24 HOUR IT SUPPORT

Infinity Group are one of the few providers to offer 24 Hour IT Support for businesses. Whether you require on site or remote assistance one of our highly skilled Consultants, best suited to your IT Support problem will be in touch within a strict 4 hour timeframe if not sooner. 

Our 24 Hour IT Support team primarily deal with emergencies such as Disaster Recovery, Malware attacks and server failure. We work for several larger organisations who have 24 hour contracts with us, these clients operate around the clock so our 24 Hour IT Support team are there to assist with all IT Support requests throughout the night, over the weekend and on Bank Holiday when other providers are closed.

>> If you are looking for 24 Hour IT Support outside normal business hours please call us immediately on 0345 450 4600 and press option 4.

Common out of hours IT Support problems

What does our 24 Hour IT Support service include?

We’ll maintain and protect the vital components of your IT Network 24 hours a day, 7 days a week by monitoring and managing its overall health and performance. Enabling us to identify faults quicker and reduce any unforeseen disruption.

Our IT Consultants are located all over the UK spanning Kent, London, Sussex, The Midlands, Scotland and Northern Ireland ensuring they are never far away should an on-site emergency visit be required outside normal working hours.

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October 2018 service level performance

6 mins

Average Response Time

94%

1st Contact Fee Resolution

96%

Customer Retention Rate

98%

Customer Satisfaction

24 Hour Support Services

24 Hour Remote support
24 Hour Telephone support
24 Hour Proactive monitoring

Technical Account Manager
Quarterly review meetings
Strategic roadmap

SLA response times within 4 hours
Proactive security and patch management
PC Recycling programme

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What platforms do we support?

Whatever platforms your organisation runs on, we have IT Consultants on hand 24 hours a day to assist with your requirements. We provide business IT Support for Windows, Mac and Linux platforms. We also support major Cloud service providers, including Microsoft Office 365, Microsoft Azure, Dynamics 365, Enterprise Mobility Suite and more.

Infinity Group - Windows PC

Contact our London Office

Call us now: 01892 575 675

The News Building  
Shard Quarter
3 London Bridge
London SE1 9SG

Contact our Kent Office

Tel: 01892 575 675

The Coach House
Spencer Mews
Tunbridge Wells
Kent TN1 2PY

We look forward to discussing your 24 Hour IT Support requirements in more detail. 

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