What is Gamification in Microsoft Dynamics 365?

What is Gamification?

Motivating sales teams has been a challenge since people started selling things. Microsoft Dynamics 365 has included a feature called Goals for a long time to try and add some incentivising capability to the platform. Using Goals, an administrator can set individual, team, and business level targets with metrics to measure in progress and actual progress towards the target over time, this can then be displayed as a simple chart: 

Gamification aims to take this further and provide more fun and exciting ways to visualise target data to motivate a team using competition.

Setting up Gamification in Microsoft Dynamics 365

Gamification is one of the solutions available to add to Microsoft Dynamics 365 in the administration portal. Once the solution is installed, you can then configure your games! Games can be based on any metrics you’d like define such as number of calls completed, total cases resolved or total order value.