The leading IT Support Company in Kent
Since 2001, Infinity Group have been regarded as a leading IT Support company and IT Consultancy provider in Kent.
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Specialist outsourced IT Support services in Kent
We provide market leading IT Support, IT Security, IT Consultancy and as a Microsoft Gold Partner, we are specialists in the Microsoft Modern Workplace.
Infinity Group are not the standard break fix IT Support Company in Kent. Our SME clients typically outsource all their IT Support requirements to us and we act as their Outsourced IT Department. Our Mid market clients appoint us to undertake part or all of their IT Support and also appoint our IT Consultancy team for additional assistance with specialist internal IT projects. We are proud to support over 500 SME and Mid market businesses in Kent.
The business benefits of our outsourced IT Support services
Affordable monthly pricing you know exactly what you are paying for each month
Cost Effective Support Unlimited access to our large UK Service Desk
Specialist Expertise
all Engineers are certified by our vendors
Strategic approach
to IT we propose best practise IT solutions
Compliance & Security Assurance ISO 27001, 9001 and 14001 certified
What makes us a leading IT Support Company in Kent?
For many SMEs, having their own in house IT team can prove expensive, keeping an in house team trained and up to date in the latest technologies can also be a challenge. By outsourcing your IT to a specialist IT Support provider in Kent, your business has access to a large Service Desk manned by certified and experienced IT Engineers. All our engineers regularly undertake vendor based training to ensure they are up to date in the latest technologies. Infinity Group also have an in-house IT Consultancy and IT Security team to assist with project and IT Infrastructure related Consultancy and IT Security measures.
Customer Service
Service Desk
Performance
1 min
Average call response time
71%
First contact
fix rate
96%
Customer satisfaction
The reasons businesses choose to outsource their IT
For many SMEs, having their own in house IT team can prove expensive, keeping an in house team trained and up to date in the latest technologies can also be a challenge.
By outsourcing your IT to a specialist IT Support provider in Kent, your business has access to a large Service Desk manned by certified and experienced IT Engineers. All our engineers regularly undertake vendor based training to ensure they are up to date in the latest technologies.
Infinity Group also have an in-house IT Consultancy and IT Security team to assist with project and IT Infrastructure related Consultancy and IT Security measures.
What’s included within our monthly IT Support contracts?
Our 24 hour Service Desk based in the heart of Tunbridge Wells have a proactive approach when it comes to IT Network Support. They monitor and protect the vital components of your IT Network 24 hours a day, 7 days a week. All our Engineers on the Service Desk are fully trained and certified by the leading vendors such as Microsoft, Sophos, Cisco Meraki and more.
To drive our strategic methodology, each customer is assigned a Technical Account Manager to provide strategic guidance and ensure our customers business stays on track with the IT goals that were agreed as part of their strategic roadmap. We also have designed a suite of Business IT Solutions for those businesses looking for fixed price/fixed outcome solutions to start them off.
Which areas of Kent do we provide IT Support?
Our Head office and Service Desk are centrally based in Tunbridge Wells. When we onboard a new client we ensure that they are setup so our Service Desk can access the majority of their machines and infrastructure remotely. However, sometimes we’ll need to visit your which is why we have a team of field engineers located all over Kent who can quickly pop in when needed to resolve the issue at your premises. Our full coverage of IT Support Services in Kent span Maidstone, Sevenoaks, Dartford, Gravesend, Medway, Canterbury, Ashford, Dover, Margate and the surrounding towns.FAQ’S
We provide fully managed professional IT Support to hundreds of businesses across London. This ranges from fully Outsourced IT Support to project specific IT Consultancy, IT Infrastructure Consultancy and IT Security Consultancy.
We support over 500 customers across Kent and provide cover in the following towns. Ashford, Broadstairs, Canterbury, Chatham, Cranbrook, Dartford, Deal, Dover, Edenbridge, Faversham, Folkestone, Fordwich, Gillingham, Gravesend, Greenhill, Herne Bay, Hythe, Kings Hill, Lydd, Maidstone, Margate, Minster, New Romney, Northfleet, Paddock Wood, Queensborough, Rainham, Ramsgate, Rochester, Royal Tunbridge Wells, Sandwich, Sevenoaks, Sheerness, Sittingbourne, Snodland, Southborough, Strood, Swanley, Tenterden, Tonbridge, Walmer, West Malling, Westerham, Westgate-on-Sea and Whitstable.
Infinity Group are based in the heart of Tunbridge Wells. This is where our Head Quarters and Service Desk are based, we have a team of Field Engineers located around Kent to quickly facilitate on site visits should they be required.
We would love to hear from you
Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.
Call us: 03301913473
Complete our contact form
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Contact us
By telephone 03301913473
Services
Dynamics 365 Consultancy
Offices
London Office 3rd Floor, The News Building, Shard Quarter, 3 London Bridge, London, SE1 9SG Kent Office The Coach House, Spencer Mews, Tunbridge Wells, Kent, TN1 2PY