IT SUPPORT IN WOKING
Infinity Group are a leading provider of IT Support in Woking and are the chosen Managed Service Provider for hundreds of large SMEs and mid-market businesses based in Woking, Surrey and Greater London. Our specialist team of over 60 Consultants provide Fully Managed IT Support Services, Digital Transformation Solutions, IT Infrastructure and Cyber Security Consultancy.
Many of our SMEs clients do not have an internal IT department and appoint us to provide Outsourced IT Support and our mid-market clients who do have large internal IT Departments appoint us to provide specialist IT Consultancy or as an additional specialist Managed Service Provider.
Recent Clients
IT Support in Woking
We set ourselves apart from other IT Support companies in Woking due to our outstanding service levels which are reflected in our 700+ customer reviews. Our efficient Service Desk provides fast response times and each IT Support ticket has an average response of under 5 minutes.
Infinity Group are also recognised as one of the leading IT Support companies in Woking, this is due to our large client portfolio, industry leading partnerships, including our Microsoft Gold Partner status and our multiple industry award wins.
Our commitment to Corporate Governance
Infinity Group also hold the three largest ISO Certifications ISO 27001, 14001 and 9001.
What makes us a leading provider of IT Support in Woking?
Our Standard IT Support Services
All our Managed IT Support contracts include proactive support and maintenance of each of our customers IT Network to enable faster fault identification which results in reduced downtime, disruption, and minimal security risks.
IT SUPPORT
Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support
CUSTOMER SERVICE
Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management
IT SECURITY
Proactive server monitoring
Patch management
IT Security recommendations
Current Service Level Performance
Average Call Wait Time
1st Contact Fix Resolution
Customer Retention Rate
Customer Satisfaction
IT Consultancy in Woking
Our specialist team of consultants provide IT Infrastructure and IT Consultancy in Working and the surrounding area. We work on a project by project basis or alongside the internal IT Departments of our mid-market clients to undertake complex IT projects where specialist consultancy is required.
Our Standard IT Consultancy Services
STRATEGIC
IT Infrastructure
Data Security
Virtual IT Director
COMPLIANCE
IT Security
Server backup solutions
Disaster Recovery
PERFORMANCE
Network analysis
Patch management
Strategic roadmapping