A leading provider of IT Support in Moorgate

Infinity Group are the leading provider of IT Support services and IT Consultancy across London.

Providing IT Support services to businesses across London

Since 2001, Infinity Group are one of the leading providers of IT Support in Moorgate who also support businesses in the City of London, Tower Hill, Aldgate, Spitalfields, Finsbury, Barbican, Blackfriars and London Bridge. We also specialise in IT Consultancy, IT Infrastructure, IT Security and packaged Business IT Solutions.

 Infinity Group are also a Microsoft Gold partner, providing both SMEs and larger companies across London and the surrounding area Outsourced IT Support and IT Consultancy services and our large service desk enables all customers to have unlimited support from 7am – 7pm on weekdays as standard.

Lady on Computer | Infinity Group
Microsoft Gold Partner | Infinity Group
Man on Computer | Infinity Group
Certifications | Infinity Group

Market leading IT Support in Moorgate

With many businesses now choosing to operate entirely remotely or partially remotely on a permanent basis, we have ensured our Service Desk is completely equipped to provide remote IT Support whether your employees are working from the office, or at home. Our Service Desk is open 7am-7pm as standard for all customers with the option to upgrade your cover level to 24/7 if required.

Providing a good level of service is something Infinity Group pride themselves on. Our support Engineers work to strict SLAs to ensure they meet the agreed time frames we agree with our customers at the start. For the past three years, Infinity Group has been awarded the Feefo Platinum Trusted Service Award for a consistent performance of live customer reviews.

 

The reasons businesses in Moorgate choose us for IT Support

Coins Icon | Infinity Group

Access our Service Desk
Between 7am-7pm as standard

Technical Support Icon | Infinity Group

Unlimited Remote Support
Call us as many times
as you like

Certified Icon | Infinity Group

Specialist IT Consultancy  Fully certified across all technologies

Technology Icon | Infinity Group

ISO Accredited
ISO 27001, 9001 and 14001 certified

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Compliance & Security 
ISO 27001, 9001 and 14001 certified

Customer Service

Service Desk
Performance

1 min

Average call response time

71%

First contact 
fix rate

96%

Customer satisfaction

What’s the advantage of Outsourced IT Support?

Infinity Group are one of the leading Outsourced IT Support companies in Moorgate. One of the biggest advantages of all our Outsourced IT Support contracts is that all customers have unlimited access to our Service Desk. We don’t cap the ticket volumes you log nor do we charge any extra if your employees call use every day of the month and, when they do call us, we to ensure that the get to speak directly with an Engineer.

Once onboarded you will be assigned a dedicated Account Manager as your first port of call for general account queries and the will also help to form your IT strategy going forward by designing you a strategic roadmap which outlines your business objectives and the IT projects we can undertake to help you achieve them.

Infinity Group are accredited Microsoft Gold partners and partner with other leading IT vendors such as Sophos, Cisco and Cisco Meraki and our Engineers are also fully certified across these technologies.

 

What do we include in our IT Support contracts?

What is included within an IT Support contract? We offer three levels of IT Support contracts, Basic, Standard and Advanced. All of which provide various levels of cover and inclusive services such as unlimited access to our Service Desk between the hours of 7am-7pm. Our 24/7 contracts enable businesses to access the Service Desk around the clock.

Which businesses do we provide IT Support in Moorgate for?

Infinity Group are a top rated provider of IT Support in London. We provide IT Support in Moorgate for a wide range of businesses ranging from SME to large national changes across the UK. Our client base spans a wide range of verticals which include, Professional Services, Finance and Hospitality.

Our Service Desk provides fully remote support to several local businesses located in and around the Moorgate area. Including City of London, Tower Hill, Aldgate, Spitalfields, Finsbury, Barbican, Blackfriars and London Bridge.

We would love to hear from you

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03303 333 648
Complete our contact form
LiveChat now: via the pop up