IT Support Services | Infinity Group

IN LONDON

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LEADING IT

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MANAGED SERVICES

feefo platinum service award 2020 | Infinity Groupchannel futures msp 502 winner | Infinity Group
IT Company in London2020-07-16T14:29:20+00:00

IT COMPANY IN LONDON

Infinity Group are an award winning IT company in London and one of the top IT companies in UK. Centrally based in the News Building at London Bridge we provide a wide range of fully managed IT Support and specialist Digital Transformation services to 100’s of SMEs and Mid-market organisations across London. We understand speed is of the essence when it comes to managing and responding to IT Support tickets and we have streamlined our processes to ensure our average ticket response time is 4 minutes. This sets us apart from other IT Outsourcing and IT Security companies in London.

Our consistently high customer service levels are reflected in our customer reviews and recent industry award wins including the Feefo Gold Trusted Service Award in 2019 for outstanding customer service.

Why are we a leading IT Company in London?

As one of the top 200 Microsoft Gold Partners in the UK, Infinity Group are regarded as one of the best London IT companies. We provide a wide range of IT Support, Business IT Solutions, IT Infrastructure, Digital Transformation, Cyber Security Consultancy and IT Consultancy services in London. We are also one of the few IT Companies in London with a dedicated and strategic IT Consultancy team and a 24 hour Service Desk setup to support London businesses around the clock.

Our six other UK offices enable us to provide IT Support to our largest London clients with multisite offices across the UK.

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IT Support | Infinity Group

Recent Clients

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Infinity Group - London Bridge Office

Why do people choose to work with Infinity Group?

Since 2001, we have supported 1000’s of businesses located across both Central and Greater London. These vary in size from corporates to mid-markets and a wide variety of SMEs.

As a top IT company London, Infinity Group are the early adopters of the latest innovative technology, and our consultants are certified in accordance with many industry leading partners, including Cisco Meraki, Sophos and Microsoft. These accreditations enable us to support a wide range of IT infrastructure solutions but also design efficient and innovative Digital Transformation solutions bespoke to the specific needs of our customers. The solutions we strategically design align with your short and long term business goals.

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Moving your business to a new IT Company in London

Many of our customers move all their IT & Voice Services to us to consolidate them all with one provider, which brings several efficiency benefits. We understand that moving between Managed Service Providers can prove to be a stressful and difficult task for some to undertake. However, our seamless migration and on-boarding process ensures that the transition is as smooth as possible and all risks are mitigated.

We follow stringent processes in line with ISO 9001 (Quality Management) and ISO 27001 (Information Security Management) and the Financial Conduct Authority FCA to ensure the our customers data is properly managed and there is minimal unnecessary disruption to the business.

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Infinity Group - Switching IT Providers

Current Service Level Performance

5 min

Average Call Wait Time

93%

1st Contact Fix Resolution

86%

Customer Retention Rate

90%

Customer Satisfaction

Industry Partnerships & Governance

Alongside our Microsoft Gold partnership, we are certified partners with a wide range of industry leading providers including; Cisco Meraki, Sophos, Apple, Gamma.

We demonstrate high levels of corporate governance and hold the ISO 27001, 9001 and 14001 certifications alongside IASME Security Gold certificate and Cyber Essentials Plus.

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What makes Infinity Group different to other IT companies in London?

Contact our London Office

Call us now: 01892 575 675

The News Building, Shard Quarter, 

3 London Bridge, LondonSE1 9SG

We offer fast and reliable IT Support across all London boroughs including:

Barking, Barnet, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington,Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham,  Merton, Newham, Redbridge, Richmond upon Thames,  Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster and Greater London.

Frequently Asked Questions

What is the Service Desk setup2020-05-26T13:15:21+00:00

Our large Service Desk team comprises of 1st Line, 2nd Line and 3rd Line IT and Telephony analysts that provide unlimited telephone support as standard for all our customers during business hours. Our Service Desk also operates 24 hours a day to ensure we are equipped to resolve any issues as they arise, day or night.

What services do you provide?2020-05-26T13:14:40+00:00

Infinity Group provide a whole host of Managed Services including IT Support, IT Consultancy, IT Security and Digital Transformation Services.

Which London Boroughs do you cover?2020-05-26T13:13:56+00:00

We provide IT Support in London to the following areas: Barking, Barnet, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, London Bridge, Merton, Newham, Redbridge, Richmond upon Thames, South London, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster and Greater London

We look forward to discussing your IT Support requirements in more detail. 

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