IT SUPPORT IN SUSSEX
Infinity Group are one of the largest IT Support companies across East and West Sussex. From our Sussex offices conveniently located in Brighton and Crawley, we provide Outsourced IT Support, Business Telecoms, specialist IT Consultancy and Digital Transformation services to business ranging from SMEs to mid-market organisations across Sussex.
Delivering outstanding customer service to our clients is paramount as is the delivery of consistently fast service levels. We set ourselves apart from the other IT Support companies in Sussex with an average IT ticket response time that is under 5 minutes. Clients choose to work with Infinity Group due our large, 24 hour UK-based IT Service Desk as well as our impressive partnerships with industry leading vendors.
Our ISO 27001, 14001 and 9001 certifications set us apart from our Sussex competitors and demonstrate our business efficiency and high level of corporate governance that is particularly appealing to our larger clients.
What makes Infinity Group different to other IT Support companies in Sussex?
Business IT Support in Sussex
We’ll maintain and protect the vital components of your IT Network 24 hours a day by monitoring and managing its overall health and performance. As a result of quicker fault identification, our clients experience reduced downtime and disruption.
As Microsoft Gold partners and with a high client retention rate of over 98%, Infinity Group are renowned as one of the leading Outsourced IT Support companies in Sussex and our client reviews demonstrate this.
Recent Clients
Leading IT Consultancy Company in Sussex
Infinity Group are listed as one of the top 200 Microsoft Gold Partners in the UK, and specialist Cisco Meraki and Sophos resellers.We provide specialist IT Consultancy including IT Infrastructure, Cyber Security Consultancy and Digital Transformation services. Working alongside many internal IT Departments for our larger Sussex clients who require additional help with their internal IT Consultancy related projects.
As a top IT Company in Sussex, we are often appointed to take full ownership of medium or large scale IT projects, from concept to completion, these can include;
- Public, private and Hybrid Cloud adoption projects
- Digital Transformation projects
- Microsoft Server virtualisation projects
- IT Infrastructure design or Infrastructure refresh projects
- Strategic Cyber Security projects
- Network security implementation projects
- Microsoft Exchange Server upgrade and migration projects
- Unified Communications projects
Some recent IT Support clients
Our Standard IT Support Services
IT SUPPORT
Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support
IT SECURITY
Proactive server monitoring
Patch management
IT Security recommendations
CUSTOMER SERVICE
Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management
Current Service Level Performance
Average Call Wait Time
1st Contact Fix Resolution
Customer Retention Rate
Customer Satisfaction
We offer fast and reliable IT Support across East and West Sussex including:
Albourne, Angmering, Ardingly, Arundel, Ashington, Ashurst, Balcombe, Barnham, Battle, Bexhill On Sea, Billingshurst, Bognor Regis, Brighton & Hove, Burgess Hill, Chichester, Copthorne, Crawley, Crowborough, Ditchling, East Grinstead, Eastbourne, Forest Row, Gatwick, Goodwood, Hailsham, Haslemere, Hassocks, Hastings, Haywards Heath, Heathfield, Henfield, Hickstead, Horsham, Hurst Green, Hurstpierpoint, Lancing, Lewes, Littlehampton, Midhurst, Newhaven, Patching, Peacehaven, Petworth, Rye, Sayers Common, Seaford, St Leonards, Turners Hill, Uckfield, Worthing.