IT SUPPORT IN KENT
Since 2001, Infinity Group have been regarded as a leading IT Company in Kent. We provide market leading IT Support, IT Security, IT Consultancy and as a Microsoft Gold Partner, we are specialists in the Microsoft Modern Workplace.
Infinity Group are not the standard break fix IT Support Company in Kent. Our SME clients typically outsource all their IT Support requirements to us and we act as their Outsourced IT Department. Our Mid market clients appoint us to undertake part or all of their IT Support and also appoint our IT Consultancy team for additional assistance with specialist internal IT projects. We are proud to support over 500 SME and Mid market businesses in Kent.
What makes us the market leading provider of IT Support Kent?
What makes us a leading IT Support Company in Kent?
We set ourselves apart from the other IT Support Companies in Kent as our Service Desk are equipped to deliver fast response times that average under 1 minute.
Our hard work and dedication in providing customer service excellence is reflected in the industry awards we have won. In 2020, we received the Platinum Trusted Service Award from Feefo for three years of consistent customer service feedback.
In Kent, Infinity Group are double Kent Excellence in Business Award winners (KEIBA) , Kent Invicta Business Awards winners and Times Business Awards Winners for various categories that include Business of the Year and Customer Service.
To demonstrate our commitment to compliance, we are also proud to be ISO 27001, 14001 and 9001 certified.
Current Service Level Performance
Average Call Wait Time
1st Contact Fix Resolution
Customer Retention Rate
Customer Satisfaction
Reasons businesses choose to outsource their IT
For many SMEs, having their own in house IT team can prove expensive, keeping an in house team trained and up to date in the latest technologies can also be a challenge.
By outsourcing your IT to a specialist IT Support provider in Kent, your business has access to a large Service Desk manned by certified and experienced IT Engineers. All our engineers regularly undertake vendor based training to ensure they are up to date in the latest technologies.
Infinity Group also have an in-house IT Consultancy and IT Security team to assist with project and IT Infrastructure related Consultancy and IT Security measures.
Recent Clients
What does our IT Support include?
Our 24 hour Service Desk based in the heart of Tunbridge Wells have a proactive approach when it comes to IT Network Support. They monitor and protect the vital components of your IT Network 24 hours a day, 7 days a week. All our Engineers on the Service Desk are fully trained and certified by the leading vendors such as Microsoft, Sophos, Cisco Meraki and more.
To drive our strategic methodology, each customer is assigned a Technical Account Manager to provide strategic guidance and ensure our customers business stays on track with the IT goals that were agreed as part of their strategic roadmap. We also have designed a suite of Business IT Solutions for those businesses looking for fixed price/fixed outcome solutions to start them off.
Which areas of Kent do we provide IT Support?
Our Head office and Service Desk are centrally based in Tunbridge Wells. When we onboard a new client we ensure that they are setup so our Service Desk can access the majority of their machines and infrastructure remotely. However, sometimes we’ll need to visit your which is why we have a team of field engineers located all over Kent who can quickly pop in when needed to resolve the issue at your premises.
Our full coverage of IT Support Services in Kent span Maidstone, Sevenoaks, Dartford, Gravesend, Medway, Canterbury, Ashford, Dover, Margate and the surrounding towns.
Our Standard IT Support Services
IT SUPPORT
Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support
IT SECURITY
Proactive server monitoring
Patch management
IT Security recommendations
CUSTOMER SERVICE
Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management
Frequently Asked Questions
Infinity Group provide a whole host of Managed Services including IT Support, IT Consultancy, IT Security and Digital Transformation Services.
We have support over 500 customers across Kent and provide cover in the following towns. Ashford, Broadstairs, Canterbury, Chatham, Cranbrook, Dartford, Deal, Dover, Edenbridge, Faversham, Folkestone, Fordwich, Gillingham, Gravesend, Greenhill, Herne Bay, Hythe, Kings Hill, Lydd, Maidstone, Margate, Minster, New Romney, Northfleet, Paddock Wood, Queensborough, Rainham, Ramsgate, Rochester, Royal Tunbridge Wells, Sandwich, Sevenoaks, Sheerness, Sittingbourne, Snodland, Southborough, Strood, Swanley, Tenterden, Tonbridge, Walmer, West Malling, Westerham, Westgate-on-Sea and Whitstable.
Infinity Group are based in the heart of Tunbridge Wells. This is where our Head Quarters and Service Desk are based, we have a team of Field Engineers located around Kent to quickly facilitate on site visits should they be required.
Our Kent office
Call us now: 01892 575 675
Infinity Group,
The Coach House,
Spencer Mews,
Tunbridge Wells,
Kent,
TN1 2PY