Organisations have typically arranged their business Telecom requirements directly with the large major network providers. However, due to poor customer service, high call costs and lengthy contracts they are now outsourcing their business Telecoms to external Telecoms Support companies who offer higher expertise, added flexibility and better value for money.

Infinity Group are one of the leading business Telecoms companies in London that provide Telephone systems, Inbound solutions, Support & Maintenance contracts to suit specific business needs. Our award winning, fully managed telephone systems and Telecoms Support and Maintenance services are utilised by 100’s of organisations across London.

Quick response times across London

Based in our London office in The Shard Quarters, we have a network of Telecoms Engineers located all over London, to ensure we’re never far away should a site visit be required, however, the majority of our customer’s telephone faults can be resolved remotely, saving you valuable time and resource.

We don’t believe in a ‘one size fits all’ approach when it comes to telecoms. So, if you are looking to implement a conventional PBX solution, migrate to a Hosted Telecoms solution or explore the opportunities provided by Session Initiation Protocol (SIP), our Telecoms Consultants will advise on the solution that is best suited to your business needs.


IT SUPPORT | Infinity Group

Business Telecoms in London | Infinity Group

The business benefits of Outsourced Telecoms

Cost reduction

A Telecoms Support provider (such as Infinity Group) can offer bulk discounts on handsets, the best call tariffs and contract duration due to industry buying power. We also offer further discounts if companies also choose us for their Outsourced IT Support.

Microsoft 365 Business Voice

Microsoft 365 Business Voice is a cost-effective cloud-based telephony system which replaces on-site PBX. It is fully integrated within Microsoft Office 365 which enables voice calling within Microsoft Teams. Microsoft Business Voice helps companies to unify their communications and integrates seamlessly within the Microsoft 365 ecosystem that can be accessed from any device.

Additional user features giving you more control

Telecoms Support providers have access to cutting edge device management software where they can monitor overall device usage, call costs and other things. They also have the ability to quickly flag suspicious behaviour eg. Dial through fraud threats, and can add things like user specific data roaming limits in an instant


Flexibility to suit your current business needs

Up and downsizing of a company can cause a change in the level of Business Telephone Systems required. Unlike the big networks that commonly supply SMEs who manage their own Telecoms, a Telecoms Support provider can amend and adapt your Telecoms setup to suit your current business needs.

A dedicated Telecoms provider understands your business objectives and matches the correct Telecoms technology best suited to them. They are also able to advise on the latest industry developments and compliance regulations to ensure your Telecoms setup remains future proofed. As Mitel, Panasonic and Horizon Hosted Telecoms partners we are the first to know about updates.


Business Telecoms in London | Infinity Group

Business Telecoms in London | Infinity Group

Enhanced customer service

Customer service can be very unpredictable for those companies who buy Telecoms services direct from the large networks. By choosing to work with a Telecoms Support provider you will receive excellent customer service that will make your business Telecoms management as easy as possible with minimal stress. We can demonstrate this with a 97% customer satisfaction rating at present.


What does our Telecoms Maintenance service include?

Unlimited Service Desk support
Unlimited remote support 

Max. 4 hour call out time on major faults*
Vendor trained Telecoms Engineers

Hardware replacement service*
24 hour Emergency Support if required*


Telecoms Support for SMEs in London

We understand that the majority of businesses across London rely on Telecoms as their main communication channel, and that Telecoms faults can have a huge impact on business operations. A Telecoms Maintenance SLA gives you added peace of mind that our team of Telecoms Engineers are available quickly to rectify the problem.

Telecoms Support for large businesses in London

Our Telecoms Engineers have vast amounts of experience in dealing with more complex Telecoms setups especially in the event of a major fault – and because of this we provide Telecoms Maintenance service to several mid-market clients across London.


What telephone systems do we support and maintain?


Contact our London Office

Call us now: 01892 575 675

The News Building, Shard Quarter, 

3 London Bridge, LondonSE1 9SG

We offer business Telecoms services to businesses located across all London boroughs including:

Barking, Barnet, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney,
Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington,
Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham,  Merton, Newham, Redbridge, Richmond upon Thames,  Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster and Greater London.

We look forward to discussing your Business Telecoms requirements in more detail