What makes us a trusted IT Support Provider in Croydon?
As Microsoft Gold partners and with a high client retention rate of over 98%, Infinity Group are renowned as one of the most trusted IT Support companies in Croydon and our outstanding Client Reviews demonstrate this. Although the majority of Outsourced IT Support can be performed remotely from our large Service Desk, we have a large team of Consultants located across Greater London to ensure they are never far away should an on-site emergency visit ever be required.
Our Standard IT Support Services
Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support
Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management
December 2018 service level performance
Average Response Time
1st Contact Fee Resolution
Customer Retention Rate
Who else do we work for?
We work with 1000’s of businesses in Greater London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses and national chains based across the City.
With 15 years experience, we have worked for clients across all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare and Manufacturing.
However, no matter the vertical, we know that no two businesses operate the same way which is why we’ll propose an IT Support package specific to you business IT Support requirements and priorities taking into consideration your future business development plans.