Following on from our customer service success in recent years, Infinity Group have been awarded the Platinum Trusted Service Award direct from Feefo which demonstrates consistent customer service excellence. The Platinum Trusted Service Award is a highly-valued badge of approval that very few businesses achieve, as it’s only awarded to businesses who have achieved the Gold standard for three consecutive years.
“The voice of the customer is of utmost importance, we listen, we learn and continue to improve. Infinity Group are delighted to be awarded the Platinum Trusted Service Award in 2020 after three years of consistently high customer service performance. It recognises our commitment to customer service excellence and rewards our Service Desk team for receiving high levels of customer feedback directly from our customers. There are not many other IT Support Companies in London who have consistently achieved the Gold standard and then been awarded Platinum, which is no easy task! This achievement certainly sets us apart from the other players in the market.“
Nikki Laker – Chief Marketing Officer at Infinity Group
Congratulating Infinity Group on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo commented:
“The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers, well done to the team at Infinity Group for achieving the Platinum Award this year.”