24 Hour IT Support Services to support your business

Infinity Group are one of the few IT Support providers to offer 24 Hour IT Support for organisations of all sizes. 

Full access to our Service Desk around the clock

Whether your organisation requires an on-site Engineer or remote assistance one of our highly skilled Consultants, the person that is suited to your Out of Hours IT Support problem or emergency will be in touch with you within a strict 4 hour timeframe – if not sooner. 

Our UK based 24 Hour IT Support team, primarily deal with emergencies such as Disaster Recovery, Cyber attacksMalware attacks and server failure. However, we work for several larger organisations who have 24 hour IT Support contracts with us. These are clients operate around the clock so our 24 Hour IT Support team are there to assist with all IT Support requests throughout the night, over the weekend and on Bank Holiday when other 24 hour IT Support providers are closed.

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What are the benefits of Out of Hours IT Support?

We’ll maintain and protect the vital components of your IT Network 24 hours a day, 7 days a week by monitoring and managing its overall health and performance. This enables us to identify faults quicker and reduce any unforeseen disruption within your organisation.

Our IT Consultants are located all over the UK, Scotland and Northern Ireland ensuring they are never far away should an on-site emergency visit be required outside normal working hours.

 

Business benefits of using a 24 hour IT Support

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Affordable monthly pricing you know exactly what you are paying for each month

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Cost Effective Support Unlimited access to our large UK Service Desk

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Specialist Expertise
all Engineers are certified by our vendors

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Strategic approach
to IT we propose best practise IT solutions

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Compliance & Security Assurance ISO 27001, 9001 and 14001 certified

What does our 24 hour IT Support service include?

With our Out of Hours IT Support services, issues that arise when you’re not in the office can be solved in their infancy and before they become a huge issue when you arrive in the morning, causing disruption to your business.

What platforms do we support?

Whatever platforms your organisation runs on, we have IT Consultants on hand 24 hours a day to assist with your requirements. We provide business IT Support for Windows, Mac and Linux platforms. We also support major Cloud service providers, including Microsoft Office 365, Microsoft Azure, Dynamics 365, Enterprise Mobility Suite and more.

Customer Service

Service Desk
Performance

5 min

Average call response time

71%

First contact 
fix rate

96%

Customer satisfaction

We would love to hear from you

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03303 333 648
Complete our contact form
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