IT SUPPORT IN ESSEX

Since 2001, Infinity Group have provided IT Support to 100’s of businesses in Essex and the surrounding areas. As one of the leading IT Support Providers in Essex we provide IT Consultancy, IT Infrastructure and a wide range of specialist Digital Transformation services.

Based centrally with Engineers located in Essex, London and the South East, our large Service Desk provides Outsourced IT Support in Essex to hundreds of SMEs and Mid-market businesses across the county. Infinity Group are a top 200 Microsoft Gold Partner and certified partner with the majority of industry providers including Sophos, Gamma and Cisco Meraki.

What makes us the market leading provider of IT Support in Essex?

Why are we a leading IT Support Company in Essex?

We provide a wide range of IT Support services for all business sizes, whether it’s additional IT Support needed by a mid-market organisation with their own internal IT Department, or Fully Managed IT Support and specialist IT Consultancy for an SME looking for Outsourced IT Support.

Our flexible support packages are tailored to your specific business needs and the level of cover that’s required, and unlike other IT Support providers in Essex, our Service Desk is manned 24 hours a day providing around the clock support when you need it the most.

Our commitment to corporate governance is demonstrated by our ISO 27001 (Information Security Management), 9001 (Quality Management System), 14001 Environmental Management and certifications alongside IASME Security Gold and Cyber Essentials Plus Certifications.

Switching your Outsourced IT Support | Infinity Group

Reasons companies choose Infinity Group

Infinity Group provide a wide range of IT Support services for all business sizes, whether it’s additional IT Support needed by a mid-market organisation with their own internal IT Department, or Fully Managed IT Support and specialist IT Consultancy for an SME looking for Outsourced IT Support.

We believe that no two organisations are the same, we will meet with you to build an understanding of how your organisation works and build a bespoke Outsourced IT Support package that works for you now and for your future business development plans. You’ll also have access to a dedicated technical Account Manager who is assigned to you as a point of contact who hold face to face quarterly review meetings with you. They will work with you to help devise a technology roadmap which will help your organisation move forward into the future.

IT Consultancy and IT Infrastructure Services

On top of our IT Support services Infinity Group provide a wide range of IT Solutions to businesses in Essex which include specialist IT Infrastructure Consultancy. Our IT Infrastructure consultants will audit the current IT Infrastructure setup of your organisation and provide strategic IT Consultancy on how we can enhance this. We also provide a wide range of Cyber Security Consultancy services including Backup and Disaster Recovery, and Unified Communications.

Digital Transformation | Infinity Group

Current Service Level Performance

4 mins

Average Response Time

93%

1st Contact Fix Resolution

94%

Customer Retention Rate

96%

Customer Satisfaction

 Our Standard IT Support Services

IT SUPPORT

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

IT SECURITY

Proactive server monitoring
Patch management
IT Security recommendations

CUSTOMER SERVICE

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

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