Power Virtual Agents is part of the Microsoft Power Platform which comprises of Power Automate, Power BI and Power Apps. Power Virtual Agents gives users the ability to create adaptable AI chatbots which can be used for both employee and customer benefit.
Chatbots can solve common internal and external problems primarily through their ability to automatically respond and deal with queries or issues without the need for human intervention. As a result, time is freed up for employees to work on more complex and high value tasks whilst the agent performs the more monotonous and manual tasks at an efficient rate.Get in touch to discover more
Users are empowered to create chatbots with speed and ease and without the need for developers, data scientists and other technical resources. The interface is intuitive, guided and completely no-code making it perfect for citizen developers as well as the more advanced who wish to create more complex solutions.
You can integrate Power Virtual Agents into the day to day processes of your organisation. Hundreds of pre-built connectors are available at your fingertips so that you can utilise Power Automate to build custom workflows with your everyday products and services, it also fully integrates with Microsoft Teams. More complex scenarios can be catered for with the Microsoft Bot Framework.
Power Virtual Agents is the newest tool that part of the Power Platform. As a result, expertise is limited and although user numbers is lower than the other tools, the potential benefit to organisations who do implement the solution is much higher. Infinity Group have a dedicated Microsoft Dynamics 365 and Power Platform Team who are able to help our diverse range of customers in all elements of the toolset.
Despite its intuitive interface, expert advice and consultancy is paramount when using tools such as Power Virtual Agents to ensure that the processes are being built in a best possible way so that organisations are able to really leverage upon the features. To ensure you fully understand the tool and its latest and greatest updates and functionality, please get in touch.
Stat source: Microsoft Whitepaper 2017/Microsoft Customer & Market Research 2017