Award winning IT Support in Crawley

Infinity Group are one of the few IT Support providers to offer 24 Hour IT Support for organisations of all sizes. 

Quick response times and 2000+ customer reviews

Infinity Group are a leading IT Company in Crawley providing Fully Managed IT Support services including IT Consultancy, Digital Transformation, Cyber Security ConsultancyIT Infrastructure, Business Telecoms and IT Security & GDPR.

Quick response times

We provide IT Support for a wide range of businesses in Crawley ranging from SME’s to mid-market organisations. Our large UK-based ITIL Service Desk enables us to provide an average response time of under 1 minute for IT Support tickets, which sets us apart from other IT Support companies in Crawley. Our clients choose to work with us due to our consistent performance in delivering outstanding customer service is reflected in our 2000+ customer reviews and our extensive client portfolio which spans many verticals.

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Microsoft Gold Partner | Infinity Group

The benefits of our IT Support Services in Crawley

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Affordable monthly pricing you know exactly what you are paying for each month

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Cost Effective Support Unlimited access to our large UK Service Desk

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Specialist Expertise
all Engineers are certified by our vendors

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Strategic approach
to IT we propose best practise IT solutions

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24/7 proactive monitoring to detect performance issues before they arise

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What makes us a leading provider in Crawley?

Infinity Group are renowned as one of the leading Outsourced IT Support companies in Crawley due to our large portfolio of clients, outstanding customer reviews and leading industry partnerships including Cisco Meraki. We are also one of the few IT Support companies in Crawley who are a certified Microsoft Gold Partner.

Our ISO 27001, 14001 and 9001 certifications set us apart from other IT Support providers in Crawley and demonstrates our business efficiency and high level of corporate governance that is particularly appealing to our larger clients.

We believe that no two organisations are the same, we will meet with you to build an understanding of how your organisation works and build a bespoke and fully flexible Outsourced IT Support package that works for you now and for your future business development plans.

Customer Service

Service Desk
Performance

1 min

Average call response time

71%

First contact 
fix rate

96%

Customer satisfaction

Our standard IT Support services

All of our Managed IT Support contracts include IT Network monitoring to maintain it’s overall health and performance which means we’ll spot faults in your business network before they arise. Infinity Group have a proactive mentality which means our clients experience reduced downtime, disruption, data loss and quicker fault identification.

As part of your Managed IT Support contract, we’ll manage relationships with 3rd party suppliers and cover everything from your servers and network infrastructures to your laptops, desktop computers and mobile phones, providing a complete end to end solution for all your IT needs.

You’ll be assigned a Technical Account Manager

You’ll also have access to a dedicated technical Account Manager who is assigned to you as a point of contact. They will hold quarterly review meetings with you face to face and will work with you to help devise a technology roadmap which will help your organisation move forward into the future.

Crawley IT Consultancy Services

Technology is constantly evolving, which means that alongside our IT Support service, Infinity Group provide a specialist IT Consultancy to businesses in Crawley to work alongside internal IT Departments for our mid-market clients who require additional specialist IT Consultancy.

We also give organisations guidance on the latest Business Applications and how they can improve their current IT strategy. We’re proud to deliver bespoke solutions that offer long term cost efficiency.

We would love to hear from you

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03301913473
Complete our contact form
LiveChat now: via the pop up