What makes us a leading IT Support provider in Crawley?
Infinity Group are renowned as one of the leading Outsourced IT Support companies in Crawley due to our large portfolio of clients, outstanding customer reviews and leading industry partnerships including Cisco Meraki. We are also one of the few IT Support companies in Crawley who are a certified Microsoft Gold Partner.
We believe that no two organisations are the same, we will meet with you to build an understanding of how your organisation works and build a bespoke and fully flexible Outsourced IT Support package that works for you now and for your future business development plans.
What makes Infinity Group different to other IT Support companies in Crawley?
Our Standard IT Support Services
All of our Managed IT Support contracts include IT Network monitoring to maintain it’s overall health and performance which means we’ll spot faults in your business network before they arise. Infinity Group have a proactive mentality which means our clients experience reduced downtime, disruption, data loss and quicker fault identification.
As part of your Managed IT Support in Crawley, we’ll manage relationships with 3rd party suppliers and cover everything from your servers and network infrastructures to your laptops, desktop computers and mobile phones, providing a complete end to end solution for all your IT needs.
You’ll also have access to a dedicated technical Account Manager who is assigned to you as a point of contact. They will hold quarterly review meetings with you face to face and will work with you to help devise a technology roadmap which will help your organisation move forward into the future.
Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support
Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management
Current Service Level Performance
Average Response Time
1st Contact Fee Resolution
Customer Retention Rate
IT Consultancy in Crawley
Technology is constantly evolving, which means that alongside our IT Support service, Infinity Group provide a specialist IT Consultancy to businesses in Crawley to work alongside internal IT Departments for our mid-market clients who require additional specialist IT Consultancy.
We also give organisations guidance on the latest Business Applications and how they can improve their current IT strategy. We’re proud to deliver bespoke solutions that offer long term cost efficiency.
Who else do we work for?
We work with many businesses in Crawley, Gatwick and the surrounding area and have a client base which is diverse. This ranges from larger SMEs, to national chains and well established mid-market organisations.
Our customer base is varied and we have a large amount of customer case studies that pans all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare and Manufacturing.
We understand that no two businesses operate in the same way and no matter the vertical, our Fully Managed IT Support packages are specifically designed suit the current needs of your organisation and also consider your businesses plans for the future.
Contact our Crawley Office
Call us now: 01892 575 675