Managed IT Services in Victoria
Infinity Group are a leading provider of IT Support Services in Victoria.
- Remote Support
- IT Support Portal
- Dynamics Support Portal
- Sales: 03303 333 648
- Support: 0345 450 4600
The leading IT Support Company in Victoria
Infinity Group cover businesses in Pimlico, Westminster, Belgravia and Abbotts Manor.
We are a Microsoft Gold partner who provide IT Support and IT Consultancy services to both SMEs and larger mid-market businesses across London. Our Outsourced IT Support service enables our customers to have full unlimited access to our IT Support desk and we also provide a 24/7 Service Desk option for those larger businesses who require it.
One thing that sets Infinity Group apart from the IT Support companies in Victoria is our quick response times. We pride ourselves on answering support calls as quickly as possible and our average call wait times average just 5 minutes.
Alongside our IT Support services in Victoria, we also specialise in IT Consultancy, IT Infrastructure, IT Security and Digital Transformation.
A leading IT Support provider in Victoria
Many businesses are now fully operating remotely or part remotely and this is something that many businesses plan to continue on a permanent basis. Our Service Desk is fully equipped to support all your staff, whether they are in the office, at home or in another country. We provide a wide range of flexible support contracts to support your specific business needs that can be scaled up or down as you please.
Our impressive service levels are reflected in our live customer reviews, and in 2021 we were awarded the Feefo Platinum Trusted Service Award due to three years of consistent customer review scores. We have also won several industry awards for customer service.
Customer Service
Service Desk
Performance
1 min
Average call response time
93%
First contact
fix rate
96%
Customer satisfaction
What do our IT Support contracts include?
We provide a wide range of IT Support contracts to suit your business needs which provide three levels of cover, Basic, Standard and Advanced. We provide IT Support as standard within the hours of 7am- 7pm on weekdays with the option to upgrade to 24-hour cover if needed.
What’s the advantage of Outsourced IT Support?
The main advantage of all our outsourced IT Support contracts is that all customers get unlimited remote support from our service desk, they can call us as many times as they like. They’ll also get to speak directly to an Engineer on the Service Desk when they call us to ensure their query is dealt with straight away.
Our large service desk mirrors today’s working patterns
We agree strict Service Level Agreements SLAs with each customer once they sign contracts which ensures they are adhered to and we provide the service level we promised. Each customer is assigned a dedicated Account Manager to assist with general account queries and to help them define and manage their IT Strategy going forward. This strategic service is not offered by all IT Support providers and our Account Managers are certified across the Microsoft Cloud to ensure they can provide customers with the technical knowledge as well as strategic Account Management services.
Who does Infinity Group provide IT Support in Victoria for?
Infinity Group are one of the leading providers of IT Support in London. We provide IT Support several businesses in Victoria ranging from SMEs to large organisations across a wide range of verticals including Professional Services, Finance and Hospitality.
Our Service Desk provides fully remote support to several local businesses located in Victoria and other locations in London. Including Pimlico, Westminster, Belgravia, Abbotts Manor and more.
We would love to hear from you
Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.
Call us: 03303 333 648
Complete our contact form
LiveChat now: via the pop up
Contact us
By telephone 0345 450 4600
Services
Dynamics 365 Consultancy
Offices
London Office
3rd Floor, The News Building, Shard Quarter,
3 London Bridge,
London,
SE1 9SG
Kent Office
The Coach House, Spencer Mews,
Tunbridge Wells,
Kent,
TN1 2PY