KENT

ACROSS

IT SUPPORT

ENQUIRE NOW >>

FULLY MANAGED

Kent Office2020-03-27T09:56:11+00:00

IT SUPPORT IN KENT

Since 2001, Infinity Group have been regarded as a leading provider of IT Support in Kent. We provide market leading IT Support, IT Security, IT Consultancy and as a Microsoft Gold Partner, we are specialists in the Microsoft Modern Workplace.

Infinity Group are not the standard break fix IT Support Company in Kent.  Our SME clients typically outsource all their IT Support requirements to us and we act as their Outsourced IT Department. Our Mid market clients appoint us to undertake part or all of their IT Support and also appoint our IT Consultancy team for additional assistance with specialist internal IT projects. We are proud to support over 500 SME and Mid market businesses in Kent.

What makes us the market leading provider of IT Support Kent?

What makes us a leading IT Support Company in Kent?

We set ourselves apart from the other IT Support Companies in Kent as our Service Desk are equipped to deliver fast response times that average under 1 minute.

Our hard work and dedication in providing customer service excellence is reflected in the industry awards we have won. In 2020, we received the Platinum Trusted Service Award from Feefo for three years of consistent customer service feedback.

In Kent, Infinity Group are double Kent Excellence in Business Award winners (KEIBA) , Kent Invicta Business Awards winners and Times Business Awards Winners for various categories that include Business of the Year and Customer Service.

To demonstrate our commitment to compliance, we are also proud to be ISO 27001, 14001 and 9001 certified.

Get a quick quote now

Outsourced IT Support | Infinity Group

Current Service Level Performance

8 min

Average Response Time

93%

1st Contact Fix Resolution

95%

Customer Retention Rate

97%

Customer Satisfaction

Reasons businesses choose to outsource their IT

For many SMEs, having their own in house IT team can prove expensive, keeping an in house team trained and up to date in the latest technologies can also be a challenge.

By outsourcing your IT to a specialist IT Support provider in Kent, your business has access to a large Service Desk manned by certified and experienced IT Engineers. All our engineers regularly undertake vendor based training to ensure they are up to date in the latest technologies.

Infinity Group also have an in-house IT Consultancy and Security team to assist with project and IT Infrastructure related Consultancy and IT Security measures.

Recent Clients

What does our IT Support include?

Our 24 hour Service Desk based in the heart of Tunbridge Wells have a proactive approach when it comes to IT Network Support. They monitor and protect the vital components of your  IT Network 24 hours a day, 7 days a week. All our Engineers on the Service Desk are fully trained and certified by the leading vendors such as Microsoft, Sophos, Cisco Meraki and more.

To drive our strategic methodology, each customer is assigned a Technical Account Manager to provide strategic guidance and ensure our customers business stays on track with the IT goals that were agreed as part of their strategic roadmap.

Cisco Meraki Switches | Infinity Group

Which areas of Kent do we provide IT Support?

Our Head office and Service Desk are centrally based in Tunbridge Wells. When we onboard a new client we ensure that they are setup so our Service Desk can access the majority of their machines and infrastructure remotely. However, sometimes we’ll need to visit your which is why we have a team of field engineers located all over Kent who can quickly pop in when needed to resolve the issue at your premises.

Our full coverage of IT Support Services in Kent span Maidstone, Sevenoaks, Dartford, Gravesend, Medway, Canterbury, Ashford, Dover, Margate and the surrounding towns.

FIND OUT MORE

 Our Standard IT Support Services

IT SUPPORT

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

IT SECURITY

Proactive server monitoring
Patch management
IT Security recommendations

CUSTOMER SERVICE

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

GET A QUICK QUOTE NOW

Frequently Asked Questions

What types of IT Services do you provide?2020-03-24T15:32:11+00:00

Infinity Group provide a whole host of Managed Services including IT Support, IT Consultancy, IT Security and Digital Transformation Services.

What areas of Kent do you cover?2020-03-24T15:23:46+00:00

We have support over 500 customers across Kent and provide cover in the following towns. Ashford, Broadstairs, Canterbury, Chatham, Cranbrook, Dartford, Deal, Dover, Edenbridge, Faversham, Folkestone, Fordwich, Gillingham, Gravesend, Greenhill, Herne Bay, Hythe, Kings Hill, Lydd, Maidstone, Margate, Minster, New Romney, Northfleet, Paddock Wood, Queensborough, Rainham, Ramsgate, Rochester, Royal Tunbridge Wells, Sandwich, Sevenoaks, Sheerness, Sittingbourne, Snodland, Southborough, Strood, Swanley, Tenterden, Tonbridge, Walmer, West Malling, Westerham, Westgate-on-Sea and Whitstable.

Where in Kent are Infinity Group based?2020-03-24T15:18:36+00:00

Infinity Group are based in the heart of Tunbridge Wells. This is where our Head Quarters and Service Desk are based, we have a team of Field Engineers located around Kent to quickly facilitate on site visits should they be required.

We look forward to discussing your IT Support in Kent requirements in more detail. 

GET IN TOUCH NOW

Our Kent office

Call us now: 01892 575 675

Infinity Group,
The Coach House,
Spencer Mews,
Tunbridge Wells,
Kent,
TN1 2PY

This website uses cookies to analyse traffic and for advertising purposes. View in detail here www.infinitygroup.co.uk/cookie-policy/ Accept cookies