Market leading IT Support in Essex

Infinity Group are one of the largest providers of IT Support and IT Consultancy in Essex.

Market leading IT Support in Essex

Since 2001, Infinity Group have provided IT Support to 100’s of businesses in Essex and the surrounding areas. As one of the leading IT Support Providers in Essex we provide IT Consultancy, IT Infrastructure and a wide range of specialist Digital Transformation services.

Based centrally with Engineers located in Essex, London and the South East, our large Service Desk provides Outsourced IT Support in Essex to hundreds of SMEs and Mid-market businesses across the county. Infinity Group are a top 200 Microsoft Gold Partner and certified partner with the majority of industry providers including Sophos, Gamma and Cisco Meraki.
Man on Computer | Infinity Group
Microsoft Gold Partner | Infinity Group

What makes us the leading IT provider in Essex?

Technical Support Icon | Infinity Group

Unlimited Remote Support provided by our UK based ITIL Service Desk

Certified Icon | Infinity Group

Accredited Partners
with mainstream vendors, Microsoft Gold Partner

24 Hours Icon | Infinity Group

24/7 proactive monitoring to detect performance issues 

Specialist Icon | Infinity Staff

Account Managers
are assigned to each client as a first point of contact

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Compliance & Security Assurance ISO 27001, 9001 and 14001 certified

Man on Computer | Infinity Group
Certifications | Infinity Group

Why are we a leading IT Support Company in Essex?

We provide a wide range of IT Support services for all business sizes, whether it’s additional IT Support needed by a mid-market organisation with their own internal IT Department, or Fully Managed IT Support and specialist IT Consultancy for an SME looking for Outsourced IT Support. Our flexible support packages are tailored to your specific business needs and the level of cover that’s required, and unlike other IT Support providers in Essex, our Service Desk is manned 24 hours a day providing around the clock support when you need it the most. Our commitment to corporate governance is demonstrated by our ISO 27001 (Information Security Management), 9001 (Quality Management System), 14001 Environmental Management and certifications alongside IASME Security Gold and Cyber Essentials Plus Certifications.

Customer Service

Service Desk
Performance

1 min

Average call response time

71%

First contact 
fix rate

96%

Customer satisfaction

Reasons companies choose to partner with us

Infinity Group provide a wide range of IT Support services for all business sizes, whether it’s additional IT Support needed by a mid-market organisation with their own internal IT Department, or Fully Managed IT Support and specialist IT Consultancy for an SME looking for Outsourced IT Support. We believe that no two organisations are the same, we will meet with you to build an understanding of how your organisation works and build a bespoke Outsourced IT Support package that works for you now and for your future business development plans. You’ll also have access to a dedicated technical Account Manager who is assigned to you as a point of contact who hold face to face quarterly review meetings with you. They will work with you to help devise a technology roadmap which will help your organisation move forward into the future.

Our IT Consultancy and IT Infrastructure Services

On top of our IT Support services Infinity Group provide a wide range of IT Solutions to businesses in Essex which include specialist IT Infrastructure Consultancy. Our IT Infrastructure consultants will audit the current IT Infrastructure setup of your organisation and provide strategic IT Consultancy on how we can enhance this. We also provide a wide range of Cyber Security Consultancy services including Backup and Disaster Recovery, and Unified Communications.

We would love to hear from you

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03303 333 648
Complete our contact form
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