IT SUPPORT IN MAIDSTONE
Infinity Group provide IT Support in Maidstone to hundreds of SME’s and mid-market businesses and are one of the largest IT Support Companies in Kent. Our Fully Managed IT Support Services include: Outsourced IT Support, IT Consultancy, Digital Transformation Solutions, IT Infrastructure, and IT Security Consultancy.
The outstanding service levels delivered by our large Service Desk set us apart from the other IT Support companies in Maidstone and are reflected in the 700+ customer reviews we have to date. Our efficient Service Desk also enables us to provide fast response times for IT Support tickets that average under 5 minutes.
Recent Clients
Looking for IT Support in Maidstone?
Infinity Group are recognised as one of the leading IT Support companies in Maidstone, this is due to our large client portfolio, industry leading partnerships, including our Microsoft Gold Partner status and our multiple industry award wins including winning two of the biggest titles at the Kent Excellence in Business Awards (KEiBA).
Our commitment to Corporate Governance
Infinity Group are also one of the few IT Support companies in Maidstone to be awarded the three largest ISO Certifications ISO 27001, 14001 and 9001.
Why choose Infinity Group for Outsourced IT Support in Maidstone?
Our Standard IT Support Services
Infinity Group undertake IT Support for all our clients using a proactive methodology that utilises the latest technology to ensure all our Managed IT Support contracts include ongoing maintenance of your IT Network. As a result of this, our clients experience faster fault identification and resolution resulting in reduced business downtime, disruption, and minimal security risks.
IT SUPPORT
Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support
CUSTOMER SERVICE
Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management
IT SECURITY
Proactive server monitoring
Patch management
IT Security recommendations
Current Service Level Performance
Average Call Wait Time
1st Contact Fix Resolution
Customer Retention Rate
Customer Satisfaction
IT Consultancy in Maidstone
Infinity Group also provide specialist IT Infrastructure and IT Consultancy services to businesses in and around Maidstone from our Headquarters in Tunbridge Wells. Our Consultancy team work alongside the internal IT Departments of our mid-market clients to undertake complex IT projects where specialist consultancy is required.
Our Standard IT Consultancy Services
STRATEGIC
IT Infrastructure
Data Security
Virtual IT Director
COMPLIANCE
IT Security
Server backup solutions
Disaster Recovery
PERFORMANCE
Network analysis
Patch management
Strategic roadmapping