IT OUTSOURCING COMPANY IN LONDON

Infinity Group, based at London Bridge, are one of the leading IT Outsourcing Companies in London. Many businesses now choose to adopt an IT Outsourcing model rather than employing expensive specialist in house IT staff for cost efficiency, unlimited access to specialist expertise and high service levels. Whether you are looking to fully outsource your business IT Support or looking at outsourcing a specialist IT Consultancy Project we would be pleased to assist when it comes to your Outsourced IT Support requirements.

We provide a wide range of IT Outsourcing services in London for SMEs and mid-market businesses. These include, IT Consultancy, IT Infrastructure, Digital Transformation, IT Security Services and specialist IT Support. Our large Service Desk provides 1st, 2nd and 3rd line IT Support 24 hours a day.

The benefits of using IT Outsourcing Companies in London

Outsourcing your IT requirements to a reputable Managed Service Provider enables you to reap a host of business benefits.

Cost Efficiency & Specialist Expertise

Outsourcing your organisation’s IT to Infinity Group reduces your internal staff costs and provides you with year round cover, where there’s no need to worry about staff holiday or sickness. Our monthly IT Support contracts are built around your specific business requirements and we have a wide range of cover options from weekday cover, to 7 days a week to 24 /7 IT Support.

Your business will get access to a specialist team of IT Engineers and Consultants who are certified in the latest technologies. We have dedicated teams specialising in Network Support, Wireless Networking, Digital Transformation, IT Consultancy, Hosted TelephonyCyber Security and Managed IT Support.

Boost productivity and grow faster

Our team will ensure your business IT Network and IT Infrastructure are optimised and operating efficiently around the clock. We will monitor performance using the latest tools and technology to alert us of any potential faults to ensure there is minimal disruption caused.

Unlimited remote IT Support is included with all our contracts and ensures that our clients have access to our Service Desk when they need it the most. We have streamlined our processes and aim to answer all support calls within 4 minutes.

Our customer portal enables you to log and view a live status of each ticket you log as well as showing you who is working on it and how long they have left to respond in line with the agreed SLAs.

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Convenient and efficient IT Support

We operate an efficient IT Support process where tickets can be can be logged via the telephone, our client portal and by email, depending on the urgency of the issue. These methods are convenient and easily accessed by our clients on the go or at their desks.

We can access your machines and IT Infrastructure quickly and remotely via the Cloud which avoids any delay. And in the event where this is not possible, we will send out one of our Engineers direct to your office. We also provide a wide range of backup and disaster recovery services to safeguard business continuity.

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Infinity Group - GDPR Security

Added Security benefits

Many of our clients outsource their Cyber Security requirements to us as they are looking for specialist expertise and additional peace of mind. We are ISO 27001, Cyber Essentials Plus and IASME Gold certified. Our Specialist Cyber Security Consultancy team provide Consultancy on GDPR compliance and Cyber Security Strategies.

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Moving to IT Outsourcing Services

Transitioning your business from internal IT setup to an Outsourced setup or from one IT Outsourcing provider to another can be a seamless process. Our thorough on-boarding process ensures that this runs smoothly with minimal disruption. We will work directly with your internal team or incumbent provider to transfer the process.

You’ll also have access to a dedicated technical Account Manager who is assigned to you as a point of contact. They will hold quarterly review meetings with you face to face and will work with you to help devise a technology roadmap which will help your organisation move forward into the future.

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Current Service Level Performance

5 mins

Average Response Time

94%

1st Contact Fee Resolution

94%

Customer Retention Rate

95%

Customer Satisfaction

3 reasons why we are a leading IT Outsourcing Company in London

Our Outsourced IT Support services

CUSTOMER SERVICE

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

IT SUPPORT

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

IT SECURITY

Proactive server monitoring
Patch management
IT Security recommendations

Contact our London Office

Call us now: 01892 575 675

The News Building, Shard Quarter, 
3 London Bridge
LondonSE1 9SG

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