Microsoft Power Virtual Agents
Respond to your employee and customer needs rapidly and at scale with Microsoft Power Virtual Agents
Respond to your employee and customer needs rapidly and at scale with Microsoft Power Virtual Agents
Power Virtual Agents is part of the Microsoft Power Platform which comprises of Power Automate, Power BI and Power Apps.
Power Virtual Agents gives users the ability to create adaptable AI chatbots which can be used for both employee and customer benefit.
Chatbots can solve common internal and external problems primarily through their ability to automatically respond and deal with queries or issues without the need for human intervention. As a result, time is freed up for employees to work on more complex and high value tasks whilst the agent performs the more monotonous and manual tasks at an efficient rate.
Easy to build
Power Virtual Agents are really easy to build customise and develop
Transform Customer Service
AI Driven Virtual Bots will help deliver the best Customer Service levels
Integrations
Power Virtual Agents easily integrate with the Microsoft Power Platform
Power Virtual Agents is the newest tool that part of the Power Platform. As a result, expertise is limited and although user numbers is lower than the other tools, the potential benefit to organisations who do implement the solution is much higher. Infinity Group have a dedicated Microsoft Dynamics 365 and Power Platform Team who are able to help our diverse range of customers in all elements of the toolset.
Despite its intuitive interface, expert advice and consultancy is paramount when using tools such as Power Virtual Agents to ensure that the processes are being built in a best possible way so that organisations are able to really leverage upon the features. In addition, it can be integrated with applications such as Teams for enhanced user services.