IT SUPPORT IN MOORGATE

Since 2001, Infinity Group are one of the leading providers of IT Support in Moorgate who also support businesses in the City of London, Tower Hill, Aldgate, Spitalfields, Finsbury, Barbican, Blackfriars and London Bridge. As well as providing Outsourced IT Support in Moorgate, we also specialise in IT Consultancy, IT Infrastructure, IT Security and packaged Business IT Solutions.

We are proud to have an average call wait time of just 1 minute to ensure customers can speak to an Engineer asap. This sets Infinity Group apart from the other providers of IT Support in Moorgate as it means our customers don’t need to wait long to speak to an engineer and more importantly, we can resolve their tickets as quickly as possible without long delays.

Infinity Group are also a Microsoft Gold partner, providing both SMEs and larger companies across London and the surrounding area Outsourced IT Support and IT Consultancy services and our large service desk enables all customers to have unlimited support from 7am – 7pm on weekdays as standard.

What makes Infinity Group different to other IT Support companies in Moorgate?

Market leading IT Support in Moorgate

With many businesses now choosing to operate entirely remotely or partially remotely on a permanent basis, we have ensured our Service Desk is completely equipped to provide remote IT Support whether your employees are working from the office, or at home. Our Service Desk is open 7am-7pm as standard for all customers with the option to upgrade your cover level to 24/7 if required.

Providing a good level of service is something Infinity Group pride themselves on. Our support Engineers work to strict SLAs to ensure they meet the agreed time frames we agree with our customers at the start. For the past two years, Infinity Group has been awarded the Feefo Platinum Trusted Service Award for a consistent performance of live customer reviews throughout each 12 month period, and we have also won several Customer Service industry awards to date.

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Recent Clients

companies | Infinity Group

Digital Transformation | Infinity Group

What’s the advantage of Outsourced IT Support?

Infinity Group are one of the leading Outsourced IT Support companies in Moorgate. One of the biggest advantages of all our Outsourced IT Support contracts is that all customers have unlimited access to our Service Desk. We don’t cap the ticket volumes you log nor do we charge any extra if your employees call use every day of the month and, when they do call us, we to ensure that the get to speak directly with an Engineer.

Once onboarded you will be assigned a dedicated Account Manager as your first port of call for general account queries and the will also help to form your IT strategy going forward by designing you a strategic roadmap which outlines your business objectives and the IT projects we can undertake to help you achieve them.

Infinity Group are accredited Microsoft Gold partners and partner with other leading IT vendors such as Sophos, Cisco and Cisco Meraki and our Engineers are also fully certified across these technologies.

What is included within an IT Support contract?

We offer three levels of IT Support contracts, Basic, Standard and Advanced. All of which provide various levels of cover and inclusive services such as unlimited access to our Service Desk between the hours of 7am-7pm. Our 24/7 contracts enable businesses to access the Service Desk around the clock.

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Current Service Level Performance

5 min

Average Call Wait Time

93%

1st Contact Fix Resolution

86%

Customer Retention Rate

90%

Customer Satisfaction

 Our IT Support Services

IT SUPPORT

Industry Certified Service Desk
Agreed Service Level Agreements (SLA)
Unlimited remote support

CUSTOMER SERVICE

Dedicated technical Account Manager
Inclusive Strategic Roadmaps
Quarterly Account Reviews

IT SECURITY

Specialist IT Consultancy Team
Cyber Essentials Certifications
IT Security recommendations

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Which businesses do we provide IT Support in Moorgate for?

Infinity Group are a top rated provider of IT Support in London. We provide IT Support in Moorgate for a wide range of businesses ranging from SME to large national changes across the UK. Our client base spans a wide range of verticals which include, Professional Services, Finance and Hospitality.

Our Service Desk provides fully remote support to several local businesses located in and around the Moorgate area. Including City of London, Tower Hill, Aldgate, Spitalfields, Finsbury, Barbican, Blackfriars and London Bridge.

We look forward to discussing your IT Support requirements in more detail. 

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