IT SUPPORT IN VICTORIA

Infinity Group are one of the leading IT Support companies in Victoria covering businesses in Pimlico, Westminster, Belgravia and Abbotts Manor.

We are a Microsoft Gold partner who provide IT Support and IT Consultancy services to both SMEs and larger mid-market businesses across London. Our Outsourced IT Support service enables our customers to have full unlimited access to our IT Support desk and we also provide a 24/7 Service Desk option for those larger businesses who require it.

One thing that sets Infinity Group apart from the IT Support companies in Victoria is our quick response times. We pride ourselves on answering support calls as quickly as possible and our average call wait times average just 1 minute. This ensures all tickets are worked on within a short time frame to avoid any unnecessary disruption to your business.

Alongside us providing IT Support in Victoria, we also specialise in IT Consultancy, IT Infrastructure, IT Security and Digital Transformation.

What makes Infinity Group different to other IT Support companies in Victoria?

A leading IT Support provider in Victoria

Many businesses are now fully operating remotely or part remotely and this is something that many businesses plan to continue on a permanent basis. Our Service Desk is fully equipped to support all your staff, whether they are in the office, at home or in another country. We provide a wide range of flexible support contracts to support your specific business needs that can be scaled up or down as you please.

Our impressive service levels are reflected in our live customer reviews, and in 2020 we were awarded the Feefo Platinum Trusted Service Award due to three years of consistent customer review scores. We have also won several industry awards for customer service.

Alongside our Microsoft gold partnership, Infinity Group are accredited by other leading IT vendors such as Sophos, Cisco and Cisco Meraki

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Current Service Level Performance

5 min

Average Call Wait Time

93%

1st Contact Fix Resolution

86%

Customer Retention Rate

90%

Customer Satisfaction

Digital Transformation | Infinity Group

What do our IT Support contracts include?

We provide a wide range of IT Support contracts to suit your business needs which provide three levels of cover, Basic, Standard and Advanced. We provide IT Support as standard within the hours of 7am- 7pm on weekdays with the option to upgrade to 24-hour cover if needed.

What’s the advantage of Outsourced IT Support?

Infinity Group are one of the leading Outsourced IT Support companies in Victoria.

The main advantage of all our outsourced IT Support contracts is that all customers get unlimited remote support from our service desk, they can call us as many times as they like. They’ll also get to speak directly to an Engineer on the Service Desk when they call us to ensure their query is dealt with straight away.

We agree strict Service Level Agreements SLAs with each customer once they sign contracts which ensures they are adhered to and we provide the service level we promised. Each customer is assigned a dedicated Account Manager to assist with general account queries and to help them define and manage their IT Strategy going forward. This strategic service is not offered by all IT Support providers and our Account Managers are certified across the Microsoft Cloud to ensure they can provide customers with the technical knowledge as well as strategic Account Management services.

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Recent Clients

companies | Infinity Group

 Our Standard IT Support Services

SERVICE DESK OPENING HOURS

Open 7am-7pm as standard

UNLIMITED REMOTE SUPPORT

From our experienced UK based Service Desk

CUSTOMER SERVICE EXCELLENCE

3 years of consistent customer reviews

SPECIALIST IT CONSULTANCY

From a fully certified team

ISO ACCREDITED

ISO 27001, 9001 and 14001 certified

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Who does Infinity Group provide IT Support in Victoria for?

Infinity Group are one of the leading providers of IT Support in London. We provide IT Support several businesses in Victoria ranging from SMEs to large organisations across a wide range of verticals including Professional Services, Finance and Hospitality.

Our Service Desk provides fully remote support to several local businesses located in Victoria and other locations in London. Including Pimlico, Westminster, Belgravia, Abbotts Manor and more.

We look forward to discussing your IT Support requirements in more detail. 

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