Toll fraud is a highly organised, illegal type of telephone fraud where business telephone equipment, lines and services are used by hackers to make fraudulent long-distance calls resulting in large call bills.
Over the past few years, toll fraud has seen a huge increase as it is a high-profit low-risk activity. Once the hacker has gained access to your telephony, they set up calls to international destinations which hold illegal tariffs, and these are then sold over the black market. Businesses usually only discover they have been the victim of toll fraud once they receive a large bill.
85% of businesses are at risk of being a target of toll fraud as they don’t have the right equipment and protection in place to prevent their business telephony from being compromised. Toll fraud attacks usually take place out of office hours so that they are easily undetected.
Hackers can easily gain remote access to your telephone system usually via an open IP or SIP port or voice mailbox and the fraudulent calls that they make using your telephone system are very hard to trace back. The hackers gain as they will dial out thousands of numbers and be paid a commission per call or per call duration.
Your business could be an easy target for toll fraud if you have:
Some of the risks of toll fraud are:
However, there are a few methods of how to prevent toll fraud for your company or business such as: