Whats is an Online Tenant Portal?
An Online Tenant Portal is a digital front door for your housing services. It gives tenants 24/7 access to rent payments, repair tracking, and important documents, on their terms, not just office hours.
Benefits_
- Empowers tenants with self-service tools
- Reduces staff time spent on routine queries
- Improves satisfaction through transparent communication
Use cases_
- Paying rent online
- Logging and tracking repairs
- Updating contact details
- Accessing tenancy agreements and notices
Key components_
The BRIKHousing Self-Service Tenant Portal is built using:
- Microsoft Power Pages: For secure, scalable online services
- Azure Active Directory: For safe tenant authentication
