Award Winning IT Support for Healthcare
Infinity Group are the trusted IT Support provider for Healthcare organisations and have a vast experience in supporting this sector.
Infinity Group are the trusted IT Support provider for Healthcare organisations and have a vast experience in supporting this sector.
Since 2001, we have worked for several national Care Homes, Hospices and Private Hospitals and Practices providing a wide range of healthcare IT Services including fully outsourced healthcare IT Support and Telephony, IT Consultancy and Microsoft Dynamics 365 implementation.
We are regarded as a leading IT Support Company for the Healthcare sector, due to our rapid response times and high customer service levels. We totally understand that speed is of the essence when it comes to IT issues in order to cause minimal disruption. Which is why we have worked tirelessly to reduce our average response time for IT Support tickets to under 5 minutes.
1 min
Average call response time
71%
First contact
fix rate
96%
Customer satisfaction
All our IT Support contracts include unlimited remote support for all assigned contacts. Regular on-site visits are also possible should they be required. All our IT Support contracts adhere to strict agreed SLAs and also provide a standard level of IT Security which often includes proactive server, PC, switches/access point/router/firewall monitoring and patch management.
Our standard IT Support contracts operate between the hours of 8.30am – 5.30pm Monday to Friday. Contract hours are flexible and we also provide weekend and 24 hour IT Support cover to healthcare organisations such as care homes and hospices who require it.
Whether you’re a Healthcare organisation company looking for specialist IT Consultancy in line with upgrading your IT Infrastructure or Unified Communications solution our IT Consultancy team can assist.
Our IT Consultancy services range from technical Project Management, IT Project Consultancy, Cloud Migration, specialist IT Infrastructure Consultancy, Cyber Security to highly strategic Digital Transformation services.