CRM Solutions specifically designed for Small Businesses (SMEs)

As one of the top 200 Microsoft Gold partners in the UK with a team of specialist Microsoft Dynamics 365 Consultants, Infinity Group work for many small, medium and mid-market organisations planning, tailoring, implementing and fully supporting Microsoft Dynamics 365 CRM solutions.

We have recently developed a range of out the box CRM solutions specifically tailored to the needs of small businesses. We understand that SMEs looking to implement an initial CRM solution to build their business upon; have limited resource and limited funding available which is why and have designed and built these solutions to fully accommodate those needs.

You will see our four most popular CRM solutions for small businesses listed below, all have useful brochures to download that outline, the inclusive functionality, the benefits and the affordable implementation costs.

Infinity Group - Microsoft Dynamics for Sales

Small business Sales Team CRM solution

Our Sales Team CRM solution has been designed to accommodate the needs of small to medium sales teams within SMEs.

Microsoft Dynamics 365 for Sales is a single unified platform which enables you to manage your entire customer journey from the initial enquiry to invoicing.

By harnessing customer relationship insights you can effectively predict a customers’ needs and transform them into tailored sales opportunities. More importantly, your Sales Team will also be empowered to recommend the most relevant products and services that your customers are most likely to need from your business.


Download our Sales CRM package brochure

CRM for Customer Service Teams in SMEs

Our Customer Service CRM solution has been designed to accommodate the needs of Customer Service teams within SMEs.

Microsoft Dynamics 365 for Customer Service enables businesses to provide a streamlined CRM experience that today’s customers expect from any reputable organisation. Dynamics 365 for Customer Service enables you to take better care of existing customers, the performance reporting and automation functionality delivers the necessary intelligence for your sales and customer services teams to quickly learn from and grow your existing customer base.

Download our Customer Service CRM brochure

CRM for project service teams

The Microsoft Dynamics 365 for Project Service Automation application has the power to manage your entire project processes within the business across these five key areas: Customer Engagement, Sales, Resourcing, Delivery and Billing.

Microsoft Dynamics 365 for Project Service Automation enables true transparency and financial control of every project, enabling your team to view real time project profitability, create contacts and easily generate statements of work using the useful suite of inbuilt project planning tools such as Gantt charts, budgets, dashboards and timelines.

Download our Project Service CRM brochure

CRM for remote field service teams

Our field service CRM solution has been designed to manage remote field service teams within SMEs.

Microsoft Dynamics 365 for Field Service provides the complete management solution for your field sales teams and will drastically improve performance levels using it’s intelligent scheduling, enhanced transparency, remote asset monitoring and billing management. Here are some of the useful features.

Microsoft Dynamics 365 Field Service has the capabilities to enable fi eld service companies to digitally transform their operations with complete transparency creating both profitable processes and excellent customer service levels.

Download our Field Service CRM package brochure

Microsoft Dynamics CRM for SMEs

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