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The business benefits of Hosted Telephony

11th May 2019 | 3 min read

The business benefits of Hosted Telephony

What is PBX?

PBX, or Private Branch Exchange, is an on-premise phone system within an organisation that routes the calls from your ISDN channels or analogue phone lines to your phones. A PBX phone system also allows organisations to have more phones than physical phone lines (PTSN) and allows free calls between users. With on-premise PBX phone systems, you are constrained to a maximum number of outside telephone lines (trunks) and to a certain maximum number of internal telephone devices or extensions. Users of the PBX phone system (phones or extensions) share the outside lines for making external phone calls.
Many businesses have PBX setups in their business and have not yet migrated to Hosted Telephony which is more a flexible and cheaper alternative.

What is Hosted Telephony?

Hosted Telephony is a telephone system that resides in the Cloud rather than in your office and does not require ISDN channels. Users access the hosted telephone system through a standard IP handset and/or mobile app, and calls are made and received over an internet connection and are routed to fixed and mobile devices.

When your organisation invests in Hosted Telephony, the communications system covers all of your voice needs at a highly affordable price which is one of the greatest benefits of Hosted Telephony. Hosted Telephony solutions are also simple and easy to install.

The business benefits of Hosted Telephony

There are many benefits of Hosted Telephony and by implementing a Hosted Telephony solution within your organisation your business will remain unaffected by BT’s PSTN and ISDN switch off – futureproofing your organisation.

Other benefits of Hosted Telephony includes reduced telephony costs across your organisation, removing PBX maintenance costs as well as being able to manage your own calls and facilities. Changes and additions are able to be made instantly as well as enhanced features and functionalities.

A Hosted Telephony solution will also enable your staff to work flexibly due to the Cloud functionalities as well as an easy to manage, monthly bill.

Why is hosted telephony more affordable than ISDN?

1. With Hosted Telephony calls are usually inclusive of local, national and UK mobile numbers

2. ISDN channels are not needed so there is no additional cost, just one affordable fixed monthly cost

3. You can easily move location without any additional setup costs

4. You can manage call diverts and other changes yourself via the online portal without any additional costs incurred

5. You do not have to pay maintenance costs with hosted telephony solutions

How else does Hosted Telephony compare to traditional Telephony?

Hosted Telecoms | Infinity Group

Infinity Group are Hosted Telecoms Consultants and find out more about our Hosted Telephony solution, please get in touch.

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