PowerApps Portals are essentially websites that integrate with your Microsoft Dynamics 365 solution and can be fully customised in order to deliver a personalised experience to a wide range of different audiences including external users.
There are a variety of useful ready-made templates that can be applied to PowerApps Portals, but it is also possible to fully customise a portal to the specific needs of the business. Each template contains several configurable site settings and styles to modify visual elements within the site. Defining a theme comprises of a custom background style, text colour and layout width to ensure the PowerApps Portal l is reflective of your corporate brand identity. The ready made, pre configured portal templates can also be further customised.
Improve Collaboration
Invite your colleagues to collaborate and communicate
Secure Environment
Securely share articles between colleagues in one central place
Enhance Service Levels
Enable customers to contact you via self service customer portals
Boost efficiency
Communicate with partners, distribute and track leads quickly
Customers eg. a self-service integrated customer portal to log tickets
Partners eg. business partners where the portal is used to distribute and manage leads
Employees eg. staff can create/share articles and communicate via a forum
Suppliers eg. where they can view and manage orders
A mixture of audiences eg. where they can collaborate and participate in conversations
This Portal is pre-designed to allow your Partners or Vendors to access opportunities that are assigned to them. System admins can choose for several page templates that can help to sell your products or services. Key features include Partner on-boarding capabilities and integration to Microsoft Dynamics 365 for Project Service Automation (PSA) and/or Field Service.
These Web Portals allow system administrators to setup an informal, conversational, thread-based communication portal for a particular group of stakeholders. Key features include Forums, Blogs, Ideas and Thread Management.
This is the most popular form of pre-configured portals. The self-service portal allows customers or contacts to login and create cases, view cases that they have created for themselves or view cases that may have been created for them by another user. Key features that come with this include Support, Case Management and ability to subscribe to forums.
They also provide a Knowledge Base feature, the Knowledge Base is a repository of information that consists of categorised articles useful to the portal user which also help to reduce support costs.
Understanding your organisation’s data and using the correct statistics to drive the most insightful key performance indicators (KPIs) is key to making the most from Power BI. Contact us to find out how we can help you.
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