workforce Management gives your field teams real-time access to job info, schedules, and secure communication—right from their devices. It’s essential for delivering faster, more responsive housing services.

Benefits_

• Improves staff productivity and time management
• Provides live job updates and location tracking
• Reduces delays and admin time
• Increases first-time fix rates and tenant satisfaction

 

Use cases_

• Scheduling and dispatching repair teams
• Tracking jobs and team movements in real time
• Enabling on-site updates and reporting via mobile
• Secure communication between field and office teams

 

Key components_ 

The BRIKHousing Mobile Working Module is built on:

• Microsoft Power Apps: Custom interfaces tailored for mobile job workflows
• Microsoft Teams: Instant, secure communication between teams
• Dynamics 365 Field Service: Centralised work order and scheduling management