Microsoft Dynamics 365


What is an IT Queue?

A queue, in the context of information technology, is a linear collection of items that follows a “First In, First Out” (FIFO) principle. Imagine a waiting line at a shop, where people arrive, join the back of the line, and are served in the order they arrived. The same concept applies to data items in a queue.


Key characteristics of a queue_

  • FIFO order: Elements are added at the rear (or tail) and removed from the front (or head) of the queue, ensuring those waiting longest are served first.
  • Dynamic structure: The size of the queue can fluctuate as items are added and removed.
  • Limited access: Typically, only the front and rear elements are accessible for adding or removing items.


Applications of queues_

  • Task scheduling: Operating systems use queues to prioritise tasks for the processor.
  • Data processing: Queues buffer data for tasks like printing or network transmission.
  • Messaging systems: Communication platforms use queues to manage incoming and outgoing messages.
  • Event processing: Queues can hold events to be handled in order without overwhelming systems.


Queues in Microsoft products and services_

Microsoft products like Azure offer various queueing services with diverse functionalities. Here are some examples:

  • Azure Queue Storage: A durable, managed queue service for storing large volumes of messages.
  • Azure Service Bus Queues: A high-throughput, distributed messaging service for reliable message delivery.


Specifically in Dynamics 365_

Queues play a vital role in automating workflows and processes within Dynamics 365 applications. Depending on the specific product, functionalities may vary, but here are some common use cases:

  • Dynamics 365 Finance & Operations: Queues can manage approval processes for purchase orders, invoices, and other financial transactions.
  • Dynamics 365 Customer Engagement: Queues can prioritise and distribute incoming customer service cases to available agents, ensuring efficient case resolution.
  • Dynamics 365 Marketing: Queues can automate email blasts and marketing campaigns, sending messages in a controlled and scheduled manner.


Additional notes_
In Dynamics 365, queues can be public or private, allowing controlled access to specific users or teams.
You can configure routing rules to automatically direct queue items to the most suitable resources based on criteria like skillset or availability.

Integrating queues with Power Automate unlocks further automation possibilities for complex business processes.

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