IT SUPPORT IN SURREY
Infinity Group are one of the largest IT Support providers in Surrey. Since 2001, we have provided a wide range of Fully Managed IT Support services to 1000’s of businesses across Surrey. Catering for the larger SME and mid-market sectors we work alongside organisations to provide Outsourced IT Support, IT Consultancy, Digital Transformation Solutions, IT Infrastructure, IT Security and GDPR Consultancy.
We have successfully set us ourselves apart from other IT Support companies in Surrey by providing outstanding customer service levels and a wide range of specialist business IT Solutions. Many of our customers choose to work with us due to our large Service Desk which provides fast response times, that average under 5 minutes for IT Support tickets, and our consistent customer service performance which is reflected in our customer reviews.
To demonstrate our commitment to business efficiency as well as a high level of corporate governance, we are one of the few IT Support providers in Surrey to have obtained the three largest ISO Certifications ISO 27001, 14001 and 9001.
Our latest Surrey clients
Why are we a leading IT Support company in Surrey?
Due to our large client portfolio, industry leading partnerships, multiple award wins and outstanding customer reviews, Infinity Group are recognised as one of the leading IT Support companies in Surrey. We are also a certified Microsoft Gold Partner.
Why should your business choose Infinity Group over other IT Support companies in Surrey?
Our Standard IT Support Services
All our Managed IT Support contracts include proactive maintenance of your IT Network to monitor and maintain its overall health and performance as standard. As a result of this service, our clients experience faster fault identification and resolution which results in reduced business downtime, disruption, and potential data loss.
IT SUPPORT
Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support
CUSTOMER SERVICE
Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management
IT SECURITY
Proactive server monitoring
Patch management
IT Security recommendations
September 2018 service level performance
Average Response Time
1st Contact Fee Resolution
Customer Retention Rate
Customer Satisfaction
IT Consultancy in Surrey
Alongside our IT Support services we provide specialist IT Infrastructure and IT Consultancy services to businesses in Surrey. For our larger mid-market clients our Consultancy team work alongside their internal IT Departments on complicated IT Consultancy related projects where specialist assistance is required.
Our Standard IT Consultancy Services
STRATEGIC
IT Infrastructure
Data Security
Virtual IT Director
COMPLIANCE
IT Security
Server backup solutions
Disaster Recovery
PERFORMANCE
Network analysis
Patch management
Strategic roadmapping
Who else do we work for?
Since 2001, we have worked for larger SME and mid-market companies spanning all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare and Manufacturing and, as a result, have a wide range of customer case studies.
With this extensive experience, our IT Consultants will propose a Fully Managed IT Support package that is specific to your businesses requirements and priorities, taking into consideration your future business development plans and growth opportunities.
Contact our Surrey Office
Call us now: 03303 330 375
Hillswood Business Park,
3000 Hillswood Drive,
Chertsey
Surrey
KT16 0RS
We offer fast and reliable IT Support across Surrey including:
Ashtead, Banstead, Camberley, Caterham, Chertsey, Cobham, Cranleigh, Dorking, Egham, Epsom, Esher, Ewell, Farnham, Goldaming, Great Bookham, Guildford, Haslemere, Horley, Leatherhead, Lingfield, Oxted, Redhill, Reigate, Shere, Staines-upon-Thames, Weybridge, Woking.
We look forward to discussing your IT Support requirements in Surrey.