What makes us the trusted IT Support provider for Professional Services?
Speed is of the essence when it comes to IT Support, which is why we are very proud to keep our ticket response times down to under 1 minute. This prevents our customers having to wait in lengthy call queues to log their IT Support tickets.
We ensure that alongside specialist IT Support expertise we provide a high level of customer service and in 2020 we were awarded the Feefo Platinum Trust Service Award which demonstrates our consistent performance and credibility as a leading IT Support provider for Professional Service companies in London.
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What IT Services do we provide?
Our Outsourced IT Support Services are managed via our large ITIL Service Desk which provides 1st, 2nd and 3rd line Support. We have a transparent ticketing process where customers can log tickets via the telephone, client portal and by email, depending on the priority of the issue.
We also provide a wide range of specialist IT Consultancy services for our larger Professional Service clients. These range from Digital Transformation, IT Infrastructure, Cyber Security and Network Support Services.
What do our IT Support contracts include?
Our standard IT Support contracts run between the hours of 8.30am – 5.30pm Monday to Friday. Contract hours are flexible and we also provide weekend and 24 hour IT Support cover for customers who require it.
All our IT Support contracts include unlimited remote support for all staff where they can speak directly to an engineer. All our IT Support contracts adhere to strict SLAs, also provide a standard level of IT Security which includes proactive server, PC, Switches/Access Point/Router and Firewall monitoring and patch management.
IT Consultancy for Professional Services
Whether you’re a Professional Service company looking for specialist IT Consultancy, or an internal IT Manager looking for assistance with an upcoming technical project – our IT Consultancy team can assist.
Our IT Consultancy services enable you to future proof your business and quickly achieve your business strategy. These range from technical Project Management, IT Project Consultancy, Cloud Migration, specialist IT Infrastructure Consultancy, Cyber Security, Business Continuity to highly strategic Digital Transformation services.