Microsoft Dynamics 365


What is an IT Record?

In the world of IT Support, a record refers to a structured collection of data fields, normally stored electronically within a database or file. Each field holds a specific piece of information, much like how columns organise data in a spreadsheet. Records can contain various data types, from text and numbers to images and multimedia.


Key characteristics of records_

  • Structure: Records follow a defined schema, ensuring consistency and facilitating data retrieval.
  • Uniqueness: Ideally, each record has a unique identifier (e.g., ID number) to distinguish it from others.
  • Heterogeneity: While the overall structure may be fixed, the data within each field can vary depending on the record type.
  • Relationships: Records can be linked to other related records, forming complex data structures.


Different contexts for records_

  • Databases: Databases often use tables composed of records, where each row represents a single record.
  • Applications: Software applications store and manipulate records to represent entities like customers, products, or transactions.
  • System logs: Events and activities are often recorded for audit purposes, creating historical records.
  • Files: Text files, spreadsheets, and other document formats use records to organise and present information.


Record types in Microsoft products and services_

Microsoft products like Dynamics 365 leverage various record types depending on the application and function. For example:


Additional notes_

The complexity and functionality of records vary greatly depending on the specific context and technology involved.

Understanding record structures and relationships is crucial for effectively managing and analysing data.

Securely storing and managing records is essential for data integrity and compliance with regulations.

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