Cost Efficiency & Specialist Expertise
Outsourcing your organisation’s IT to Infinity Group reduces your internal staff costs and provides you with year round cover, where there’s no need to worry about staff holiday or sickness. Our monthly IT Support contracts are built around your specific business requirements and we have a wide range of cover options from weekday cover, to 7 days a week to 24 /7 IT Support.
Your business will get access to a specialist team of IT Engineers and Consultants who are certified in the latest technologies. We have dedicated teams specialising in Network Support, Wireless Networking, Digital Transformation, IT Consultancy, Hosted Telephony, Cyber Security and Managed IT Support.
Boost productivity and grow faster
Our team will ensure your business IT Network and IT Infrastructure are optimised and operating efficiently around the clock. We will monitor performance using the latest tools and technology to alert us of any potential faults to ensure there is minimal disruption caused.
Unlimited remote IT Support is included with all our contracts and ensures that our clients have access to our Service Desk when they need it the most. We have streamlined our processes and aim to answer all support calls within 4 minutes.
Our customer portal enables you to log and view a live status of each ticket you log as well as showing you who is working on it and how long they have left to respond in line with the agreed SLAs.
Convenient and efficient IT Support
We operate an efficient IT Support process where tickets can be can be logged via the telephone, our client portal and by email, depending on the urgency of the issue. These methods are convenient and easily accessed by our clients on the go or at their desks.
We can access your machines and IT Infrastructure quickly and remotely via the Cloud which avoids any delay. And in the event where this is not possible, we will send out one of our Engineers direct to your office. We also provide a wide range of backup and disaster recovery services to safeguard business continuity.
Added Security benefits
Many of our clients outsource their Cyber Security requirements to us as they are looking for specialist expertise and additional peace of mind. We are ISO 27001, Cyber Essentials Plus and IASME Gold certified. Our Specialist Cyber Security Consultancy team provide Consultancy on GDPR compliance and Cyber Security Strategies.
Moving to IT Outsourcing Services
Transitioning your business from internal IT setup to an Outsourced setup or from one IT Outsourcing provider to another can be a seamless process. Our thorough on-boarding process ensures that this runs smoothly with minimal disruption. We will work directly with your internal team or incumbent provider to transfer the process.
You’ll also have access to a dedicated technical Account Manager who is assigned to you as a point of contact. They will hold quarterly review meetings with you face to face and will work with you to help devise a technology roadmap which will help your organisation move forward into the future.
Current Service Level Performance
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3 reasons why we are a leading IT Outsourcing Company in London
Our Outsourced IT Support services
Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management
Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support
Contact our London Office
Call us now: 01892 575 675
The News Building, Shard Quarter,
3 London Bridge, London, SE1 9SG