IT SUPPORT IN KENT

Since 2001, Infinity Group have been one of the largest IT Support companies in Kent. We provide market leading IT Support, IT Consultancy and Digital Transformation services as well as and Microsoft Dynamics 365 Development to businesses in Tunbridge Wells, Maidstone, Ashford, Medway, Canterbury and surrounding area. Our comprehensive range of IT Support services accommodate the needs of the mid-market sector whether it’s additional IT Support needed for an existing IT Department that’s required, or Fully Managed IT Support and specialist IT Consultancy. To date, we support over 1000 businesses across Kent.

Our credibility

Infinity Group are double Kent Excellence in Business (KEIBA) Award winners, Kent Invicta Business Awards winners,  Microsoft Gold partners and certified partners with the majority of industry providers. We are also proud to be ISO 27001, 14001 and 9001 certified.

What makes us the market leading provider of IT Support in Kent?

What does our IT Support include?

We’ll proactively maintain and protect the vital components of your  IT Network 24 hours a day, 7 days a week using the latest technology, tools and innovation. We will also closely monitor and manage the networks’ overall health and performance. This ensures there is reduced downtime, disruption, data loss and quicker fault identification and that your organisations’ IT infrastructure remains efficient and more importantly, secure at all times.

Our outstanding client reviews support the outstanding service levels we strive to deliver to organisations across Kent including Maidstone.

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September 2018 service level performance

5 mins

Average Response Time

95%

1st Contact Fee Resolution

94%

Customer Retention Rate

97%

Customer Satisfaction

 Our Standard IT Support Services

IT SUPPORT

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

IT SECURITY

Proactive server monitoring
Patch management
IT Security recommendations

CUSTOMER SERVICE

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

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Our Kent office

The Coach House
Spencer Mews
Tunbridge Wells
Kent
TN1 2PY

Tel: 01892 575 675
Fax: 0345 450 4609

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We offer fast and reliable IT Support across all of Kent including:

Ashford, Broadstairs, Canterbury, Chatham, Cranbrook, Dartford, Deal, Dover, Edenbridge, Faversham, Folkestone, Fordwich, Gillingham, Gravesend, Greenhill, Herne Bay, Hythe, Kings Hill, Lydd, Maidstone, Margate, Minster, New Romney, Northfleet, Paddock Wood, Queensborough, Rainham, Ramsgate, Rochester, Royal Tunbridge Wells, Sandwich, Sevenoaks, Sheerness, Sittingbourne, Snodland, Southborough, Strood, Swanley, Tenterden, Tonbridge, Walmer, West Malling, Westerham, Westgate-on-Sea and Whitstable.

We look forward to discussing your IT Support in Kent requirements in more detail. 

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