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Managed IT Services | Infinity Group






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Managed IT Services London2021-02-26T07:55:17+00:00


A Managed Service Provider (MSP) is an organisation that remotely manages the IT infrastructure of another company. Infinity Group are one of the 200 managed Microsoft Gold Partners in the UK and renowned as of the largest Managed Service Providers in London. Our IT Managed Services include IT Support, Business IT Solutions, IT Consultancy, Data Backup, Network Support and specialist Modern Workplace knowledge across the Microsoft product stack which includes Microsoft 365, Dynamics 365, Azure, to Sophos and Cisco Meraki.

We provide a wide range of Managed IT Support Services for businesses located across Greater, Central London and South London. Many businesses choose to switch their IT to us to reap our high customer service levels. In January 2020, Infinity Group were awarded the Platinum Trusted Service Award direct from Feefo in light of 3 years worth of consistently high customer reviews. 

Our large UK Service Desk is proud to provide on average 1 min call response times, meaning you can speak directly to an Engineer within one minute. This sets us apart from other Managed IT Service Providers in London and saves our customers having to wait a long time to get their IT issues resolved. During these changing times, we also provide a range of flexible IT Support contracts and Managed IT Services to support your business needs both in the office and to support those staff working remotely.

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What is Managed IT Support?

If you are looking for Managed IT Services in London, our Managed IT Support Services are an effective solution for business who are looking to transform their business using the knowledge and expertise of a technical Service Desk. Our Managed Service team are highly skilled and more importantly certified to implement the latest technology and can support both Windows and Mac networks following best practice principles.

What are the benefits of a Managed Service Provider?

If you are an SME looking to outsource your IT, Managed IT Service Providers can offer you the expertise and reliability for a fixed monthly cost that will benefit both the business provider and the end user.

If you have your own internal IT department, our Managed IT Support Services in London help to bridge the gap between the capacity of an internal IT Department, and the increasing demand for cutting edge business IT Support using specialist technologies.  Our blog on how to choose Managed Service Providers explores some of the common questions you may have.

Recent Clients

companies | Infinity Group

Managed Service Providers work with SLAs

Managed IT Service Providers are also often called Outsourced IT Companies. There are a lot of similarities between the two but the main difference is that Managed Service Providers manage services for clients via a Service Level Agreement contract. Some Outsourced IT Companies in London provide ad hoc services without contracts.

The advantages of Outsourced IT support

If your internal IT team had to manage and support all your business IT demands such as: supporting your internal IT team, managing Business Applications, Disaster Recovery and Backup, Business Continuity, Cloud storage, software updates and system integrations, a specialist team of Managed Service providers would need to be recruited.

Our blog on how to choosing Managed Service Providers looks at some questions you should be asking a potential provider.

What does a Managed Service Provider do?

A Managed Service Provider (MSP), such as Infinity Group is a company that manages the majority of IT services for their clients, this includes IT Infrastructure, end user systems alongside software applications, IT Procurement and IT Security.  Our Managed Services are delivered on a proactive basis and under a monthly subscription model in line with agreed SLAs.

Why do you need Managed Support Services?

Managed IT Service companies in London such as Infinity Group, provide you with an abundance of managed service expertise via their Service Desk. Infinity Group have a 24 hour UK based Service Desk to ensure quick response times. Our Managed IT Support can work alongside your in-house IT Team or act as a fully outsourced IT Department. We can provide a multitude of Managed Services including remote monitoring and management, Cloud Solutions, Backup & DR, IT Consultancy, IT Infrastructure Consultancy and IT Security.

Disaster Recovery and Backup Solutions | Infinity Group

Why do you need Disaster Recovery & Backup Services?

With data corruption, Malware computer viruses and hardware failure risks on the increase, it’s imperative that you have a Disaster Recovery Plan in place to help get your business back in motion following a technical disaster. We offer a wide range of onsite, cloud and hybrid Disaster Recovery Solutions with high availability recovery.

Protected by one of the leading IT Support companies in the UK

Our Data Backup Services safeguard your critical business data and minimise any potential data loss in the event of fire, theft or a Malware attack. More importantly, you’ll be guaranteed peace of mind that both your valuable business assets and end user assets are safe, protected and can be immediately restored should the need ever arise.

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What types of GDPR consultancy do we offer?

We are proud to be recognised by Microsoft as an official GDPR Consultancy partner in the UK and offer GDPR Consultancy in London.

With more IT Security threats circulating businesses than ever before and the arrival of GDPR on 25th May 2018, a robust IT Security Strategy is paramount for any reputable business. The strongest Strategies are built around the right combination of technology, solutions, services, people and processes. Our wide range of IT Security services ensure your business is secure and protected around the clock.

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London IT Consultants | Infinity Group

Who else do we work for?

As one of the leading providers of IT Managed Services in London, Infinity Group have worked for 100’s clients in London over the past 15 years and have gained extensive experience across all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare and Manufacturing.

Working with a Leading Managed IT Service Provider

We understand that every organisation operates in their own unique way which is why we will design and propose a Managed Support Services package specifically suited to the needs of your organisation and accommodating your future business plans and future aspirations. For a broad overview of  some of the services Infinity Group has provided, see our Client Case Study Page.

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Current Service Level Performance

5 min

Average Call Wait Time


1st Contact Fix Resolution


Customer Retention Rate


Customer Satisfaction

 Our Standard IT Support Services


Network Services
Cloud Backup
Patch Management


Dedicated technical Account Manager
Quarterly review meetings
Agreed SLAs

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Contact our London Office

Call us now: 01892 575 675

The News Building, Shard Quarter, 

3 London Bridge, LondonSE1 9SG

Frequently Asked Questions

How to choose the right Managed IT Service provider2020-04-02T09:24:42+00:00

When selecting a Managed IT Service Provider it is important to assess many factors including the services they offer, their experience and what industry accreditations they hold. Comparing costs should be the last exercise you do as it’s imperative to work alongside the best suited Managed IT Service Provider for your business.

Why do you need Managed IT Services?2020-04-02T09:17:11+00:00

Recruiting experienced IT Staff and continuing to train is an expensive overhead. By choosing to outsource your IT to a Managed IT Service Provider you will reap the expertise from a team of highly trained individuals for a fraction of the cost of employing your own in house team.

What are the main benefits of Managed IT Services?2020-03-06T12:29:27+00:00

There are many benefits in appointing a Managed IT Service provider. The main ones are specialist expertise, new technology adoption, fixed monthly costs and added peace of mind you have a specialist team at the end of the phone if you need immediate assistance.

What is a Managed Service Provider?2020-03-06T12:29:10+00:00

A Managed Service Provider (MSP) is a company that remotely manages a customer’s IT infrastructure on a proactive basis to agreed SLAs (Service Level Agreement) on a ongoing basis. A Cloud Service Provider also falls under the Managed Service Provider definition.

What Managed IT Services Do you provide?2020-03-06T12:09:44+00:00

Infinity Group provide a wide range of Managed IT Services including IT Support, IT Consultancy, Microsoft Modern Workplace, Network Consultancy, Business Continuity, Data Backup, IT Infrastructure Consultancy and Digital Transformation services.

Microsoft Gold Partner | Infinity Group
MSP 502 2020 Winner Logo | Infinity Group
Channel Futures MSP 501 2019 winner | Infinity Group
Sophos Gold Partner | Infinity Group
Cisco Meraki Technology Partner | Infinity Group
Cisco Partner | Infinity Group