24 HOUR IT SUPPORT
Infinity Group are one of the few providers to offer 24 hour IT support for businesses. Whether you require on site or remote assistance one of our highly skilled Engineers, best suited to your IT support problem will be in touch within a strict 4 hour timeframe if not sooner.
Our 24 hour IT support team primarily deal with emergencies such as disaster recovery, malware attacks and server failure. We work for several larger businesses who have 24 hour contracts with us, these clients operate around the clock so our 24 Hour IT support team are there to assist with all IT support requests throughout the night, over the weekend and on Bank Holiday when other providers are closed.
If you are looking for 24 hour IT support outside normal business hours please call us immediately on 0345 450 4600 and press option 4.
What does our 24 hour IT support service include?
We’ll maintain and protect the vital components of your IT network 24 hours a day, 7 days a week by monitoring and managing its overall health and performance. Enabling us to identify faults quicker and reduce any unforeseen disruption.
Our IT engineers are located all over the UK spanning Kent, London, Sussex, The Midlands, Scotland and Northern Ireland ensuring they are never far away should an on-site emergency visit be required outside normal working hours.
Recent IT support clients
Our 24 IT support services
- 24 hour remote support
- 24 hour telephone support
- 24 hour Proactive monitoring
- Proactive security and patch management
- SLA response times within 4 hours
- Vendor liaison
- Point of contact technical account manager
- Quarterly review meetings
- Strategic roadmap
- Redundant PC recycling program
What platforms do we support?
Whatever platforms your business runs on, we have IT Consultants and Engineers on hand 24 hours a day to assist with your requirements. We provide business IT Support for Windows, Mac and Linux platforms. We also support major cloud service providers, including Microsoft Office 365, Microsoft Azure, Dynamics 365, Enterprise Mobility Suite and more.
July 2017 service level performance
View our other IT support services
Here are the benefits of our IT support services:
- 24/7 help desk support – we’re there to help you at the times you need us most
- Monthly performance review – showing how both us and your IT system is performing
- UK support desk – you’ll deal directly with our UK based engineers
- 24 monitoring – we monitor your systems proactively to identify potential faults before they arise
- Remote support – decreased resolution times with our remote management software
- Expertise – all our Engineers and Consultants are trained and qualified IT Specialists
- Added value – no additional call out charges or travel expenses, just an agreed, fixed, hourly rate
- Customer service – we tailor our Service Level Agreements (SLAs) specifically to your business needs
Our London office
Tel: 01892 575 675
Floor 24/25,
The Shard,
London Bridge Street,
SE1 9SG
Our Kent office
Tel: 01892 575 675
The Coach House
Spencer Mews
Tunbridge Wells
Kent TN1 2PY
We look forward to discussing your 24 hour IT support requirements in more detail. Call or email us enquiries@infinitygroup.co.uk
