This is the most popular form of pre-configured portals. The self-service portal allows customers or contacts to login and create cases, view cases that they have created for themselves or view cases that may have been created for them by another user. Key features that come with this include Support, Case Management and ability to subscribe to forums.
They also provide a Knowledge Base feature, the Knowledge Base is a repository of information that consists of categorised articles useful to the portal user which also help to reduce support costs.
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