IT SUPPORT FOR HEALTHCARE
Infinity Group are specialist IT Support providers for the Healthcare industry. Since 2001, we have worked for several national Care Homes, Hospices and Private Hospitals and Practices providing a wide range of IT Support Services including fully outsourced IT Support and Telephony, IT Consultancy and Microsoft Dynamics 365 implementation.
We are regarded as a leading IT Support Company for the Healthcare sector, due to our rapid response times and high customer service levels. We totally understand that speed is of the essence when it comes to IT issues in order to cause minimal disruption. Which is why we have worked tirelessly to reduce our average response time for IT Support tickets to under 1 minute. This sets us apart from the other providers in the market and prevents our customers having to wait in lengthy call queues to log their IT Support tickets.
Recent clients in the Healthcare sector
What makes us the trusted IT Support provider for Healthcare?
Infinity Group are an award winning strategic IT Support provider who provide a lot more than a break fix IT Support service. We adopt a strategic approach to IT, gaining an understanding of your business objectives and ensuring any solution we design/implement/manage is in line with your current and future business goals.
With a wealth of experience working with a multitude of companies in the healthcare sector, Infinity Group have a solid understanding of the typical problems faced and best practice solutions to overcome these problems. Our full service offering includes IT Support, IT Strategy, IT Consultancy, BYOD Device Management right through to Business Transformation.
Current Service Level Performance
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What do our IT Support contracts include?
All our IT Support contracts include unlimited remote support for all assigned contacts. Regular on-site visits are also possible should they be required. All our IT Support contracts adhere to strict agreed SLAs and also provide a standard level of IT Security which often includes proactive server, PC, switches/access point/router/firewall monitoring and patch management.
Our standard IT Support contracts operate between the hours of 8.30am – 5.30pm Monday to Friday. Contract hours are flexible and we also provide weekend and 24 hour IT Support cover to healthcare organisations such as care homes and hospices who require it.
IT Consultancy for Healthcare
Whether you’re a Healthcare organisation company looking for specialist IT Consultancy in line with upgrading your IT Infrastructure or Unified Communications solution our IT Consultancy team can assist.
Our IT Consultancy services range from technical Project Management, IT Project Consultancy, Cloud Migration, specialist IT Infrastructure Consultancy, Cyber Security to highly strategic Digital Transformation services.
