A business is only as efficient as the systems it uses. Leveraging the latest research and innovation from Microsoft, Dynamics 365 is a valuable set of business applications. It’s designed to cover every area of your business and fuel efficiency.

Offering core advantages, including increases to productivity, connectivity and automation, Dynamics 365 is a significant business tool. With it, you can withstand market changes, improve agility and work smarter across operations.

In this blog, we explore the key Dynamics 365 benefits for businesses.

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is the next generation of cloud-hosted intelligent business applications. It brings together a unique set of capabilities for businesses. Dynamics 365 contains an amalgamation of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) features. Dynamics 365’s apps include:

• Dynamics 365 Sales (designed to boost sales performance and streamline pipeline management)
• Dynamics 365 Customer Service (allowing your customer service reps to resolve cases faster and better)
• Dynamics 365 Customer Insights (providing data on your customer behaviour to improve marketing processes)
• Dynamics 365 Business Central (an all-in-one business management solution for small and medium-sized businesses)
• Dynamics 365 Project Operations (supports resource planning, financials and project management)
• Dynamics 365 Field Service (schedules and manages field service operations, work orders, and mobile workforce)

Each of these apps has a specific purpose, allowing your business teams to drive productivity without requiring extra resource or effort. Together, they can boost performance across your operations and bringing enhanced connectivity between your systems.

Dynamics 365 benefits for businesses

The benefits of Microsoft Dynamics 365 are endless. We’ve listed the most significant below:

• Improved customer relationship management: With Dynamics 365 acting as your CRM, you gain a 360-degree view of customers and interactions. This allows you to enhance sales efficiency and boost customer satisfaction.
• Increased operational efficiency: Streamline processes using increased automation and visibility across business areas. This reduces manual errors across departments, speeds up turnaround times and frees resource.
• Enhanced decision-making: Leverage data-driven insights within Dynamics 365 to make informed business decisions and identify growth opportunities.
• Improved collaboration: Foster teamwork and communication through a unified platform, with people able to collaborate and share insights across teams through centralised functionality.
• Scalability: Dynamics 365 adapts to your changing business needs with flexible solutions that can grow with your company. Add users as more people join your business without new system upgrades or complex maintenance needed.
• Cost reduction: Optimise resource allocation and improve productivity to reduce your operational costs. This then feeds directly into your profitability.
• Increased productivity: Empower employees with tools to work smarter, not harder. As Dynamics 365 is cloud-based, staff can work from anywhere, anytime. This gives them a better work-life balance and reduces barriers to productivity.
• Compliance: Dynamics 365 utilises security features to ensure adherence to industry regulations and standards, reducing the risk of non-compliance fines and reputational damage.
• Integration: Dynamics 365 enables seamless productivity by integrating familiar products like Outlook and Excel and surfacing them in the context of business processes, roles and jobs.
• Adaptable: Dynamics 365 enables businesses to increase the speed of their business processes. By using apps integrated within the Dynamics 365 platform, business leaders can change and evolve their processes in real-time using a modern, consistent, extensible platform and not restricted by legacy technology.

What differentiates Microsoft Dynamics 365 as a business platform?

There are several respected business platforms on the market similar to Dynamics 365, that deliver ERP and CRM solutions as well as built-in intelligence. However, Dynamics 365 offers several advantages when compared to them. These include:

1: Integration capabilities with other products

Microsoft Dynamics 365 integrates perfectly with MicrosoftAzure, Office 365 and SharePoint without purchasing other development tools and languages for the integration.

Current Office 365 and/or SharePoint users already have the advantage given their user adaptability level to the Microsoft user interface. Office 365 and SharePoint strengthen the core benefits of Microsoft Dynamics 365 with their integration, extracting data and patterns from email conversations to actionable tasks and shared documents.

We advise current Office 365 and or SharePoint users to explore Microsoft Dynamics 365 before deciding a contract for another business platform. You can make significant savings through development and integration stages of the project, and most significantly the data intelligence that can be achieved through the smooth integration of Microsoft products.

2: Customer data, compliance and security via the UK data centres

Microsoft have three UK data centres and they offer a backed 99.9% SLA with monthly measurement periods. Businesses who must store their data in a specific location, such as within the UK or EU, can rely on Microsoft’s expanding network of more than 100+ data centres around the world. Other similar business platforms to Dynamics 365 do not offer this.

3: A foundation for Digital Transformation

Data has found that there is a 40% productivity loss when people need to multitask – including switching between business applications.

Microsoft has been reinventing itself for the past few years. It has invested significantly in data centres and product development in the race of Digital Transformation. The mission of “Mobile First, Cloud First” in 2014 has now paved way to the Fourth Industrial Revolution, which is known as the Digital Transformation era. In this era, IT is no longer the definition for Information and Technology but for Innovation and Transformation, in today’s demanding consumer environment.

Dynamics 365 places itself directly within this movement, enabling businesses to gain a centralised platform for all operations, improving productivity. Its integration across the Microsoft stack and features designed to boost innovation, intelligence and security also make it a future-proofed system to the new age of business.

Get started with Dynamics 365

The Dynamics 365 benefits should be promising to any business. By investing in the platform, you can drive productivity, collaboration, intelligence and agility across your operations, while preparing for the future of work.

If you’re looking to find out more about Dynamics 365, our page contains all the information you need to know. We’ve also put together a Dynamics 365 licencing guide to help you understand the cost to your business.