Device management

Simplify the management of devices with standardised configurations and consistent protection against cyber risk.  

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What is device management?  

Device management refers to the administration and control of devices within an organisation. It encompasses a wide range of functions, from initial device setup and configuration to ongoing maintenance and security updates. 

The primary goal of device management is to ensure that all devices within the organisation are secure, compliant with company policies and functioning optimally. This requires regular maintenance and reviews across your organisational devices.  

Effective device management is crucial in today’s increasingly mobile and interconnected world. It helps protect sensitive data, improve productivity and maintain compliance with relevant regulations across your business. 

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Why do you need device management?  

Device management is crucial for modern businesses. It enhances security by ensuring all devices are protected against evolving cyber threats and potential data breaches. This includes installing security updates, implementing strong passwords and remotely wiping data in case of device loss or theft.  

Device management also improves productivity and efficiency. By centrally managing devices, IT teams can quickly deploy software updates, troubleshoot issues remotely and ensure all employees have the necessary tools and applications to perform their jobs effectively.  

Many industries have specific requirements for data security and device management. By implementing robust device management strategies, you can ensure you meet these compliance requirements and avoid costly fines and penalties. 

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The benefits of device management_

Enhanced security: Strengthen security by enforcing strong passwords and installing security updates across your devices 

Improved productivity: Give users everything they need in their devices to support their ongoing productivity and performance 

Increased efficiency: Automates many routine tasks, such as software deployment and security updates, freeing up IT staff to focus on more strategic initiatives 

Cost savings: Reduce the need for manual intervention to lower IT support costs and improve overall operational efficiency 

Improved compliance: Comply with industry regulations and data privacy standards by ensuring devices meet security requirements 

Better visibility and control: Get greater visibility into device usage and activity, allowing them to identify and address potential security threats 

Enhanced user experience: Ensure devices are functioning optimally to improve user experience and minimise frustrations 

Prevent data loss: Minimise the risk of data loss in case of device loss, theft, or accidental damage with remote device wiping 

What Infinity Group do to help_

Our IT services cover device management, enabling you to outsource the process to us and reduce the internal burden. We cover all device types across operating systems, ensuring every device in your organisation follows consistent policies. We also manage devices wherever they’re located, covering both on-premises and remote users. 

By deploying our remote monitoring and management platform to devices, backed by Microsoft Intune, we can manage assets’ ages and identify when warranties expire, and hardware is beyond its operational or security suitability. 

Security is of the utmost importance when it comes to our device management services. We ensure every device meets strict security requirements or they will not be allowed to join your environment to minimise any danger of a data breach. 

Our extensive security controls ensure every risk area is covered, ensuring you abide by industry standards, including GDPR and Cyber Essentials, for peace of mind. 

Key device management areas_  

Security management: Enforce security policies like password complexity, data encryption and remote wipe to protect sensitive company data 

Inventory and asset management: Track all devices within the organisation for better inventory control, asset tracking and cost management 

Application management: Control the installation, updates and removal of applications on company devices, ensuring compatibility and security 

User experience management: Optimise device performance, provides support to end-users and ensures a seamless and productive user experience 

Device management FAQs_

What are the biggest challenges we face without a proper device management solution?

Operating without a robust device management solution presents significant challenges for businesses.  

Firstly, security risks are significantly increased. Unpatched devices, weak passwords and unsecured networks create vulnerabilities that cyber criminals can exploit, leading to data breaches with potentially devastating consequences, such as financial losses, reputational damage and legal liabilities.  

Secondly, employee productivity can suffer significantly. Outdated software, slow devices and frequent technical issues can lead to frustration, downtime and decreased efficiency.  

Furthermore, without a centralised system, IT teams lack visibility and control over company devices, making it difficult to identify and address potential security threats and compliance issues proactively. This can result in increased IT support costs as technicians spend more time resolving individual device problems.  

What are the different types of device management solutions?

  • Mobile Device Management (MDM): Primarily focuses on mobile devices (smartphones and tablets)
  • Endpoint Management (EPM): A broader category encompassing MDM, along with management of laptops, desktops, and other endpoints
  • Unified Endpoint Management (UEM): A comprehensive solution that unifies management of all endpoints (mobile, desktop, IoT) under a single platform

The best choice depends on the specific needs and device ecosystem of the business. 

How does device management improve security?

Device management solutions offer robust security features like: 

  • Remote wipe: Erase sensitive data from lost or stolen devices
  • Data encryption: Protect sensitive data with strong encryption
  • Password policies: Enforce strong passwords and prevent unauthorised access
  • Malware detection and removal: Detect and remove malware from devices
  • App whitelisting/blacklisting: Control which apps can be installed on devices
  • Geolocation tracking: Track the location of lost or stolen devices

How does device management improve employee productivity?

Device management boosts employee productivity through: 

  • Streamlined deployments: Easily deploy apps, configurations and updates to devices
  • Automated tasks: Automate repetitive tasks like software updates and device provisioning
  • Remote support: Provide remote assistance to employees, reducing downtime
  • Improved collaboration: Facilitate secure and seamless collaboration across devices
  • BYOD support: Enable secure Bring Your Own Device (BYOD) programs

What are the costs associated with device management?

Costs can include: 

  • Software licensing fees: Costs vary depending on the number of devices and chosen features 
  • Hardware costs: May need to invest in additional infrastructure for on-premises deployments
  • Implementation costs: Costs associated with initial setup, configuration, and integration
  • Maintenance and support costs: Ongoing costs for software updates, technical support and system maintenance
  • Staffing costs: May require additional IT staff to manage the solution

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