IT SUPPORT FOR FINANCIAL SERVICES

Many financial service companies now choose to outsource their IT Support to Managed Service Providers to take advantage of their specialist expertise, added Security and Safeguarding of sensitive data and for Governance, Compliance and Regulatory reasons.

Our experienced Service Desk Analysts have extensive knowledge and expertise and are equipped to provide a fast and efficient service, with response times averaging just 1 minute. These efficiencies enable us to provide our clients with consistently high service levels which sets us apart from competitors.

Recent Financial Services IT Support clients

Our Financial Services expertise

Infinity Group provide IT Support for a wide selection of Financial Services Companies. From banking, investment banking, property finance to brokers, accountants and insurers.

Our vast experience within the Financial Service sector enables us to deliver the standard requirements that apply to all customers to specialist requirements in-line with the Financial Conduct Authority FCA relating to compliance, cyber security and data storage.

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Current Service Level Performance

1 min

Average Response Time

93%

1st Contact Fix Resolution

95%

Customer Retention Rate

97%

Customer Satisfaction

IT Support for Financial Services

Infinity Group provide a comprehensive IT Support service which includes unlimited remote calls and full access to our service desk during business hours and unlike other IT providers can provide 24 hour IT Support if required.

As a Managed Service Provider we provide a host of other services alongside our IT Support such as IT Consultancy, Unified Voice, IT Infrastructure, Digital Transformation, Mobile Device Management, Cyber Security which is why many Financial Services companies choose to appoint us.

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What compliance does Infinity Group provide?

Infinity Group are ISO 27001, 9001 and 14001 compliant. We also hold the IASME Consortium Gold Certification for Cyber Security/GDPR Governance and are Cyber Essentials Plus certified.  For highly regulated industries like Financial Services, we also ensure their data is stored in one of the three UK Based Microsoft Data Centres.

Our specialist Cyber Security team provide specialist IT Consultancy for Financial Services on Disaster Recovery, Secure Backup, Business Continuity and Cyber Security Governance.

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Our commitment to GDPR Compliance

We are incredibly proud to be recognised by Microsoft as an official GDPR Consultancy partner. Infinity Group are Cyber Essentials Plus certified which demonstrates the robust cyber security framework we have in place when it comes to GDPR compliance.

This accreditation along with the others we have been awarded and our specialist GDPR Consultancy team, set us apart from other Managed Service Providers.

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Contact our London Office

Call us now: 01892 575 675

The News Building, Shard Quarter, 
3 London Bridge
LondonSE1 9SG

CONTACT OUR LONDON OFFICE NOW