Quick response times across London
Based in our London office in The Shard Quarters, we have a network of Telecoms Engineers located all over London, to ensure we’re never far away should a site visit be required, however, the majority of our customer’s telephone faults can be resolved remotely, saving you valuable time and resource.
We don’t believe in a ‘one size fits all’ approach when it comes to telecoms. So, if you are looking to implement a conventional PBX solution, migrate to a Hosted Telecoms solution or explore the opportunities provided by Session Initiation Protocol (SIP), our Telecoms Consultants will advise on the solution that is best suited to your business needs.
The business benefits of Outsourced Telecoms
A Telecoms Support provider (such as Infinity Group) can offer bulk discounts on handsets, the best call tariffs and contract duration due to industry buying power. We also offer further discounts if companies also choose us for their business IT Support.
Additional user features giving you more control
Telecoms Support providers have access to cutting edge device management software where they can monitor overall device usage, call costs and other things. They also have the ability to quickly flag suspicious behaviour eg. Dial through fraud threats, and can add things like user specific data roaming limits in an instant
Flexibility to suit your current business needs
Up and downsizing of a company can cause a change in the level of Business Telephone Systems required. Unlike the big networks that commonly supply SMEs who manage their own Telecoms, a Telecoms Support provider can amend and adapt your Telecoms setup to suit your current business needs.
A dedicated Telecoms provider understands your business objectives and matches the correct Telecoms technology best suited to them. They are also able to advise on the latest industry developments and compliance regulations to ensure your Telecoms setup remains future proofed. As Mitel, Panasonic and Horizon Hosted Telecoms partners we are the first to know about updates.
Enhanced customer service
Customer service can be very unpredictable for those companies who buy Telecoms services direct from the large networks. By choosing to work with a Telecoms Support provider you will receive excellent customer service that will make your business Telecoms management as easy as possible with minimal stress. We can demonstrate this with a 97% customer satisfaction rating at present.
Telecoms Support for SMEs in London
We understand that the majority of businesses across London rely on Telecoms as their main communication channel, and that Telecoms faults can have a huge impact on business operations. A Telecoms Maintenance SLA gives you added peace of mind that our team of Telecoms Engineers are available quickly to rectify the problem.
Telecoms Support for large businesses in London
Our Telecoms Engineers have vast amounts of experience in dealing with more complex Telecoms setups especially in the event of a major fault – and because of this we provide Telecoms Maintenance service to several mid-market clients across London.