Microsoft Dynamics 365

Power Platform_

What is Power Platform?

Power Platform refers to a suite of applications developed by Microsoft that empowers businesses to build custom solutions, automate workflows, and analyse data – all without the need for extensive coding expertise. This low-code approach makes it easier for individuals and teams, regardless of their technical background, to actively participate in digital transformation initiatives.

Within the Microsoft ecosystem, the Power Platform sits alongside Dynamics 365, the company’s flagship cloud-based business application suite. It acts as a complementary layer, allowing organisations to extend and customise Dynamics 365 functionality to fit their specific requirements. This seamless integration makes Power Platform a valuable tool for enhancing Dynamics 365 deployments and maximising ROI.


The Power Platform comprises four core services_

  1. Power BI: A business intelligence platform for visualising and analysing data from various sources, providing data-driven insights to inform decision-making.
  2. Power Apps: A low-code application development platform for building custom mobile and web applications quickly and efficiently, addressing unique business needs that pre-built solutions might not cover.
  3. Power Automate: A workflow automation tool for automating repetitive tasks and streamlining processes across disparate applications and services.
  4. Power Virtual Agents: A platform for creating intelligent chatbots that can handle customer service inquiries, automate FAQs, and improve user experience.


By leveraging the Power Platform alongside Dynamics 365, organisations can:

  • Automate workflows within Dynamics 365, eliminating manual tasks and improving efficiency.
  • Develop custom applications that extend Dynamics 365 functionality, tailored to specific business processes.
  • Gain deeper insights from their Dynamics 365 data with powerful reporting and analytics.
  • Improve customer service by implementing chatbots that answer common questions and resolve basic issues.


Essentially, the Power Platform democratises application development and process automation, empowering users across the organisation to participate in digital transformation efforts. Whether you’re looking to streamline core business processes, boost employee productivity, or enhance customer interactions, the Power Platform offers a low-code, flexible solution that seamlessly integrates with your existing Dynamics 365 environment.

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