IT SUPPORT FOR PROFESSIONAL SERVICES

Infinity Group are specialists in delivering IT Support for Professional Service companies in London and the surrounding areas. We understand the wide range of IT problems Professional Service companies experience on a daily basis and offer a wide range of IT Support services to assist. These range from fully outsourced IT Support to specialist IT Consultancy and Digital Transformation services.

Since 2001 we have been the leading IT Support provider for hundreds of Professional Service organisations ranging from Accountants, Lawyers, Marketing, Engineers, Consultants, Architects, Recruitment companies and more.

Recent Professional Services IT Support clients

IT Support for Professional Service

What makes us the trusted IT Support provider for Professional Services?

Speed is of the essence when it comes to IT Support, which is why we are very proud to keep our ticket response times down to under 1 minute. This prevents our customers having to wait in lengthy call queues to log their IT Support tickets.

We ensure that alongside specialist IT Support expertise we provide a high level of customer service and in 2020 we were awarded the Feefo Platinum Trust Service Award which demonstrates our consistent performance and credibility as a leading IT Support provider for Professional Service companies in London.

Current Service Level Performance

1 min

Average Response Time

93%

1st Contact Fix Resolution

95%

Customer Retention Rate

97%

Customer Satisfaction

What IT Services do we provide?

Our Outsourced IT Support Services are managed via our large ITIL Service Desk which provides 1st, 2nd and 3rd line Support. We have a transparent ticketing process where customers can log tickets via the telephone, client portal and by email, depending on the priority of the issue.

We also provide a wide range of specialist IT Consultancy services for our larger Professional Service clients. These range from Digital Transformation, IT Infrastructure, Cyber Security and Network Support Services.

Outsourced IT Support | Infinity Group

What do our IT Support contracts include?

Our standard IT Support contracts run between the hours of 8.30am – 5.30pm Monday to Friday. Contract hours are flexible and we also provide weekend and 24 hour IT Support cover for customers who require it.

All our IT Support contracts include unlimited remote support for all staff where they can speak directly to an engineer. All our IT Support contracts adhere to strict SLAs, also provide a standard level of IT Security which includes proactive server, PC, Switches/Access Point/Router and Firewall monitoring and patch management.

IT Consultancy for Professional Services

Whether you’re a Professional Service company looking for specialist IT Consultancy, or an internal IT Manager looking for assistance with an upcoming technical project – our IT Consultancy team can assist.

Our IT Consultancy services enable you to future proof your business and quickly achieve your business strategy. These range from technical Project Management, IT Project Consultancy, Cloud Migration, specialist IT Infrastructure Consultancy, Cyber Security, Business Continuity to highly strategic Digital Transformation services.

Ruckus Wifi Solutions | Infinity Group

Contact our London Office

Call us now: 01892 575 675
The News Building, Shard Quarter, 
3 London Bridge
LondonSE1 9SG

Microsoft Gold Partner | Infinity Group
Channel Futures MSP 501 2019 winner | Infinity Group
Sophos Gold Partner | Infinity Group
Mitel Authorized Partner | Infinity Group
Cisco Meraki Technology Partner | Infinity Group
Cisco Partner | Infinity Group