Common out of hours IT Support problems
What are the benefits of Out of Hours IT Support?
We’ll maintain and protect the vital components of your IT Network 24 hours a day, 7 days a week by monitoring and managing its overall health and performance. This enables us to identify faults quicker and reduce any unforeseen disruption within your organisation.
Our IT Consultants are located all over the UK spanning Kent, London, East and West Sussex, Surrey, Birmingham, Scotland and Northern Ireland ensuring they are never far away should an on-site emergency visit be required outside normal working hours.
What does our Out of Hours IT Support service include?
With our Out of Hours IT Support services, issues that arise when you’re not in the office can be solved in their infancy and before they become a huge issue when you arrive in the morning, causing disruption to your business.
Current Service Level Performance
Average Response Time
1st Contact Fix Resolution
Customer Retention Rate
24 Hour Support Services
24 Hour Remote IT Support
24 Hour Telephone support
24 Hour Proactive monitoring
Technical Account Manager
Quarterly review meetings
SLA response times within 4 hours
Proactive security and patch management
PC Recycling programme
Contact our Kent Office
Tel: 01892 575 675
The Coach House
Kent TN1 2PY
Our Birmingham office
Call us now: 01892 575 675
One Victoria Square,