phone-icon-menuHOSTED TELECOMS

Hosted telephony (a form of VoIP) is an efficient, cost effective solution for all sizes of businesses. Many of our clients have recently made the switch from traditional telephony to our hosted telecoms solution – Horizon, for it’s extensive range of business, financial and technical benefits and to future proof their business.

What is a hosted phone system?

Simply put, hosted telecoms (also known as hosted voice) is a telephone system that resides in the cloud rather than in your office. Users access the hosted telephone system through a standard IP handset and/or mobile app and calls are made and received over an internet connection which is routed to both desktop and mobile devices.

What is a VoIP call?

In it’s simplest form, it’s a phone call made using the Internet as the transmission medium for the call rather than traditional phone lines.

Why should I switch my business to Hosted Telecoms?

A hosted telecoms solution will ensure your business telecoms are future proofed:

You will also benefit from the below: 

How does Hosted Telephony compare to traditional telephony?

Infinity Group - Hosted Telecoms comparison

Recent Hosted Telecoms Clients

Infinity Group - Hosted Telecoms Clients

Is it easy to switch to Hosted Telecoms?

Switching from traditional telephony to an IP based service is seamless and our telecoms engineers will ensure this is completed with minimum disruption to your business.

Our useful Hosted Telecoms Downloads

Our top 5 useful hosted telecoms features

1: Reduce your telephony overheads

Hosted telecoms are more cost effective than traditional telephony and affordable for all sizes of business.

2: Easily manage calls via the Horizon portal

Admin users can manage call diverts, message on hold, call reporting etc using the easy to use online portal which can also accessed via the useful Horizon mobile app available on iOS and Android devices.

3: Use Horizon anywhere you like

The softphone application connects staff to the office telephone system no matter their location and allows users to have all the features of their desk phone on their mobile. Additionally, mobile twinning and call divert are two standard features within the Solution.

4: Multisite capability

Horizon can be implemented across single or multi-site businesses and is easily scalable.

5: Horizon’s clever functionality improves productivity

On inbound calls the Integration will automatically pull up contact records presenting the name stored within your CRM package (optional extra). Agents can call customers direct from their screen by clicking their mouse on the telephone number.

An introduction to Horizon


Why make the switch to hosted telecoms?


  • Key benefits – hosted telecoms offer better sound quality and cheaper and easier to setup than conventional ISDN phone systems. Hosted in the cloud, they require little maintenance, which reduces on-going costs and lengthy contracts and they offer a wide range of additional call handling and management features that our clients find really useful.
  • No upfront investment – with hosted telecoms you only pay for exactly what you need on a simple ‘per seat’ basis. As you are not buying a physical phone system, you do not need to invest in expensive hardware.
  • Reduced call costs – hosted telecoms enable free site-to-site calls as standard and much cheaper call rates as all calls are via the cloud. Customers also benefit from very competitive call costs between mobile and your fixed devices.
  • Flexibility – you can retain your existing business phone numbers when you make the switch to hosted telecoms, or use any local area number wherever your business is located. This is really useful for businesses with remote staff as you can give the impression to customers that all staff are based at one central location.

We look forward to discussing your Hosted Telephony requirements in more detail. 

Get in touch now!