Microsoft Dynamics 365

Knowledge Base (Dynamics 365)_

What is a Knowledge Base?

A knowledge base acts as a central hub of information, designed to empower users with self-service solutions and answers to their queries. Think of it as a comprehensive library, readily accessible online, housing valuable information about a specific product, service, or topic.


Within the realm of Microsoft Dynamics 365, a knowledge base plays a vital role in supporting users:

  • Finding quick answers: Easily access FAQs, troubleshooting guides, and step-by-step instructions for common tasks and challenges within Dynamics 365 applications.
  • Understanding features: Gain in-depth knowledge about specific features and functionalities of each Dynamics 365 application.
  • Resolving issues: Diagnose and fix common problems independently, maximising uptime and productivity.
  • Learning at your own pace: Explore training materials, tutorials, and videos to deepen your understanding of Dynamics 365 and maximise its potential.


Benefits of using a knowledge base_

  • Improved user experience: Empower users to find solutions independently, reducing reliance on support channels.
  • Increased self-sufficiency: Equip users with the knowledge and skills to navigate Dynamics 365 confidently.
  • Reduced support costs: Deflect common support calls and enquiries, freeing up resources for more complex issues.
  • Enhanced knowledge sharing: Capture and share valuable institutional knowledge across the organisation.
  • Continuous learning: Provide users with readily available resources to stay up-to-date with the latest features and updates.



  • A good knowledge base is easily searchable and regularly updated, ensuring accuracy and relevance.
  • It should cater to users with diverse technical skill levels, offering content in various formats (text, diagrams, videos).
  • Encourage user feedback and suggestions to continuously improve the knowledge base and address emerging needs.


By leveraging a well-structured and informative knowledge base, you can empower your users, streamline your support operations, and unlock the full potential of your Microsoft Dynamics 365 investment.

We would love
to hear from you_

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03454504600
Complete our contact form
Live chat now: Via the pop up

Feefo logo