Dynamics 365

What is gamification in Microsoft Dynamics 365?

5th Dec 2018 | 2 min read

What is gamification in Microsoft Dynamics 365?

Motivating sales teams has been a challenge since people started selling things. While your top sellers will always perform, getting everyone on the same level can require a push.

Microsoft Dynamics 365 has a feature called ‘Goals’ try and add some incentivising capability to the platform. Using Goals, an administrator can set individual, team, and business level targets. This gives organisations metrics to measure and shows progress over time. This is displayed as a simple chart:

However, gamification aims to take this further. It provides more fun and exciting ways to visualise target data to motivate a team using competition.

Setting up gamification in Microsoft Dynamics 365

Gamification can be added to Microsoft Dynamics 365 in the administration portal. Once the solution is installed, you can then configure your games!

Games can be based on any metrics you’d like define, such as number of calls completed, total cases resolved or total order value.

Once you’ve added your players and started your game, you can visualise progress using a number of themes, such as a football team or racetrack. You can also view progress as a leader board.

Using gamification, users can interact with one another through chat features, encouraging teamwork, communication and collaboration. Team members can also manage their own profile and see their performance in games.

What are the benefits of using gamification?

By using gamification in Microsoft Dynamics 365, you can provide fun motivation to any team. It can also make the platform more engaging, encouraging users to explore and utilise its features more effectively.

Friendly competition and clear goals can motivate users to be more productive and achieve better results. It will also reduce stress and boost morale.

Plus, it’s easy to configure dashboards to show real-time data straight from your Dynamics 365 database.

To find out more about gamification or any other features available in the Microsoft Dynamics 365 applications please get in touch.

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