IT SUPPORT IN CRAWLEY

Infinity Group are one of the leading IT Support providers in Crawley providing Fully Managed IT Support services including IT Consultancy, Digital Transformation, Cyber Security ConsultancyIT Infrastructure, Business Telecoms and IT Security & GDPR.

We provide IT Support for a wide range of businesses in Crawley ranging from SME’s to mid-market organisations. Our large UK-based ITIL Service Desk enables us to provide an average response time of under 5 minutes for IT Support tickets, which sets us apart from other IT Support companies in Crawley. Our clients choose to work with us due to our consistent performance in delivering outstanding customer service is reflected in our 700+ customer reviews and our extensive client portfolio which spans many verticals.

Our ISO 27001, 14001 and 9001 certifications set us apart from other IT Support providers in Crawley and demonstrates our business efficiency and high level of corporate governance that is particularly appealing to our larger clients.

Our latest clients in Crawley

Recent Clients | Infinity Group

What makes us a leading IT Support provider in Crawley?

Infinity Group are renowned as one of the leading Outsourced IT Support companies in Crawley due to our large portfolio of clients, outstanding customer reviews and leading industry partnerships including Cisco Meraki. We are also one of the few IT Support companies in Crawley who are a certified Microsoft Gold Partner.

We believe that no two organisations are the same, we will meet with you to build an understanding of how your organisation works and build a bespoke and fully flexible Outsourced IT Support package that works for you now and for your future business development plans. 

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What makes Infinity Group different to other IT Support companies in Crawley?

 Our Standard IT Support Services

All of our Managed IT Support contracts include IT Network monitoring to maintain it’s overall health and performance which means we’ll spot faults in your business network before they arise. Infinity Group have a proactive mentality which means our clients experience reduced downtime, disruption, data loss and quicker fault identification.

As part of your Managed IT Support in Crawley, we’ll manage relationships with 3rd party suppliers and cover everything from your servers and network infrastructures to your laptops, desktop computers and mobile phones, providing a complete end to end solution for all your IT needs.

You’ll also have access to a dedicated technical Account Manager who is assigned to you as a point of contact. They will hold quarterly review meetings with you face to face and will work with you to help devise a technology roadmap which will help your organisation move forward into the future.

IT SUPPORT

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

IT SECURITY

Proactive server monitoring
Patch management
IT Security recommendations

CUSTOMER SERVICE

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

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Current Service Level Performance

4 mins

Average Response Time

93%

1st Contact Fix Resolution

94%

Customer Retention Rate

96%

Customer Satisfaction

IT Consultancy in Crawley

Technology is constantly evolving, which means that alongside our IT Support service, Infinity Group provide a specialist IT Consultancy to businesses in Crawley to work alongside internal IT Departments for our mid-market clients who require additional specialist IT Consultancy.

We also give organisations guidance on the latest Business Applications and how they can improve their current IT strategy. We’re proud to deliver bespoke solutions that offer long term cost efficiency.

 

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Our Standard IT Consultancy Services

STRATEGIC

IT Infrastructure
Data Security
Virtual IT Director

COMPLIANCE

IT Security
Server backup solutions
Disaster Recovery

PERFORMANCE

Network analysis
Patch management
Strategic roadmapping

Who else do we work for?

We work with many businesses in Crawley, Gatwick and the surrounding area and have a client base which is diverse. This ranges from larger SMEs, to national chains and well established mid-market organisations.

Our customer base is varied and we have a large amount of customer case studies that pans all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare and Manufacturing.

We understand that no two businesses operate in the same way and no matter the vertical, our Fully Managed IT Support packages are specifically designed suit the current needs of your organisation and also consider your businesses plans for the future.

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What are the other benefits of our IT Support Services in Crawley?

  • Microsoft Gold Certified – we’re proud to be Microsoft Gold Partners
  • 24/7 Service Desk support – we’re there to help you at the times you need us most
  • Monthly performance review – showing how Infinity Group and your IT Networks are performing
  • UK Support desk – you’ll deal directly with our Engineers in the UK
  • 24 hour monitoring – we monitor your systems proactively to identify potential faults before they arise
  • Remote support – decreased resolution times with our remote management software
  • Expertise – all our Engineers and Consultants are trained and qualified IT Specialists
  • Added value – no additional call out charges or travel expenses, just an agreed, fixed, hourly rate
  • Customer service – we tailor our Service Level Agreements (SLAs) specifically to your business needs

Contact our Crawley Office

Call us now: 01892 575 675

Infinity Group,
The Pinnacle,
3rd Floor
Central Court,
Station Way
,
Crawley
RH10 1JH

CONTACT OUR CRAWLEY OFFICE