IT SUPPORT IN BRIGHTON

Infinity Group locally based at Tower Point, Brighton provide fully managed IT Support Services, including a same day emergency IT Support to hundreds of organisations in Brighton and Sussex. We undertake fully outsourced IT Support and IT Consultancy for the majority of our support clients and also work alongside specialist in-house IT teams for larger organisations.

Our ISO 27001, 14001 and 9001 certifications set us apart from the other IT Support providers in Brighton and demonstrate our commitment to continual improvement, high levels of customer service and IT Security.

Business IT Support in Brighton

We provide award winning IT Support & Maintenance services that maintain and protect the vital components of your  IT Network 24 hours a day. As a result of quicker fault identification by closely managing overall health and performance of hardware and the network, our clients experience reduced downtime and disruption.

As Microsoft Gold partners and with a high client retention rate of over 98%, Infinity Group are renowned as a trusted IT Support company in Brighton and our client reviews demonstrate this.

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 Our Standard IT Support Services

As standard, as part of our IT Support contracts we’ll maintain and protect the vital components of your  IT Network by monitoring and maintaining its overall health and performance.

IT SUPPORT

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

IT SECURITY

Proactive server monitoring
Patch management
IT Security recommendations

CUSTOMER SERVICE

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

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December 2018 service level performance

6 mins

Average Response Time

97%

1st Contact Fee Resolution

94%

Customer Retention Rate

95%

Customer Satisfaction

Contact our Brighton Office

Call us now: 01892 575 675

Infinity Group
Tower Point
44 North Road
Brighton
Sussex
BN1 1YR

We look forward to discussing your IT Support requirements in more detail. 

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