IT SUPPORT IN GATWICK

Since 2001, Infinity Group have provided Fully Managed IT Support in Gatwick to several large SMEs and mid-market businesses. We work alongside organisations to provide Outsourced IT Support, IT ConsultancyDigital Transformation Solutions, IT Infrastructure, and IT Security Consultancy.

Our outstanding customer service levels are reflected in our 700+ customer reviews and set us apart from other IT Support providers in Gatwick. Businesses choose to work with us due to our large Service Desk which provides fast response times for IT Support tickets that average under 5 minutes.

Infinity Group are proud to show our commitment to business efficiency as well as a high level of corporate governance and are one of the few IT Support providers in Gatwick to have obtained the three largest ISO Certifications ISO 27001, 14001 and 9001.

Our latest Gatwick clients

Recent Clients | Infinity Group

Why are we a leading IT Support company in Gatwick?

Due to our large client portfolio, industry leading partnerships, including our Microsoft Gold Partner status and our multiple award wins, Infinity Group are recognised as one of the leading IT Support companies in Gatwick.

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Why should your business choose Infinity Group over other IT Support companies in Gatwick?

 Our Standard IT Support Services

As a company, we operate using a proactive methodology which ensures all our Managed IT Support contracts include proactive maintenance of your IT Network to monitor and maintain its overall health and performance. As a result, our clients experience faster fault identification and resolution resulting in reduced business downtime, disruption, and any compromised data.

IT SUPPORT

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

CUSTOMER SERVICE

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

IT SECURITY

Proactive server monitoring
Patch management
IT Security recommendations

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September 2018 service level performance

5 mins

Average Response Time

95%

1st Contact Fee Resolution

94%

Customer Retention Rate

97%

Customer Satisfaction

IT Consultancy in Gatwick

Alongside our Fully Managed IT Support service we provide specialist IT Infrastructure and IT Consultancy services to businesses in and around the Gatwick area. For our larger mid-market clients our Consultancy team work alongside their internal IT Departments on complex projects where specialist assistance is required.

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Our Standard IT Consultancy Services

STRATEGIC

IT Infrastructure
Data Security
Virtual IT Director

COMPLIANCE

IT Security
Server backup solutions
Disaster Recovery

PERFORMANCE

Network analysis
Patch management
Strategic roadmapping

Who else do we work for?

Our large client portfolio has enabled us to work for a multitude of businesses across all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare and Manufacturing and, as a result, we have a wide range of customer case studies.

With this extensive experience, our IT Consultants will propose an IT Support package that is specific to your current and future businesses requirements and priorities.

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Contact our Gatwick Office

Tel: 01892 575 675
Fax: 0345 450 4609
The Pinnacle
3rd Floor
Central Court
Station Way

Crawley
RH10 1JH

CONTACT OUR CRAWLEY OFFICE

We offer fast and reliable IT Support around Gatwick including:

Gatwick Airport, Manor Royal, Crawley, West Sussex.

We look forward to discussing your IT Support requirements in Gatwick.

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